State Dept. Spends $45M on Global Support Strategy for Overseas Consular Operations
Contract Overview
Contract Amount: $45,220,239 ($45.2M)
Contractor: CGI Federal Inc.
Awarding Agency: Department of State
Start Date: 2017-08-01
End Date: 2024-07-31
Contract Duration: 2,556 days
Daily Burn Rate: $17.7K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIXED PRICE INCENTIVE
Sector: IT
Official Description: IGF::OT::IGF GLOBAL SUPPORT STRATEGY (GSS) PERFORMANCE-BASED TASK ORDER FOR OVERSEAS CONSULAR SUPPORT FOR CONSULAR OPERATIONS IN POLAND, LITHUANIA, BULGARIA, UKRAINE, GEORGIA, MOLDOVA, AND ROMANIA TO REPLACE THE PATCHWORK OF USER-PAYS INFORMATION, APPOINTMENT, FEE COLLECTION, DOCUMENT DELIVERY, GREETER, AND OFFSITE BIOMETRIC COLLECTION SERVICES CURRENTLY EMPLOYED BY THE POSTS.
Place of Performance
Location: FAIRFAX, FAIRFAX County, VIRGINIA, 22033
State: Virginia Government Spending
Plain-Language Summary
Department of State obligated $45.2 million to CGI FEDERAL INC. for work described as: IGF::OT::IGF GLOBAL SUPPORT STRATEGY (GSS) PERFORMANCE-BASED TASK ORDER FOR OVERSEAS CONSULAR SUPPORT FOR CONSULAR OPERATIONS IN POLAND, LITHUANIA, BULGARIA, UKRAINE, GEORGIA, MOLDOVA, AND ROMANIA TO REPLACE THE PATCHWORK OF USER-PAYS INFORMATION, APPOINTMENT, FEE COLLECTION, DOC… Key points: 1. Contract aims to consolidate disparate user-pays services across multiple overseas posts. 2. CGI Federal Inc. is the awardee for this performance-based task order. 3. The contract covers a wide range of consular support functions, including information, appointments, and fee collection. 4. This initiative seeks to standardize and improve efficiency in consular services delivery. 5. The fixed-price incentive contract structure suggests a focus on achieving specific performance targets.
Value Assessment
Rating: good
The contract value of $45.2 million over seven years appears reasonable for consolidating complex, multi-country consular support services. Benchmarking against similar large-scale IT and support service contracts for government agencies would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating a robust price discovery process. This method allows multiple vendors to bid, fostering competition and potentially leading to better pricing and service offerings for the government.
Taxpayer Impact: By standardizing and potentially improving the efficiency of consular services, this contract aims to optimize taxpayer resources allocated to overseas operations.
Public Impact
Improved accessibility and user experience for citizens requiring consular services abroad. Potential for cost savings through consolidation and standardization of services. Enhanced operational efficiency for Department of State personnel at overseas posts. Increased data security and reliability for sensitive consular information. Streamlined processes for appointment scheduling, fee collection, and document delivery.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for scope creep given the broad range of services and multiple countries.
- Dependency on a single contractor for critical overseas operations.
- Challenges in measuring and enforcing performance metrics across diverse geopolitical environments.
Positive Signals
- Consolidation of services leading to potential cost efficiencies.
- Performance-based contract structure incentivizes contractor success.
- Standardization of processes can improve service quality and consistency.
- Full and open competition ensures market-driven pricing.
Sector Analysis
This contract falls within the IT and professional services sector, specifically focusing on IT facilities management and support services. The value is significant for a single task order, reflecting the complexity and scale of consolidating operations across multiple international locations.
Small Business Impact
The data indicates this contract was not awarded to small businesses (ss: false, sb: false). While the primary awardee is CGI Federal Inc., there is no explicit information on subcontracting opportunities for small businesses within this task order.
Oversight & Accountability
The Department of State is the contracting and administrative agency, suggesting internal oversight. The performance-based nature of the contract implies ongoing monitoring of service delivery against defined metrics to ensure accountability.
Related Government Programs
- Computer Facilities Management Services
- Department of State Contracting
- Department of State Programs
Risk Flags
- Potential for vendor lock-in.
- Complexity of managing services across multiple countries.
- Risk of service disruption impacting critical government functions.
- Challenges in adapting standardized services to local nuances.
- Ensuring consistent data security and privacy across all locations.
Tags
computer-facilities-management-services, department-of-state, va, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of State awarded $45.2 million to CGI FEDERAL INC.. IGF::OT::IGF GLOBAL SUPPORT STRATEGY (GSS) PERFORMANCE-BASED TASK ORDER FOR OVERSEAS CONSULAR SUPPORT FOR CONSULAR OPERATIONS IN POLAND, LITHUANIA, BULGARIA, UKRAINE, GEORGIA, MOLDOVA, AND ROMANIA TO REPLACE THE PATCHWORK OF USER-PAYS INFORMATION, APPOINTMENT, FEE COLLECTION, DOCUMENT DELIVERY, GREETER, AND OFFSITE BIOMETRIC COLLECTION SERVICES CURRENTLY EMPLOYED BY THE POSTS.
Who is the contractor on this award?
The obligated recipient is CGI FEDERAL INC..
Which agency awarded this contract?
Awarding agency: Department of State (Department of State).
What is the total obligated amount?
The obligated amount is $45.2 million.
What is the period of performance?
Start: 2017-08-01. End: 2024-07-31.
What specific performance metrics are being used to evaluate CGI Federal Inc.'s success under this contract, and how are they being monitored?
The contract likely includes specific Key Performance Indicators (KPIs) related to service availability, response times, user satisfaction, and accuracy of fee collection. The Department of State's contracting officers and technical representatives would be responsible for monitoring these metrics through regular reporting, site visits, and user feedback mechanisms to ensure contractor performance aligns with the contract's objectives and incentive structure.
What are the primary risks associated with consolidating critical consular support services across seven countries under a single performance-based contract?
Key risks include potential service disruptions due to unforeseen geopolitical events or technical failures impacting multiple locations simultaneously. There's also a risk of vendor lock-in and challenges in adapting standardized services to unique local requirements or regulations in each country. Ensuring consistent service quality and data security across diverse environments presents a significant management challenge.
How will the success of this contract be measured in terms of improving the overall effectiveness and efficiency of overseas consular operations?
Success will be measured by a combination of quantitative and qualitative factors. Quantitatively, this includes reductions in operational costs, decreased processing times for services, and increased system uptime. Qualitatively, success will be assessed through improved user satisfaction surveys from both citizens and State Department personnel, and a reduction in the number of reported service issues or complaints.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Facilities Management Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 1
Pricing Type: FIXED PRICE INCENTIVE (L)
Evaluated Preference: NONE
Contractor Details
Parent Company: THE Timken Company
Address: 12601 FAIR LAKES CIR, FAIRFAX, VA, 22033
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $51,782,388
Exercised Options: $51,782,388
Current Obligation: $45,220,239
Actual Outlays: $10,612,757
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: SAQMMA10D0018
IDV Type: IDC
Timeline
Start Date: 2017-08-01
Current End Date: 2024-07-31
Potential End Date: 2024-07-31 00:00:00
Last Modified: 2026-04-01
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