GSA Awards $4.5M Cloud.gov Support Services Contract to Techflow, Inc. for Custom Computer Programming

Contract Overview

Contract Amount: $4,494,624 ($4.5M)

Contractor: Techflow, Inc.

Awarding Agency: General Services Administration

Start Date: 2022-12-05

End Date: 2026-06-04

Contract Duration: 1,277 days

Daily Burn Rate: $3.5K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 1

Pricing Type: LABOR HOURS

Sector: IT

Official Description: CLOUD.GOV SUPPORT SERVICES 2

Place of Performance

Location: SAN DIEGO, SAN DIEGO County, CALIFORNIA, 92131

State: California Government Spending

Plain-Language Summary

General Services Administration obligated $4.5 million to TECHFLOW, INC. for work described as: CLOUD.GOV SUPPORT SERVICES 2 Key points: 1. Contract awarded to Techflow, Inc. for cloud support services. 2. Services include custom computer programming, a key IT sector. 3. The contract duration is over 3 years, indicating a significant commitment. 4. Awarded under full and open competition, suggesting market availability. 5. The contract is a delivery order, implying it's part of a larger IDIQ.

Value Assessment

Rating: fair

The contract value of $4.5M over approximately 3.5 years suggests a moderate annual spend. Benchmarking against similar custom programming contracts would be necessary to fully assess pricing, but the labor hours (pt: LABOR HOURS) pricing structure can sometimes lead to cost overruns if not managed tightly.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, indicating that multiple vendors had the opportunity to bid. This method generally promotes competitive pricing and allows the government to select the best value offering. The use of a delivery order suggests it was placed against an existing contract vehicle.

Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently. However, the ultimate taxpayer impact depends on the effective delivery of services and adherence to the negotiated labor rates.

Public Impact

Ensures continued operation and support for Cloud.gov, a critical federal platform. Supports federal agencies' transition to and utilization of cloud services. Provides employment opportunities within the IT services sector. The contract's success relies on Techflow's ability to deliver specialized programming services.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for cost overruns due to labor hours pricing.
Dependence on a single vendor for critical support.
Scope creep could increase the total contract value beyond initial estimates.

Positive Signals

Awarded through full and open competition.
Supports a vital federal IT infrastructure.
Clear contract end date provides predictability.

Sector Analysis

This contract falls within the Information Technology sector, specifically custom computer programming services. The federal IT spending benchmark for such services is substantial, with agencies increasingly relying on cloud-based solutions. The $4.5M value is moderate for a multi-year support contract in this domain.

Small Business Impact

The data indicates this contract was not awarded to a small business (ss: false, sb: false). While this specific award did not benefit small businesses, the broader IT services market includes many small business prime contractors and subcontractors.

Oversight & Accountability

The General Services Administration (GSA) is responsible for overseeing this contract. Oversight will involve monitoring Techflow's performance, ensuring adherence to contract terms, and managing expenditures to prevent cost overruns. Delivery orders are typically managed closely within the parent contract framework.

Related Government Programs

Custom Computer Programming Services
General Services Administration Contracting
Federal Acquisition Service Programs

Risk Flags

Labor hours pricing model risk
Potential for scope creep
Vendor lock-in concerns
Reliance on specific technical expertise

Frequently Asked Questions

What is this federal contract paying for?

General Services Administration awarded $4.5 million to TECHFLOW, INC.. CLOUD.GOV SUPPORT SERVICES 2

Who is the contractor on this award?

The obligated recipient is TECHFLOW, INC..

Which agency awarded this contract?

Awarding agency: General Services Administration (Federal Acquisition Service).

What is the total obligated amount?

The obligated amount is $4.5 million.

What is the period of performance?

Start: 2022-12-05. End: 2026-06-04.

What is the specific scope of 'Custom Computer Programming Services' required for Cloud.gov support, and how does it align with the agency's evolving needs?

The scope likely encompasses software development, modification, integration, and maintenance tailored to the unique requirements of Cloud.gov. This could include developing new features, fixing bugs, enhancing security, and ensuring compatibility with other federal systems. Alignment with evolving needs is crucial, requiring agile development practices and clear communication channels between GSA and Techflow to adapt to changing technological landscapes and user demands.

How will GSA ensure that Techflow, Inc. provides cost-effective services given the 'labor hours' pricing model and potential for scope creep?

GSA will likely implement robust oversight mechanisms, including regular performance reviews, detailed progress reporting, and independent cost analysis. Establishing clear milestones, deliverables, and change control processes is essential to manage scope creep. Benchmarking labor rates against industry standards and potentially negotiating fixed-price components for well-defined tasks can also enhance cost-effectiveness and mitigate risks associated with pure labor-hour contracts.

What are the key performance indicators (KPIs) for this contract, and how will Techflow's performance against these KPIs be measured to ensure the effectiveness of Cloud.gov support?

Key performance indicators could include system uptime, response times for critical issues, successful deployment of new features, adherence to security protocols, and user satisfaction ratings. Performance will be measured through regular reporting by Techflow, system monitoring tools, user feedback surveys, and periodic reviews conducted by GSA contracting officers. Meeting or exceeding these KPIs will demonstrate the effectiveness of the support provided.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Custom Computer Programming Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - PLATFORM

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: 47QPCA23Q0007

Offers Received: 1

Pricing Type: LABOR HOURS (Z)

Evaluated Preference: NONE

Contractor Details

Address: 9889 WILLOW CREEK RD STE 100, SAN DIEGO, CA, 92131

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $4,494,624

Exercised Options: $4,494,624

Current Obligation: $4,494,624

Actual Outlays: $2,337,136

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: 47QTCA19D0048

IDV Type: FSS

Timeline