VA Awards $19.1M OICAM Technical Support Task Order to Veterans EZ Info Inc

Contract Overview

Contract Amount: $19,089,521 ($19.1M)

Contractor: Veterans EZ Info Inc.

Awarding Agency: Department of Veterans Affairs

Start Date: 2021-07-20

End Date: 2024-10-19

Contract Duration: 1,187 days

Daily Burn Rate: $16.1K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 3

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: THIS PERFORMANCE-BASED TASK ORDER 36C10B21N10280021 ENTITLED, OFFICE OF IDENTITY, CREDENTIAL, AND ACCESS MANAGEMENT (OICAM) TECHNICAL AND NON-TECHNICAL SUPPORT IS ISSUED ON A FIRM-FIXED-PRICE (FFP) BASIS WITH COST REIMBURSABLE (CR) TRAVEL.

Place of Performance

Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20420

State: District of Columbia Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $19.1 million to VETERANS EZ INFO INC. for work described as: THIS PERFORMANCE-BASED TASK ORDER 36C10B21N10280021 ENTITLED, OFFICE OF IDENTITY, CREDENTIAL, AND ACCESS MANAGEMENT (OICAM) TECHNICAL AND NON-TECHNICAL SUPPORT IS ISSUED ON A FIRM-FIXED-PRICE (FFP) BASIS WITH COST REIMBURSABLE (CR) TRAVEL. Key points: 1. Contract awarded on a Firm-Fixed-Price (FFP) basis with cost-reimbursable travel. 2. Competition was full and open, indicating a competitive bidding process. 3. The contract duration is over 3 years, ending in October 2024. 4. Services include technical and non-technical support for the Office of Identity, Credential, and Access Management (OICAM).

Value Assessment

Rating: good

The contract is a firm-fixed-price award, which generally provides good value by capping costs. The total value of $19.1M for over three years of support seems reasonable for specialized IT services.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, suggesting that multiple vendors had the opportunity to bid. This method typically drives competitive pricing and ensures the government receives the best value.

Taxpayer Impact: The competitive nature of this award is beneficial for taxpayers, as it likely resulted in a more favorable price than a sole-source or limited competition contract.

Public Impact

Ensures continued operation and security of identity and access management systems for veterans. Supports critical functions related to veteran data and system access. Provides technical expertise for a vital government IT infrastructure.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Positive Signals

Firm-Fixed-Price structure
Full and Open Competition

Sector Analysis

This contract falls under Computer Systems Design Services, a significant sector within IT spending. Benchmarks for similar contracts vary widely based on scope, but this award appears to be of moderate size for specialized support.

Small Business Impact

While the award was made under full and open competition, it is not explicitly stated whether small businesses were involved as prime contractors or subcontractors. Further analysis would be needed to determine small business participation.

Oversight & Accountability

The contract is a delivery order under a larger contract vehicle, suggesting it has undergone some level of initial review. Oversight will be crucial to ensure performance meets the FFP requirements and that travel costs remain controlled.

Related Government Programs

Computer Systems Design Services
Department of Veterans Affairs Contracting
Department of Veterans Affairs Programs

Risk Flags

Potential for cost overruns on travel if not strictly managed.
Dependence on a single contractor for critical identity management functions.
Scope creep risk if task order requirements are not clearly defined and controlled.

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $19.1 million to VETERANS EZ INFO INC.. THIS PERFORMANCE-BASED TASK ORDER 36C10B21N10280021 ENTITLED, OFFICE OF IDENTITY, CREDENTIAL, AND ACCESS MANAGEMENT (OICAM) TECHNICAL AND NON-TECHNICAL SUPPORT IS ISSUED ON A FIRM-FIXED-PRICE (FFP) BASIS WITH COST REIMBURSABLE (CR) TRAVEL.

Who is the contractor on this award?

The obligated recipient is VETERANS EZ INFO INC..

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $19.1 million.

What is the period of performance?

Start: 2021-07-20. End: 2024-10-19.

What specific technical and non-technical support tasks are included in the OICAM contract?

The contract details are limited in the provided data. However, 'technical and non-technical support' for an Office of Identity, Credential, and Access Management typically includes system administration, cybersecurity, user support, help desk services, software development/maintenance, and potentially policy development related to identity verification and access control for veterans.

How will the cost-reimbursable travel component be managed to prevent overspending?

Effective management of the cost-reimbursable travel component will require clear guidelines on allowable expenses, pre-approval processes for travel, and regular audits of travel vouchers. The VA should establish specific per diem rates and limits, and require detailed justifications for all travel to ensure it is necessary and cost-effective.

What are the key performance indicators (KPIs) for this task order to ensure effective service delivery?

Key performance indicators should focus on system uptime, response times for technical issues, resolution rates, security incident response times, and user satisfaction. Establishing measurable targets for these KPIs will allow the VA to objectively assess the contractor's performance and ensure the OICAM systems are reliably supporting veterans' needs.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - SECURITY AND COMPLIANCE

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 3

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 1901 1ST AVENUE, SUITE 192, SAN DIEGO, CA, 92101

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Self-Certified Small Disadvantaged Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business

Financial Breakdown

Contract Ceiling: $19,538,734

Exercised Options: $19,538,734

Current Obligation: $19,089,521

Actual Outlays: $13,246,464

Subaward Activity

Number of Subawards: 2

Total Subaward Amount: $22,468,991

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: VA11816D1028

IDV Type: IDC

Timeline