DHS awards $99M IT Operations Support Services contract to Inserso Corp via full and open competition

Contract Overview

Contract Amount: $99,046,198 ($99.0M)

Contractor: Inserso Corporation

Awarding Agency: Department of Homeland Security

Start Date: 2017-09-29

End Date: 2021-09-02

Contract Duration: 1,434 days

Daily Burn Rate: $69.1K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 11

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: IGF::CT::IGF IT OPERATIOINS SUPPORT SERVICES TO SUPPORT ICE/OCIO/OPERATIONS (OPS)

Place of Performance

Location: VIENNA, FAIRFAX County, VIRGINIA, 22182

State: Virginia Government Spending

Plain-Language Summary

Department of Homeland Security obligated $99.0 million to INSERSO CORPORATION for work described as: IGF::CT::IGF IT OPERATIOINS SUPPORT SERVICES TO SUPPORT ICE/OCIO/OPERATIONS (OPS) Key points: 1. Contract awarded to Inserso Corporation for IT operations support. 2. Significant award value of $99M over 4 years. 3. Procured through full and open competition, suggesting market availability. 4. Services are within the Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services sector.

Value Assessment

Rating: good

The contract's firm fixed price structure provides cost certainty. Benchmarking against similar IT support contracts is needed for a definitive value assessment, but the award value appears reasonable for the scope and duration.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded using full and open competition, indicating that multiple vendors had the opportunity to bid. This method generally promotes competitive pricing and ensures the government receives fair market value.

Taxpayer Impact: The competitive nature of the award suggests taxpayers are likely receiving a fair price for the IT support services.

Public Impact

Ensures continuity of critical IT operations for U.S. Immigration and Customs Enforcement. Supports the agency's mission by providing essential computing and data processing services. Potential for service disruptions if vendor performance is subpar.

Waste & Efficiency Indicators

Waste Risk Score: 69 / 10

Warning Flags

Contract duration is substantial, requiring ongoing performance monitoring.
Reliance on a single vendor for critical IT infrastructure.

Positive Signals

Awarded via full and open competition.
Firm fixed price contract provides cost predictability.

Sector Analysis

This contract falls within the IT services sector, specifically focusing on computing infrastructure, data processing, and web hosting. Spending in this area is critical for government operations, and benchmarks vary widely based on service complexity and scale.

Small Business Impact

The data does not indicate whether small businesses were involved as subcontractors. Further analysis would be required to determine the extent of small business participation in this contract.

Oversight & Accountability

The award was made by the Department of Homeland Security, with oversight likely managed by U.S. Immigration and Customs Enforcement. Standard contract management and performance reviews should be in place.

Related Government Programs

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Department of Homeland Security Contracting
U.S. Immigration and Customs Enforcement Programs

Risk Flags

Contract duration is long (1434 days).
Potential for vendor lock-in.
Reliance on a single vendor for critical IT infrastructure.
Need for ongoing performance monitoring to ensure service quality.

Frequently Asked Questions

What is this federal contract paying for?

Department of Homeland Security awarded $99.0 million to INSERSO CORPORATION. IGF::CT::IGF IT OPERATIOINS SUPPORT SERVICES TO SUPPORT ICE/OCIO/OPERATIONS (OPS)

Who is the contractor on this award?

The obligated recipient is INSERSO CORPORATION.

Which agency awarded this contract?

Awarding agency: Department of Homeland Security (U.S. Immigration and Customs Enforcement).

What is the total obligated amount?

The obligated amount is $99.0 million.

What is the period of performance?

Start: 2017-09-29. End: 2021-09-02.

What specific IT services are included in this contract, and how do they align with ICE's current and future operational needs?

The contract covers IT operations support, including computing infrastructure, data processing, and web hosting. These services are fundamental to ICE's daily functions, enabling case management, data analysis, and communication. Alignment with future needs would depend on the contract's flexibility for evolving technological requirements and potential modifications.

What are the key performance indicators (KPIs) for Inserso Corporation under this contract, and how is performance being measured?

Key performance indicators would typically include metrics such as system uptime, response times for technical support, data security compliance, and successful implementation of system updates. Performance is usually measured through regular reporting, user feedback, and periodic reviews conducted by the contracting officer's representative (COR).

Are there any identified risks associated with Inserso Corporation's ability to deliver these critical IT services throughout the contract period?

Potential risks could include vendor financial stability, cybersecurity vulnerabilities, key personnel turnover, or unforeseen technological challenges. A thorough risk assessment would have been conducted prior to award, and mitigation strategies should be actively managed throughout the contract lifecycle.

Industry Classification

NAICS: Information › Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services › Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: HSCETC-17-Q-00010

Offers Received: 11

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 1900 GALLOWS RD STE 750, VIENNA, VA, 22182

Business Categories: 8(a) Program Participant, Category Business, Minority Owned Business, Other Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $118,237,466

Exercised Options: $108,788,668

Current Obligation: $99,046,198

Contract Characteristics

Multi-Year Contract: Yes

Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED

Cost or Pricing Data: YES

Parent Contract

Parent Award PIID: HSHQDC13DE2080

IDV Type: IDC

Timeline