DHS Awards $21.7M for Traveler Communications Center to Techop Solutions International
Contract Overview
Contract Amount: $21,673,760 ($21.7M)
Contractor: Techop Solutions International, Inc.
Awarding Agency: Department of Homeland Security
Start Date: 2022-09-30
End Date: 2025-09-29
Contract Duration: 1,095 days
Daily Burn Rate: $19.8K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 2
Pricing Type: FIRM FIXED PRICE
Sector: Other
Official Description: TRAVELER COMMUNICATIONS CENTER
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20004
Plain-Language Summary
Department of Homeland Security obligated $21.7 million to TECHOP SOLUTIONS INTERNATIONAL, INC. for work described as: TRAVELER COMMUNICATIONS CENTER Key points: 1. Contract value of $21.7 million over 3 years. 2. Competition method: Full and open competition after exclusion of sources. 3. Risk: Potential for limited competition due to source exclusion. 4. Sector: Office Administrative Services (NAICS 561110).
Value Assessment
Rating: fair
The contract value of $21.7 million for a 3-year period appears reasonable for office administrative services. Benchmarking against similar contracts for large-scale communication centers would provide a clearer assessment of value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
The 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES' indicates that while competition was sought, certain sources were excluded, potentially limiting the competitive landscape and price discovery.
Taxpayer Impact: Taxpayer funds are being utilized for essential administrative services, with the effectiveness of the competition method impacting the overall value for money.
Public Impact
Ensures operational continuity for traveler communications. Supports critical functions of U.S. Customs and Border Protection. Potential impact on traveler experience through efficient communication systems.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited competition due to source exclusion.
- Potential for price escalation if competition is truly restricted.
Positive Signals
- Supports a key agency function.
- Fixed-price contract provides cost certainty.
Sector Analysis
This contract falls under Office Administrative Services, a broad category supporting various government functions. The spending benchmark for this sector can vary widely based on the specific services provided.
Small Business Impact
The data indicates that small business participation (sb: false) was not a factor in this award, suggesting the prime contractor is not a small business and no subcontracting goals were specified.
Oversight & Accountability
Oversight will be crucial to ensure Techop Solutions International meets the performance requirements and that the exclusion of sources did not unduly inflate costs.
Related Government Programs
- Office Administrative Services
- Department of Homeland Security Contracting
- U.S. Customs and Border Protection Programs
Risk Flags
- Limited competition.
- Lack of justification for source exclusion.
- No small business subcontracting noted.
- Potential for cost overruns if competition was insufficient.
Tags
office-administrative-services, department-of-homeland-security, dc, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $21.7 million to TECHOP SOLUTIONS INTERNATIONAL, INC.. TRAVELER COMMUNICATIONS CENTER
Who is the contractor on this award?
The obligated recipient is TECHOP SOLUTIONS INTERNATIONAL, INC..
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (U.S. Customs and Border Protection).
What is the total obligated amount?
The obligated amount is $21.7 million.
What is the period of performance?
Start: 2022-09-30. End: 2025-09-29.
What specific services are included under 'TRAVELER COMMUNICATIONS CENTER' and how do they align with CBP's mission?
The 'TRAVELER COMMUNICATIONS CENTER' likely encompasses a range of services related to managing and disseminating information to travelers, potentially including call centers, information kiosks, and digital communication platforms. These services directly support CBP's mission by facilitating smoother border crossings, providing essential travel advisories, and managing inquiries, thereby enhancing the traveler experience and operational efficiency.
What was the justification for excluding certain sources in the competition process?
The justification for excluding certain sources is not provided in the data. Typically, such exclusions might be based on specific technical capabilities, past performance, security requirements, or other unique qualifications deemed essential for the contract's success. A thorough review of the contract's justification document would be needed to understand the rationale.
How does the $21.7 million award compare to industry benchmarks for similar communication center services?
Without specific details on the scope and complexity of the services, a direct comparison to industry benchmarks is challenging. However, for a 3-year contract supporting a federal agency like CBP, the $21.7 million figure suggests a significant operational scale. Further analysis would require comparing per-unit costs (e.g., per call handled, per traveler served) against industry averages for comparable government or large enterprise contracts.
Industry Classification
NAICS: Administrative and Support and Waste Management and Remediation Services › Office Administrative Services › Office Administrative Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 70B03C22R00000026
Offers Received: 2
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 167 CHERRY HILL DR, STAFFORD, VA, 22556
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $21,673,760
Exercised Options: $21,673,760
Current Obligation: $21,673,760
Actual Outlays: $21,056,392
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: HSHQDC16DP2026
IDV Type: IDC
Timeline
Start Date: 2022-09-30
Current End Date: 2025-09-29
Potential End Date: 2025-09-29 09:44:19
Last Modified: 2025-05-12
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