VA awards $3M Medallia SaaS contract to DecisionPoint Corp for customer experience tools
Contract Overview
Contract Amount: $3,024,492 ($3.0M)
Contractor: Decisionpoint Corporation
Awarding Agency: Department of Veterans Affairs
Start Date: 2026-02-01
End Date: 2027-01-31
Contract Duration: 364 days
Daily Burn Rate: $8.3K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: ENTERPRISE WIDE MEDALLIA CUSTOMER EXPERIENCE MEASUREMENT TOOL SAAS
Place of Performance
Location: AUSTIN, TRAVIS County, TEXAS, 78744
State: Texas Government Spending
Plain-Language Summary
Department of Veterans Affairs obligated $3.0 million to DECISIONPOINT CORPORATION for work described as: ENTERPRISE WIDE MEDALLIA CUSTOMER EXPERIENCE MEASUREMENT TOOL SAAS Key points: 1. Contract value of $3.02M for a 1-year term. 2. DecisionPoint Corporation is the sole awardee. 3. The contract falls under 'Other Computer Related Services'. 4. Pricing is set as Firm Fixed Price.
Value Assessment
Rating: fair
The contract value of $3.02M for a 1-year term appears reasonable for an enterprise-wide SaaS solution. Benchmarking against similar customer experience platforms would provide a clearer assessment of value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
The contract was awarded under 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES', indicating a limited competition. This method may impact price discovery and potentially lead to higher costs compared to full and open competition.
Taxpayer Impact: Taxpayer funds are being used for this contract. The limited competition raises questions about whether the best possible price was secured.
Public Impact
Enhances VA's ability to measure and improve customer experience. Supports data-driven decision-making for service improvements. Impacts veterans through potentially better service delivery.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited competition may result in suboptimal pricing.
- Lack of detailed cost breakdown for SaaS components.
Positive Signals
- Addresses a critical need for customer experience measurement.
- Clear contract duration and pricing structure.
Sector Analysis
The IT services sector, particularly SaaS solutions for government agencies, is competitive. This contract for customer experience measurement tools aligns with broader trends in digital transformation and data analytics within federal agencies.
Small Business Impact
There is no indication that small businesses were involved in this specific award. Future opportunities should explore avenues for small business participation in similar IT service procurements.
Oversight & Accountability
The Department of Veterans Affairs is responsible for oversight. The contract's performance will be monitored to ensure delivery of services and adherence to terms.
Related Government Programs
- Other Computer Related Services
- Department of Veterans Affairs Contracting
- Department of Veterans Affairs Programs
Risk Flags
- Limited competition.
- Potential for overpayment due to lack of robust price competition.
- Reliance on a single vendor for critical customer experience data.
Tags
other-computer-related-services, department-of-veterans-affairs, tx, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Veterans Affairs awarded $3.0 million to DECISIONPOINT CORPORATION. ENTERPRISE WIDE MEDALLIA CUSTOMER EXPERIENCE MEASUREMENT TOOL SAAS
Who is the contractor on this award?
The obligated recipient is DECISIONPOINT CORPORATION.
Which agency awarded this contract?
Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).
What is the total obligated amount?
The obligated amount is $3.0 million.
What is the period of performance?
Start: 2026-02-01. End: 2027-01-31.
What is the specific breakdown of costs for the Medallia SaaS platform and associated services?
A detailed cost breakdown is not provided in the available data. Understanding the allocation of funds between the SaaS subscription, implementation, training, and support would allow for a more thorough value assessment. This information is crucial for identifying potential cost efficiencies and ensuring fair pricing.
What were the specific reasons for excluding other sources in this procurement?
The data indicates 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES'. The specific justification for excluding other sources is not detailed. Typically, this might involve proprietary technology, unique capabilities, or prior successful performance with a specific vendor. Clarifying the rationale is important for assessing the necessity of limited competition.
How will the effectiveness of the Medallia tool in improving veteran satisfaction be measured?
The effectiveness will likely be measured through key performance indicators (KPIs) related to customer satisfaction scores, feedback analysis, and the implementation of service improvements based on the tool's insights. The VA's internal performance metrics and reporting will track the impact on veteran experience.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 702 RUSSELL AVE, GAITHERSBURG, MD, 20877
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $3,024,492
Exercised Options: $3,024,492
Current Obligation: $3,024,492
Actual Outlays: $3,024,492
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: 36C10A23D0004
IDV Type: IDC
Timeline
Start Date: 2026-02-01
Current End Date: 2027-01-31
Potential End Date: 2027-01-31 00:00:00
Last Modified: 2026-01-30
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