Interior awards $33M for Military OneSource call center and counseling services to Ceridian LLC
Contract Overview
Contract Amount: $33,012,933 ($33.0M)
Contractor: Ceridian LLC
Awarding Agency: Department of the Interior
Start Date: 2009-09-25
End Date: 2010-07-24
Contract Duration: 302 days
Daily Burn Rate: $109.3K/day
Competition Type: NOT AVAILABLE FOR COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: Other
Official Description: MILITARY ONESOURCE CALL CENTER AND WEBSITE OPERATIONS AND NON-MEDICAL COUNSELING SERVICES.
Place of Performance
Location: ARLINGTON, ARLINGTON County, VIRGINIA, 22209
State: Virginia Government Spending
Plain-Language Summary
Department of the Interior obligated $33.0 million to CERIDIAN LLC for work described as: MILITARY ONESOURCE CALL CENTER AND WEBSITE OPERATIONS AND NON-MEDICAL COUNSELING SERVICES. Key points: 1. Contract awarded for essential support services to military families. 2. Ceridian LLC is the sole provider for these specific services. 3. The contract value is substantial, indicating significant service scope. 4. Services fall under Individual and Family Services sector.
Value Assessment
Rating: fair
The contract value of $33M for a 10-month period is significant. Without comparable contract data or detailed service breakdowns, a precise pricing assessment is difficult. However, the duration and scope suggest a potentially fair price for the services rendered.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
The contract was not available for competition, indicating a limited competition scenario. This likely impacts price discovery as there was no competitive bidding process to drive down costs. The award was made under a specific justification for limited competition.
Taxpayer Impact: Taxpayer funds are utilized for this contract. The lack of competition may result in a higher cost than if multiple vendors had bid.
Public Impact
Provides critical support to military personnel and their families. Ensures access to non-medical counseling and essential information. Supports the well-being and readiness of the armed forces.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited competition may lead to higher costs.
- Lack of detailed cost breakdown hinders value assessment.
Positive Signals
- Essential services for military families.
- Established provider for critical support.
Sector Analysis
This contract falls within the Other Individual and Family Services sector, specifically supporting military personnel. Spending in this area is crucial for maintaining morale and readiness. Benchmarks are difficult to establish due to the specialized nature of the services.
Small Business Impact
There is no indication that small businesses were involved in this contract award. The services provided are specialized and likely require a large, established contractor.
Oversight & Accountability
The Department of the Interior awarded this contract. Oversight would typically involve monitoring service delivery and adherence to contract terms to ensure taxpayer funds are used effectively.
Related Government Programs
- Other Individual and Family Services
- Department of the Interior Contracting
- Departmental Offices Programs
Risk Flags
- Limited competition
- Lack of detailed cost breakdown
- Potential for higher costs due to sole-source nature
- No indication of small business participation
Tags
other-individual-and-family-services, department-of-the-interior, va, dca, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of the Interior awarded $33.0 million to CERIDIAN LLC. MILITARY ONESOURCE CALL CENTER AND WEBSITE OPERATIONS AND NON-MEDICAL COUNSELING SERVICES.
Who is the contractor on this award?
The obligated recipient is CERIDIAN LLC.
Which agency awarded this contract?
Awarding agency: Department of the Interior (Departmental Offices).
What is the total obligated amount?
The obligated amount is $33.0 million.
What is the period of performance?
Start: 2009-09-25. End: 2010-07-24.
What is the specific breakdown of services provided and their associated costs within this contract?
A detailed breakdown of services, such as call center hours, types of counseling offered, and website maintenance, is not readily available in the provided data. Understanding these specifics would allow for a more granular assessment of value for money and help determine if the $33M expenditure aligns with the scope and impact of the services delivered to military families.
What was the justification for limiting competition for these essential military support services?
The justification for limited competition is crucial for understanding why only one vendor was considered. Typically, this involves factors like unique capabilities, urgent needs, or existing infrastructure. Without this specific justification, it's difficult to assess if the limited competition was appropriate or if alternative solutions could have been explored to foster greater price competition.
How is the effectiveness of the call center and counseling services measured and reported?
Measuring the effectiveness of these services is vital for ensuring they meet the needs of military families. Key performance indicators (KPIs) might include user satisfaction rates, response times, and the number of individuals accessing support. Regular reporting on these metrics would demonstrate accountability and allow for continuous improvement of the program.
Industry Classification
NAICS: Health Care and Social Assistance › Individual and Family Services › Other Individual and Family Services
Product/Service Code: SOCIAL SERVICES › SOCIAL SERVICES
Competition & Pricing
Extent Competed: NOT AVAILABLE FOR COMPETITION
Solicitation Procedures: ONLY ONE SOURCE
Solicitation ID: 1406-04-09-RP-21421
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: Foundation Holdings, Inc. (UEI: 808416841)
Address: 3311 E OLD SHAKOPEE RD, MINNEAPOLIS, MN, 90
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $33,012,933
Exercised Options: $33,012,933
Current Obligation: $33,012,933
Contract Characteristics
Cost or Pricing Data: NO
Timeline
Start Date: 2009-09-25
Current End Date: 2010-07-24
Potential End Date: 2010-07-24 00:00:00
Last Modified: 2014-06-02
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