DoD awards $10.15M for Tier III Trouble Ticket Management to The McVey Company, Inc
Contract Overview
Contract Amount: $10,152,262 ($10.2M)
Contractor: Tmci the Mcvey Company, Inc.
Awarding Agency: Department of Defense
Start Date: 2007-02-23
End Date: 2009-05-04
Contract Duration: 801 days
Daily Burn Rate: $12.7K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 6
Pricing Type: TIME AND MATERIALS
Sector: IT
Official Description: TIER III TROUBLE TICKET MANAGEMENT
Place of Performance
Location: FALLS CHURCH, FAIRFAX County, VIRGINIA, 22041
State: Virginia Government Spending
Plain-Language Summary
Department of Defense obligated $10.2 million to TMCI THE MCVEY COMPANY, INC. for work described as: TIER III TROUBLE TICKET MANAGEMENT Key points: 1. Contract awarded via full and open competition. 2. Services provided by The McVey Company, Inc. 3. Focus on custom computer programming services. 4. Contract duration of 801 days.
Value Assessment
Rating: fair
The contract's total value is $10.15 million over approximately 2.2 years. Without specific per-unit cost data or benchmarks for similar trouble ticket management systems, a precise value assessment is difficult. However, the duration suggests a moderate annual spend.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating that multiple vendors had the opportunity to bid. This method generally promotes competitive pricing and allows the government to select the best value offering.
Taxpayer Impact: Taxpayer funds were used for this contract. The competitive nature of the award aims to ensure reasonable pricing, but the ultimate impact depends on the efficiency and effectiveness of the services delivered.
Public Impact
Ensures continued operation of critical IT support systems. Supports Department of the Army's operational needs. Potential for improved IT service delivery through specialized management.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific performance metrics provided.
- Potential for cost overruns in Time and Materials contracts.
- Limited insight into the specific functionalities of the trouble ticket system.
Positive Signals
- Awarded through full and open competition.
- Supports a critical government function (IT support).
- Established vendor with a contract award.
Sector Analysis
This contract falls within the IT services sector, specifically custom computer programming. Spending in this area is substantial across government agencies, supporting everything from basic help desks to complex software development. Benchmarks for similar services vary widely based on complexity and scope.
Small Business Impact
The contract was awarded to TMCI The McVey Company, Inc. There is no indication that small businesses were involved as subcontractors or prime contractors in this specific award.
Oversight & Accountability
The contract was awarded by the Department of Defense, Army. Oversight would typically involve contract officers, contracting specialists, and technical monitors to ensure compliance with terms and conditions and satisfactory performance.
Related Government Programs
- Custom Computer Programming Services
- Department of Defense Contracting
- Department of the Army Programs
Risk Flags
- Time and Materials contract type can lead to cost overruns if not closely managed.
- Lack of specific performance metrics makes effectiveness assessment difficult.
- No indication of small business participation.
- Limited data on specific functionalities and user base.
Tags
custom-computer-programming-services, department-of-defense, va, do, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $10.2 million to TMCI THE MCVEY COMPANY, INC.. TIER III TROUBLE TICKET MANAGEMENT
Who is the contractor on this award?
The obligated recipient is TMCI THE MCVEY COMPANY, INC..
Which agency awarded this contract?
Awarding agency: Department of Defense (Department of the Army).
What is the total obligated amount?
The obligated amount is $10.2 million.
What is the period of performance?
Start: 2007-02-23. End: 2009-05-04.
What was the average cost per ticket or per user managed under this contract?
The provided data does not include specific metrics like average cost per ticket or per user. To assess value effectively, this information would be crucial. Without it, we can only infer value based on the overall contract amount and duration, which is less precise. Further analysis would require access to detailed performance reports.
What were the key performance indicators (KPIs) for this contract, and how did the vendor perform against them?
The data does not specify the Key Performance Indicators (KPIs) established for this contract. Understanding the vendor's performance against defined metrics is essential for evaluating effectiveness and identifying potential risks. Without this information, it's difficult to ascertain if the service met or exceeded expectations or if there were any performance-related issues.
How does the total contract value compare to industry benchmarks for similar IT trouble ticket management systems?
Comparing the $10.15 million contract value to industry benchmarks for similar systems is challenging without more specific details on the system's scope, features, and the number of users supported. However, for a duration of approximately 2.2 years, this represents a significant investment. A detailed benchmark analysis would require comparing it against contracts for comparable government or commercial IT service management solutions.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Custom Computer Programming Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 6
Pricing Type: TIME AND MATERIALS (Y)
Contractor Details
Address: 5205 LEESBURG PIKE STE 1300, FALLS CHURCH, VA, 08
Business Categories: Category Business, Small Business, Woman Owned Business
Financial Breakdown
Contract Ceiling: $13,655,934
Exercised Options: $10,152,262
Current Obligation: $10,152,262
Parent Contract
Parent Award PIID: GS35F0478J
IDV Type: FSS
Timeline
Start Date: 2007-02-23
Current End Date: 2009-05-04
Potential End Date: 2011-03-04 00:00:00
Last Modified: 2012-05-17
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