VA awards $8.58M for T4NG C&P Help Desk Support to Veterans EZ Info Inc

Contract Overview

Contract Amount: $8,582,143 ($8.6M)

Contractor: Veterans EZ Info Inc.

Awarding Agency: Department of Veterans Affairs

Start Date: 2024-04-04

End Date: 2027-04-03

Contract Duration: 1,094 days

Daily Burn Rate: $7.8K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 3

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: TRANSFORMATION TWENTY ONE TOTAL TECHNOLOGY NEXT GENERATION (T4NG) COMPENSATION & PENSION (C&P) PRODUCT LINE HELP DESK TIER 2 AND DEPLOYMENT SUPPORT SERVICES

Place of Performance

Location: SAN DIEGO, SAN DIEGO County, CALIFORNIA, 92101

State: California Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $8.6 million to VETERANS EZ INFO INC. for work described as: TRANSFORMATION TWENTY ONE TOTAL TECHNOLOGY NEXT GENERATION (T4NG) COMPENSATION & PENSION (C&P) PRODUCT LINE HELP DESK TIER 2 AND DEPLOYMENT SUPPORT SERVICES Key points: 1. Contract focuses on critical compensation and pension product line support. 2. Competition method was full and open, indicating broad market access. 3. Firm Fixed Price contract type aims to control costs. 4. Small business participation is not explicitly noted.

Value Assessment

Rating: good

The $8.58 million award for T4NG C&P Help Desk Support appears reasonable given the scope of Tier 2 and deployment services. Benchmarking against similar IT support contracts suggests competitive pricing.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, allowing all eligible vendors to bid. This method generally promotes competitive pricing and ensures the government receives best value.

Taxpayer Impact: The competitive nature of the award is expected to yield fair pricing, maximizing taxpayer value for essential IT support services.

Public Impact

Ensures continued support for veterans' compensation and pension claims. Maintains critical IT infrastructure for the Department of Veterans Affairs. Supports the operational efficiency of VA's claims processing.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Lack of explicit small business set-aside information.
Potential for scope creep in deployment support.

Positive Signals

Full and open competition.
Firm Fixed Price contract.
Clear service period.

Sector Analysis

This contract falls within the IT services sector, specifically computer systems design. Spending in this area is substantial across federal agencies, with a focus on modernization and support.

Small Business Impact

While awarded under full and open competition, there is no specific indication of a small business set-aside. Further analysis would be needed to determine if small businesses had a significant opportunity to participate.

Oversight & Accountability

The Department of Veterans Affairs is responsible for oversight. The firm fixed price contract and defined service period provide a framework for accountability.

Related Government Programs

Computer Systems Design Services
Department of Veterans Affairs Contracting
Department of Veterans Affairs Programs

Risk Flags

Potential for vendor lock-in if not managed.
Reliance on a single vendor for critical support.
Scope definition for deployment services.

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $8.6 million to VETERANS EZ INFO INC.. TRANSFORMATION TWENTY ONE TOTAL TECHNOLOGY NEXT GENERATION (T4NG) COMPENSATION & PENSION (C&P) PRODUCT LINE HELP DESK TIER 2 AND DEPLOYMENT SUPPORT SERVICES

Who is the contractor on this award?

The obligated recipient is VETERANS EZ INFO INC..

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $8.6 million.

What is the period of performance?

Start: 2024-04-04. End: 2027-04-03.

What is the specific breakdown of Tier 2 support versus deployment services within this contract?

The contract data does not specify the exact allocation between Tier 2 help desk support and deployment services. A detailed statement of work or task orders would be required to ascertain this breakdown. Understanding this split is crucial for assessing resource allocation and potential future needs.

How does the pricing compare to industry benchmarks for similar IT support contracts?

Without specific performance metrics and labor categories, a precise benchmark is difficult. However, the $8.58 million award over three years for comprehensive IT support suggests a competitive rate, assuming the scope is well-defined and service levels are met. Further comparison with GSA schedules or other agency contracts would provide more granular insights.

What are the key performance indicators (KPIs) for this contract to ensure effectiveness?

The provided data does not detail the specific Key Performance Indicators (KPIs) for this contract. Typically, such IT support contracts would include metrics like response times, resolution rates, and user satisfaction. The Department of Veterans Affairs would monitor these KPIs to ensure the vendor meets service level agreements and provides effective support.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: T4NG-1716

Offers Received: 3

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 1901 1ST AVENUE, SUITE 192, SAN DIEGO, CA, 92101

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Self-Certified Small Disadvantaged Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business

Financial Breakdown

Contract Ceiling: $8,623,569

Exercised Options: $8,582,143

Current Obligation: $8,582,143

Actual Outlays: $5,455,148

Subaward Activity

Number of Subawards: 4

Total Subaward Amount: $6,090,318

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: VA11816D1028

IDV Type: IDC

Timeline