VA awards $22.6M for CRM Platform Development and O&M to Cognosante MVH LLC

Contract Overview

Contract Amount: $22,641,690 ($22.6M)

Contractor: Cognosante MVH LLC

Awarding Agency: Department of Veterans Affairs

Start Date: 2017-08-10

End Date: 2021-01-24

Contract Duration: 1,263 days

Daily Burn Rate: $17.9K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 4

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: IGF::OT::IGF - CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PLATFORM DEVELOPMENT AND OPERATIONS AND MAINTENANCE (O&M) SUPPORT

Place of Performance

Location: FALLS CHURCH, FAIRFAX County, VIRGINIA, 22042

State: Virginia Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $22.6 million to COGNOSANTE MVH LLC for work described as: IGF::OT::IGF - CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PLATFORM DEVELOPMENT AND OPERATIONS AND MAINTENANCE (O&M) SUPPORT Key points: 1. The contract focuses on critical Customer Relationship Management (CRM) platform development and ongoing operations. 2. Competition was full and open, suggesting a competitive bidding process. 3. The contract value is substantial, requiring careful oversight for value and effectiveness. 4. The sector is IT services, specifically computer systems design.

Value Assessment

Rating: good

The contract value of $22.6M over approximately 3.5 years appears reasonable for CRM platform development and O&M. Benchmarking against similar large-scale IT development and support contracts would provide a more precise assessment.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, allowing all eligible vendors to bid. This method generally promotes competitive pricing and ensures the government receives the best value.

Taxpayer Impact: The competitive nature of the award is positive for taxpayers, as it likely drove down costs compared to a sole-source or limited competition scenario.

Public Impact

Improved veteran services through enhanced CRM capabilities. Potential for more efficient internal operations within the VA. Ensures continuity of critical IT infrastructure for veteran outreach.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

O&M costs over the contract duration.
Scalability and future adaptability of the CRM platform.
Data security and privacy of veteran information.

Positive Signals

Full and open competition.
Firm Fixed Price contract type.
Experienced contractor in the federal health IT space.

Sector Analysis

This contract falls within the IT services sector, specifically computer systems design. Spending in this area is significant across federal agencies, with CRM platforms being a common requirement for improving citizen engagement and service delivery.

Small Business Impact

The data indicates this contract was not set aside for small businesses and was awarded to a large business (Cognosante MVH LLC). There is no direct indication of small business subcontracting opportunities within this specific award data.

Oversight & Accountability

As a delivery order under a larger contract, oversight would likely be managed by the Department of Veterans Affairs contracting office. Regular performance reviews and adherence to contract terms are crucial for accountability.

Related Government Programs

Computer Systems Design Services
Department of Veterans Affairs Contracting
Department of Veterans Affairs Programs

Risk Flags

Potential for cost overruns in O&M phase.
Risk of vendor lock-in with proprietary CRM solutions.
Ensuring adequate cybersecurity measures for sensitive veteran data.
Dependency on a single vendor for critical system operations.

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $22.6 million to COGNOSANTE MVH LLC. IGF::OT::IGF - CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PLATFORM DEVELOPMENT AND OPERATIONS AND MAINTENANCE (O&M) SUPPORT

Who is the contractor on this award?

The obligated recipient is COGNOSANTE MVH LLC.

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $22.6 million.

What is the period of performance?

Start: 2017-08-10. End: 2021-01-24.

What is the projected return on investment for this CRM platform development and O&M, considering the $22.6M expenditure?

Quantifying the ROI requires detailed metrics on improved veteran satisfaction, reduced operational costs, and increased efficiency gains. The VA would need to establish baseline metrics before implementation and track progress post-deployment. Without specific performance data and defined success criteria, a precise ROI calculation is not feasible based solely on contract award information.

What are the key performance indicators (KPIs) used to measure the success of the CRM platform's development and ongoing operations?

Key performance indicators would likely include metrics such as veteran satisfaction scores, call resolution times, system uptime, data accuracy rates, and the successful integration of new features. The contract should specify these KPIs, along with acceptable performance thresholds and reporting requirements to ensure the contractor meets its obligations effectively.

How does the chosen CRM platform align with the VA's broader digital transformation strategy and existing IT infrastructure?

The alignment is critical for long-term success and avoiding data silos or integration challenges. The VA's strategy should prioritize interoperability with existing systems, adherence to data standards, and a roadmap for future enhancements. The selection process should have evaluated the platform's compatibility and scalability within the VA's enterprise architecture.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 4

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Parent Company: Cognosante Holdings, LLC

Address: 3110 FAIRVIEW PARK DR STE 800, FALLS CHURCH, VA, 22042

Business Categories: Category Business, Limited Liability Corporation, Not Designated a Small Business, Partnership or Limited Liability Partnership, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $170,417,518

Exercised Options: $22,641,690

Current Obligation: $22,641,690

Contract Characteristics

Commercial Item: COMMERCIAL ITEM PROCEDURES NOT USED

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: VA11816D1001

IDV Type: IDC

Timeline