DHS ICE Awards $7.1M Tip Line Support Services Contract to TechOp Solutions International

Contract Overview

Contract Amount: $7,103,923 ($7.1M)

Contractor: Techop Solutions International, Inc.

Awarding Agency: Department of Homeland Security

Start Date: 2026-01-05

End Date: 2027-01-04

Contract Duration: 364 days

Daily Burn Rate: $19.5K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 9

Pricing Type: FIRM FIXED PRICE

Sector: Other

Official Description: THIS AWARD PROVIDES ICE HOMELAND SECURITY INVESTIGATIONS OFFICE OF INTELLIGENCE WITH TIP LINE CALL CENTER SUPPORT SERVICES IN SUPPORT OF ONGOING LAW ENFORCEMENT INVESTIGATIONS.

Place of Performance

Location: STAFFORD, STAFFORD County, VIRGINIA, 22556

State: Virginia Government Spending

Plain-Language Summary

Department of Homeland Security obligated $7.1 million to TECHOP SOLUTIONS INTERNATIONAL, INC. for work described as: THIS AWARD PROVIDES ICE HOMELAND SECURITY INVESTIGATIONS OFFICE OF INTELLIGENCE WITH TIP LINE CALL CENTER SUPPORT SERVICES IN SUPPORT OF ONGOING LAW ENFORCEMENT INVESTIGATIONS. Key points: 1. Contract supports critical law enforcement investigations for ICE Homeland Security Investigations. 2. Awarded via full and open competition, suggesting market availability of services. 3. Risk appears moderate given the nature of support services for ongoing investigations. 4. Sector is administrative management and general management consulting services.

Value Assessment

Rating: good

The contract value of $7.1M for 364 days of support appears reasonable for specialized call center services. Benchmarking against similar government contracts for tip line support would provide further pricing validation.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded through full and open competition, indicating that multiple vendors had the opportunity to bid. This competitive process generally leads to better price discovery and value for the government.

Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently for essential law enforcement support services.

Public Impact

Enhances ICE's ability to gather intelligence through tip lines, aiding investigations. Supports national security by providing resources for law enforcement operations. Ensures continuity of critical support services for a key federal agency.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for scope creep in support services.
Reliance on a single vendor for critical tip line operations.

Positive Signals

Clear objective for supporting law enforcement.
Awarded through a competitive process.
Firm fixed price contract limits cost uncertainty.

Sector Analysis

This contract falls under administrative management and general management consulting services, a broad category. Spending in this area is common across federal agencies for operational support and efficiency.

Small Business Impact

The data indicates this contract was not awarded to a small business (sb: false). Further analysis would be needed to determine if small businesses were excluded or if the prime contractor is a large business.

Oversight & Accountability

The award is a delivery order under a larger contract, suggesting existing oversight mechanisms. The firm fixed price structure provides some cost control, but ongoing performance monitoring is crucial.

Related Government Programs

Administrative Management and General Management Consulting Services
Department of Homeland Security Contracting
U.S. Immigration and Customs Enforcement Programs

Risk Flags

Potential for vendor lock-in if services are highly specialized.
Dependence on contractor performance for critical intelligence gathering.
Risk of data breaches or mishandling of sensitive information.
Contract duration may not align with long-term investigative needs.

Frequently Asked Questions

What is this federal contract paying for?

Department of Homeland Security awarded $7.1 million to TECHOP SOLUTIONS INTERNATIONAL, INC.. THIS AWARD PROVIDES ICE HOMELAND SECURITY INVESTIGATIONS OFFICE OF INTELLIGENCE WITH TIP LINE CALL CENTER SUPPORT SERVICES IN SUPPORT OF ONGOING LAW ENFORCEMENT INVESTIGATIONS.

Who is the contractor on this award?

The obligated recipient is TECHOP SOLUTIONS INTERNATIONAL, INC..

Which agency awarded this contract?

Awarding agency: Department of Homeland Security (U.S. Immigration and Customs Enforcement).

What is the total obligated amount?

The obligated amount is $7.1 million.

What is the period of performance?

Start: 2026-01-05. End: 2027-01-04.

What is the specific nature of the 'tip line call center support services' and how do they directly contribute to the success of law enforcement investigations?

The services likely involve receiving, documenting, and potentially triaging calls from the public reporting suspicious activities or providing information relevant to ongoing investigations. This support is crucial for gathering actionable intelligence, identifying potential threats, and building cases, thereby directly contributing to the effectiveness of ICE's law enforcement efforts.

What are the key performance indicators (KPIs) for this contract, and how will TechOp Solutions International's performance be measured to ensure effectiveness and value?

Key performance indicators would likely include call answer rates, average handling time, accuracy of data entry, and adherence to security protocols. Performance will be measured through regular reporting, quality assurance checks, and potentially user feedback from ICE personnel. Meeting these KPIs ensures the contractor provides effective support and justifies the taxpayer investment.

Given the sensitive nature of law enforcement investigations, what security and data privacy measures are in place to protect information handled by the tip line support services?

Robust security protocols, including background checks for personnel, secure data handling procedures, encryption, and compliance with federal data privacy regulations (e.g., FISMA), are essential. The contract likely specifies these requirements, and ICE would be responsible for ensuring TechOp Solutions International adheres to them to prevent data breaches and maintain the integrity of investigations.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Administrative Management and General Management Consulting Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 9

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 167 CHERRY HILL DR, STAFFORD, VA, 22556

Business Categories: Category Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business

Financial Breakdown

Contract Ceiling: $35,565,005

Exercised Options: $7,103,923

Current Obligation: $7,103,923

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: GS10F030CA

IDV Type: FSS

Timeline