SSA's Help Desk Support Contract Exceeds $26.7M, Awarded to EVOLVER LLC
Contract Overview
Contract Amount: $26,769,006 ($26.8M)
Contractor: Evolver LLC
Awarding Agency: Social Security Administration
Start Date: 2011-09-29
End Date: 2022-01-28
Contract Duration: 3,774 days
Daily Burn Rate: $7.1K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 4
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: SS00-11-60052 - REQUIREMENTS FOR THE HELP DESK INITIATIVES SUPPORT SERVICES RECOMPETITION
Place of Performance
Location: RESTON, FAIRFAX County, VIRGINIA, 20190
State: Virginia Government Spending
Plain-Language Summary
Social Security Administration obligated $26.8 million to EVOLVER LLC for work described as: SS00-11-60052 - REQUIREMENTS FOR THE HELP DESK INITIATIVES SUPPORT SERVICES RECOMPETITION Key points: 1. Contract value of $26.7M over its period of performance. 2. EVOLVER LLC secured the contract. 3. The contract was a Full and Open Competition after Exclusion of Sources. 4. The sector is IT services, specifically Computer Facilities Management. 5. The contract type is Firm Fixed Price.
Value Assessment
Rating: fair
The contract's total value is substantial at over $26.7 million. Benchmarking against similar IT support contracts is difficult without more granular cost data, but the duration and scope suggest a moderate price point.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
The competition method 'Full and Open Competition after Exclusion of Sources' suggests a limited competition, potentially impacting price discovery. While open, specific exclusions might have narrowed the field.
Taxpayer Impact: Taxpayer funds are utilized for IT support services. The limited competition may have resulted in a higher cost than a fully open process.
Public Impact
Ensures continued IT help desk support for Social Security Administration users. Supports critical agency operations through technology assistance. Impacts federal employees relying on IT services for their work.
Waste & Efficiency Indicators
Waste Risk Score: 70 / 10
Warning Flags
- Limited competition method
- Long contract duration
Positive Signals
- Firm Fixed Price contract type
- Clear IT support function
Sector Analysis
This contract falls within the IT sector, specifically Computer Facilities Management Services. Spending in this area is common across federal agencies to maintain operational efficiency and user support.
Small Business Impact
The data indicates that small business participation was not a factor in this award (ss: false, sb: false). This suggests the prime contractor is likely a larger entity, and subcontracting opportunities for small businesses are not explicitly detailed.
Oversight & Accountability
The contract was awarded by the Social Security Administration, indicating internal oversight. Further oversight details regarding performance and financial management are not provided in this data.
Related Government Programs
- Computer Facilities Management Services
- Social Security Administration Contracting
- Social Security Administration Programs
Risk Flags
- Limited competition
- Lack of detailed cost breakdown
- No performance metric data provided
- Long contract duration without clear justification for recompetition timing
Tags
computer-facilities-management-services, social-security-administration, va, definitive-contract, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Social Security Administration awarded $26.8 million to EVOLVER LLC. SS00-11-60052 - REQUIREMENTS FOR THE HELP DESK INITIATIVES SUPPORT SERVICES RECOMPETITION
Who is the contractor on this award?
The obligated recipient is EVOLVER LLC.
Which agency awarded this contract?
Awarding agency: Social Security Administration (Social Security Administration).
What is the total obligated amount?
The obligated amount is $26.8 million.
What is the period of performance?
Start: 2011-09-29. End: 2022-01-28.
What was the specific rationale for excluding sources in this 'Full and Open Competition after Exclusion of Sources' award?
The rationale for excluding sources in this contract award is not detailed in the provided data. Typically, such exclusions are based on specific technical requirements, past performance, or unique capabilities that only a limited number of vendors can meet. Understanding this rationale is crucial for assessing the fairness and effectiveness of the competition process.
How does the per-unit cost of help desk tickets or support hours compare to industry benchmarks for similar government contracts?
Without specific per-unit cost data (e.g., cost per ticket, cost per hour of support), a direct comparison to industry benchmarks is not possible. The total contract value of $26.7M over its duration provides a broad financial picture, but granular cost analysis is needed to determine if the pricing is competitive for the services rendered.
What performance metrics were used to evaluate EVOLVER LLC's service delivery throughout the contract's lifespan?
The provided data does not include information on the performance metrics used to evaluate EVOLVER LLC. Effective oversight typically involves tracking key performance indicators (KPIs) related to response times, resolution rates, customer satisfaction, and adherence to service level agreements. Knowing these metrics would help assess the contract's overall effectiveness and value.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Facilities Management Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE
Solicitation ID: SSA-RFP-11-1001
Offers Received: 4
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 1943 ISAAC NEWTON SQ E STE 260, RESTON, VA, 20190
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $26,931,148
Exercised Options: $26,769,006
Current Obligation: $26,769,006
Actual Outlays: $6,398,249
Contract Characteristics
Multi-Year Contract: Yes
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Timeline
Start Date: 2011-09-29
Current End Date: 2022-01-28
Potential End Date: 2022-01-28 00:00:00
Last Modified: 2024-11-25
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