DHS Awards $155M IT Support Services Contract to Inserso Corp. via Full and Open Competition
Contract Overview
Contract Amount: $155,398,671 ($155.4M)
Contractor: Inserso Corporation
Awarding Agency: Department of Homeland Security
Start Date: 2022-02-03
End Date: 2027-02-02
Contract Duration: 1,825 days
Daily Burn Rate: $85.2K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 12
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: INFORMATION TECHNOLOGY SUPPORT SERVICES (ITSS)
Place of Performance
Location: VIENNA, FAIRFAX County, VIRGINIA, 22182
State: Virginia Government Spending
Plain-Language Summary
Department of Homeland Security obligated $155.4 million to INSERSO CORPORATION for work described as: INFORMATION TECHNOLOGY SUPPORT SERVICES (ITSS) Key points: 1. Contract value of $155.4M over 5 years for IT support. 2. Competition method is 'Full and Open Competition After Exclusion of Sources'. 3. Risk appears moderate given the contract type and duration. 4. Sector is Information Technology, specifically Computer Systems Design Services.
Value Assessment
Rating: good
The contract's firm fixed price structure suggests a clear understanding of costs. Benchmarking against similar IT support contracts is needed for a definitive assessment, but the value appears reasonable for a 5-year duration.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under 'Full and Open Competition After Exclusion of Sources,' indicating a competitive process. This method generally promotes price discovery and ensures fair market value.
Taxpayer Impact: The competitive award process is expected to yield a fair price, maximizing taxpayer value for essential IT support services.
Public Impact
Ensures continued IT support for U.S. Immigration and Customs Enforcement operations. Supports critical national security and immigration functions. Provides stability for IT services relied upon by agency personnel.
Waste & Efficiency Indicators
Waste Risk Score: 85 / 10
Warning Flags
- Potential for scope creep in IT support services.
- Dependence on a single contractor for critical IT infrastructure.
Positive Signals
- Competitive award process.
- Firm fixed price contract type.
- Long-term IT support for a key agency.
Sector Analysis
This contract falls within the IT sector, specifically Computer Systems Design Services. Spending in this area is substantial across government, with benchmarks varying based on service complexity and duration.
Small Business Impact
The data indicates this contract was awarded via full and open competition, but does not specify if small businesses were involved as subcontractors or prime contractors. Further analysis would be needed to determine small business participation.
Oversight & Accountability
The contract is managed by the Department of Homeland Security, U.S. Immigration and Customs Enforcement. Standard oversight mechanisms for federal contracts should apply, including performance monitoring and compliance checks.
Related Government Programs
- Computer Systems Design Services
- Department of Homeland Security Contracting
- U.S. Immigration and Customs Enforcement Programs
Risk Flags
- Potential for vendor lock-in.
- Reliance on a single source for critical IT functions.
- Complexity of managing IT support across diverse agency needs.
- Cybersecurity risks associated with IT support services.
Tags
computer-systems-design-services, department-of-homeland-security, va, delivery-order, 100m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $155.4 million to INSERSO CORPORATION. INFORMATION TECHNOLOGY SUPPORT SERVICES (ITSS)
Who is the contractor on this award?
The obligated recipient is INSERSO CORPORATION.
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (U.S. Immigration and Customs Enforcement).
What is the total obligated amount?
The obligated amount is $155.4 million.
What is the period of performance?
Start: 2022-02-03. End: 2027-02-02.
What is the specific scope of 'IT Support Services' covered under this contract?
The scope of 'IT Support Services' typically includes a range of activities such as help desk support, network management, system maintenance, software installation and updates, cybersecurity monitoring, and hardware troubleshooting. For this specific contract, a detailed review of the Performance Work Statement (PWS) would be necessary to understand the precise deliverables and service level agreements.
What are the key performance indicators (KPIs) used to measure Inserso Corporation's performance?
Key performance indicators for IT support services contracts often include metrics like response time to user requests, resolution time for issues, system uptime percentages, and user satisfaction ratings. The specific KPIs for this contract would be detailed in the Performance Work Statement (PWS) and are crucial for ensuring the contractor meets the required service levels and provides value.
How does the pricing structure compare to industry benchmarks for similar IT support contracts?
While the firm fixed price provides cost certainty, a detailed comparison to industry benchmarks for similar IT support contracts requires access to specific service details and pricing models. Factors like the number of users supported, complexity of systems, and geographic coverage influence pricing. A comprehensive benchmark analysis would involve comparing labor rates, overhead, and profit margins against market data.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - END USER
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 70CTD022R00000001
Offers Received: 12
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 8180 GREENSBORO DR, MC LEAN, VA, 22102
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Other Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $201,427,733
Exercised Options: $198,222,554
Current Obligation: $155,398,671
Actual Outlays: $117,320,042
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: 75N98120D00162
IDV Type: GWAC
Timeline
Start Date: 2022-02-03
Current End Date: 2027-02-02
Potential End Date: 2027-02-02 00:00:00
Last Modified: 2026-03-03
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