DHA Global Service Center Help Desk Support Services Contract Awarded to Peraton for $29.19M
Contract Overview
Contract Amount: $29,190,059 ($29.2M)
Contractor: Peraton Enterprise Solutions LLC
Awarding Agency: Department of Defense
Start Date: 2014-09-30
End Date: 2015-11-15
Contract Duration: 411 days
Daily Burn Rate: $71.0K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: IGF::CL::IGF DHA GLOBAL SERVICE CENTER HELP DESK SUPPORT SERVICES (CLINS 0001 - 0003)
Place of Performance
Location: HERNDON, FAIRFAX County, VIRGINIA, 20171, UNITED STATES OF AMERICA
State: Virginia Government Spending
Plain-Language Summary
Department of Defense obligated $29.2 million to PERATON ENTERPRISE SOLUTIONS LLC for work described as: IGF::CL::IGF DHA GLOBAL SERVICE CENTER HELP DESK SUPPORT SERVICES (CLINS 0001 - 0003) Key points: 1. Contract value of $29.19M for help desk support services. 2. Awarded to Peraton Enterprise Solutions LLC under full and open competition. 3. Services provided to the Department of the Army, supporting the DHA. 4. The contract duration was 411 days, ending November 15, 2015. 5. The PSC code is 518210, related to computing infrastructure and data processing.
Value Assessment
Rating: fair
The contract value of $29.19M for 411 days of service suggests a daily rate of approximately $71,022. This rate needs to be benchmarked against similar help desk support contracts to determine its fairness.
Cost Per Unit: $71,022
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating a competitive bidding process. This method generally promotes price discovery and potentially better pricing for the government.
Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently for necessary services.
Public Impact
Ensures critical help desk support for the Defense Health Agency (DHA). Supports the operational readiness of military health systems. Provides essential IT infrastructure services to a key government agency.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for cost overruns if daily rate is not competitive.
- Risk of service disruption if vendor performance is inadequate.
Positive Signals
- Awarded through full and open competition.
- Supports a critical defense health agency.
Sector Analysis
The IT services sector, particularly help desk and computing infrastructure support, is crucial for government operations. Benchmarking daily rates against similar contracts is essential for value assessment.
Small Business Impact
No specific information is provided regarding small business participation in this contract. Further analysis would be needed to determine if small business goals were met.
Oversight & Accountability
The contract was awarded by the Department of the Army for DHA services. Oversight would typically involve contract performance monitoring and financial reviews to ensure compliance and value.
Related Government Programs
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Department of Defense Contracting
- Department of the Army Programs
Risk Flags
- High daily rate requires validation against benchmarks.
- Limited contract duration (411 days) may indicate a short-term need or bridge contract.
- Lack of detailed service scope in provided data.
- No explicit mention of performance metrics or SLAs.
Tags
computing-infrastructure-providers-data-, department-of-defense, va, do, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $29.2 million to PERATON ENTERPRISE SOLUTIONS LLC. IGF::CL::IGF DHA GLOBAL SERVICE CENTER HELP DESK SUPPORT SERVICES (CLINS 0001 - 0003)
Who is the contractor on this award?
The obligated recipient is PERATON ENTERPRISE SOLUTIONS LLC.
Which agency awarded this contract?
Awarding agency: Department of Defense (Department of the Army).
What is the total obligated amount?
The obligated amount is $29.2 million.
What is the period of performance?
Start: 2014-09-30. End: 2015-11-15.
What was the specific scope of services included in the help desk support?
The provided data does not detail the specific scope of services. However, based on the PSC code (518210), it likely encompassed technical support, troubleshooting, incident management, and potentially user account administration for IT systems used by the DHA.
How does the daily rate of $71,022 compare to industry benchmarks for similar government IT support contracts?
A daily rate of $71,022 for help desk support is relatively high and warrants careful comparison with industry benchmarks. Factors such as the complexity of the systems supported, the required service levels, and the geographic location of the support personnel would influence this comparison.
Were there any performance metrics or service level agreements (SLAs) associated with this contract?
The provided data does not explicitly mention performance metrics or SLAs. However, for a contract of this nature and value, it is highly probable that performance standards and SLAs were established to ensure the quality and responsiveness of the help desk services provided.
Industry Classification
NAICS: Information › Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services › Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Contractor Details
Parent Company: HP, Inc. (UEI: 009122532)
Address: 136000 EDS DR MAIL STOP A3S B53, HERNDON, VA, 20171
Business Categories: Category Business, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $29,190,059
Exercised Options: $29,190,059
Current Obligation: $29,190,059
Parent Contract
Parent Award PIID: GS35F0323J
IDV Type: FSS
Timeline
Start Date: 2014-09-30
Current End Date: 2015-11-15
Potential End Date: 2015-11-15 00:00:00
Last Modified: 2015-05-15
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