HHS Awards $27.9M for ITSM Phase 2 to Accenture Federal Services
Contract Overview
Contract Amount: $27,916,624 ($27.9M)
Contractor: Accenture Federal Services LLC
Awarding Agency: Department of Health and Human Services
Start Date: 2017-09-25
End Date: 2020-09-24
Contract Duration: 1,095 days
Daily Burn Rate: $25.5K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 4
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: IGF::OT::IGF - ITSM PHASE 2 PROCUREMENT
Place of Performance
Location: ARLINGTON, ARLINGTON County, VIRGINIA, 22203
State: Virginia Government Spending
Plain-Language Summary
Department of Health and Human Services obligated $27.9 million to ACCENTURE FEDERAL SERVICES LLC for work described as: IGF::OT::IGF - ITSM PHASE 2 PROCUREMENT Key points: 1. Accenture Federal Services secured a significant contract for IT services. 2. The contract falls under the Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services NAICS code. 3. Full and open competition was utilized, suggesting a competitive bidding process. 4. The contract duration is 1095 days, indicating a medium-term engagement.
Value Assessment
Rating: good
The award amount of $27.9 million for a 3-year contract appears reasonable given the scope of ITSM Phase 2. Benchmarking against similar IT service contracts would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, which typically leads to better price discovery and potentially lower costs for the government. This method allows all eligible vendors to bid.
Taxpayer Impact: The use of full and open competition aims to ensure taxpayer funds are used efficiently by fostering a competitive environment.
Public Impact
Ensures continued IT service management for critical healthcare programs. Supports the operational efficiency of the Centers for Medicare and Medicaid Services. Potential for improved user experience and system reliability through ITSM enhancements.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for scope creep in Phase 2 of ITSM.
- Dependence on a single vendor for critical IT services.
Positive Signals
- Awarded through full and open competition.
- Clear contract duration and delivery order structure.
Sector Analysis
This contract falls within the IT services sector, specifically focusing on IT Service Management (ITSM). Spending in this area is crucial for government agencies to maintain and improve their technological infrastructure and service delivery.
Small Business Impact
The data indicates this contract was awarded to Accenture Federal Services LLC, a large business. There is no explicit information on small business participation or subcontracting goals within this specific award.
Oversight & Accountability
The contract was awarded as a delivery order, suggesting it is part of a larger indefinite-delivery/indefinite-quantity (IDIQ) contract. Oversight would typically involve monitoring performance against the Statement of Work and ensuring compliance with contract terms.
Related Government Programs
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Department of Health and Human Services Contracting
- Centers for Medicare and Medicaid Services Programs
Risk Flags
- Potential for vendor lock-in.
- Reliance on a single vendor for critical IT services.
- Scope creep risk in multi-phase IT projects.
- Need for robust performance monitoring.
Tags
computing-infrastructure-providers-data-, department-of-health-and-human-services, va, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Health and Human Services awarded $27.9 million to ACCENTURE FEDERAL SERVICES LLC. IGF::OT::IGF - ITSM PHASE 2 PROCUREMENT
Who is the contractor on this award?
The obligated recipient is ACCENTURE FEDERAL SERVICES LLC.
Which agency awarded this contract?
Awarding agency: Department of Health and Human Services (Centers for Medicare and Medicaid Services).
What is the total obligated amount?
The obligated amount is $27.9 million.
What is the period of performance?
Start: 2017-09-25. End: 2020-09-24.
What specific ITSM capabilities are included in Phase 2, and how do they align with CMS's strategic IT goals?
Phase 2 of the ITSM procurement likely focuses on enhancing or expanding existing IT service management processes and tools. This could include areas like incident management, problem management, change management, and service request fulfillment. The alignment with CMS's strategic IT goals would depend on whether these enhancements support modernization efforts, improve data security, or increase operational efficiency for critical healthcare programs.
What are the key performance indicators (KPIs) for this contract, and how will Accenture's performance be measured?
Key performance indicators for this ITSM contract would likely revolve around service availability, incident resolution times, customer satisfaction, and adherence to service level agreements (SLAs). Performance measurement would involve regular reporting by Accenture, with reviews and validation by CMS contracting officers and technical representatives to ensure the vendor is meeting the defined objectives and delivering the contracted services effectively.
What is the potential for future contract growth or follow-on work related to this ITSM Phase 2 award?
The potential for future contract growth or follow-on work is often high for successful ITSM implementations, especially within large agencies like CMS. If Phase 2 proves successful in improving service delivery and meeting objectives, it could lead to expanded scope, additional phases, or integration with other IT systems. This would depend on CMS's evolving needs and budget allocations for IT services.
Industry Classification
NAICS: Information › Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services › Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: RFPCMS20120007
Offers Received: 4
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: Accenture Inc.
Address: 800 NORTH GLEBE RD #300, ARLINGTON, VA, 22203
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $51,939,597
Exercised Options: $28,155,457
Current Obligation: $27,916,624
Subaward Activity
Number of Subawards: 26
Total Subaward Amount: $15,843,589
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: HHSM500201300010I
IDV Type: IDC
Timeline
Start Date: 2017-09-25
Current End Date: 2020-09-24
Potential End Date: 2022-09-24 00:00:00
Last Modified: 2023-02-21
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