GSA awards $19.3M for worldwide user support and technical site support to Peraton Enterprise Solutions LLC

Contract Overview

Contract Amount: $19,347,777 ($19.3M)

Contractor: Peraton Enterprise Solutions LLC

Awarding Agency: General Services Administration

Start Date: 2008-07-01

End Date: 2009-11-30

Contract Duration: 517 days

Daily Burn Rate: $37.4K/day

Competition Type: COMPETITIVE DELIVERY ORDER

Number of Offers Received: 3

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: AWARD TRANSFER FROM R6 TO R9 ORIGINAL TASK ORDER K04BN001S0O IS TRANSITIONING FROM GSA REGION 6 TO GSA REGION 9 FOR THE PURPOSES OF TASK ORDER ADMINISTRATION. WORLDWIDE USER SUPPORT/HELP DESK AND TECHNICAL SITE SUPPORT

Place of Performance

Location: SEASIDE, MONTEREY County, CALIFORNIA, 93955

State: California Government Spending

Plain-Language Summary

General Services Administration obligated $19.3 million to PERATON ENTERPRISE SOLUTIONS LLC for work described as: AWARD TRANSFER FROM R6 TO R9 ORIGINAL TASK ORDER K04BN001S0O IS TRANSITIONING FROM GSA REGION 6 TO GSA REGION 9 FOR THE PURPOSES OF TASK ORDER ADMINISTRATION. WORLDWIDE USER SUPPORT/HELP DESK AND TECHNICAL SITE SUPPORT Key points: 1. Contract value of $19.3M for a 17-month period suggests a significant investment in essential IT support services. 2. The transition of this task order from GSA Region 6 to Region 9 indicates administrative adjustments rather than a change in service scope. 3. A firm-fixed-price contract type aims to control costs by establishing a set price for the defined services. 4. The original award date in 2008 and completion date in 2009 place this contract in a historical context of IT service delivery. 5. The 'Competitive Delivery Order' designation implies that multiple vendors likely had an opportunity to bid on this requirement. 6. The absence of small business set-aside flags suggests this contract was not specifically targeted for small business participation.

Value Assessment

Rating: fair

The award of $19.3 million for approximately 17 months of service translates to roughly $1.1 million per month. This figure needs to be benchmarked against similar IT help desk and technical support contracts to assess value for money. Without specific details on the scope of services (e.g., number of users supported, complexity of technical issues), a precise comparison is difficult. However, for a nationwide support contract, this monthly expenditure appears within a reasonable range, assuming a substantial user base and comprehensive service level agreements.

Cost Per Unit: N/A

Competition Analysis

Competition Level: unknown

This contract was awarded as a 'Competitive Delivery Order,' indicating that it was competed among multiple vendors. The presence of 3 bidders (as suggested by 'no': 3) signifies a moderate level of competition. While not a full and open competition for a new contract, it suggests that the government sought competitive proposals for this specific task order, which generally leads to better price discovery and potentially more favorable terms compared to a sole-source award.

Taxpayer Impact: A competitive award process, even for a delivery order, provides taxpayers with some assurance that the government sought the best value. The participation of multiple bidders helps to prevent inflated pricing and encourages contractors to offer competitive terms.

Public Impact

Federal employees across various agencies requiring IT help desk and technical site support are the primary beneficiaries. The contract ensures the continuity of essential IT services, enabling federal agencies to maintain operational efficiency. Geographic impact is nationwide, covering users supported by GSA Regions 6 and 9, and potentially others depending on the scope. The contract supports the IT workforce by providing necessary technical assistance and maintenance for government systems.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

The contract duration of 17 months is relatively short, which might lead to frequent re-competition and potential disruption in service continuity.
The transition of task order administration between GSA regions could indicate internal administrative challenges or a need for better coordination.
Limited information on performance metrics makes it difficult to assess the quality and effectiveness of the support provided.
The specific scope of 'worldwide user support' and 'technical site support' is broad and could encompass a wide range of services, making precise value assessment challenging.

Positive Signals

The contract was awarded competitively, suggesting that Peraton Enterprise Solutions LLC was selected based on a favorable proposal.
A firm-fixed-price contract type helps to manage budget predictability for the government.
The contract addresses critical IT infrastructure needs, ensuring that federal employees have the support required to perform their duties.

Sector Analysis

This contract falls within the Information Technology Services sector, specifically focusing on IT support and help desk operations. The IT services market is vast and highly competitive, with numerous providers ranging from large system integrators to specialized support firms. Government spending on IT support is substantial, driven by the need to maintain complex and aging infrastructure, ensure cybersecurity, and support a large federal workforce. This contract represents a portion of that broader spending, aimed at ensuring the operational readiness of federal IT systems.

Small Business Impact

There is no indication that this contract was a small business set-aside, nor is there information suggesting significant subcontracting opportunities for small businesses. The award to Peraton Enterprise Solutions LLC, a large business, implies that the primary contract was not structured to prioritize small business participation. This means the direct impact on the small business ecosystem for this specific award is likely minimal, unless Peraton engages small businesses as subcontractors, which is not detailed here.

Oversight & Accountability

Oversight for this contract would typically fall under the purview of the General Services Administration (GSA), specifically the Federal Acquisition Service. As a delivery order under a larger contract vehicle, oversight mechanisms would include contract administration, performance monitoring against the agreed-upon service levels, and financial accountability. Transparency is generally maintained through contract databases like FPDS, which provide award details. Inspector General jurisdiction would apply if any fraud, waste, or abuse were suspected.

Related Government Programs

GSA IT Schedule 70 (now IT-70)
Federal Help Desk Services
IT Support Contracts
Technical Assistance Contracts

Risk Flags

Potential for service disruption due to short contract duration.
Lack of detailed performance metrics hinders effectiveness assessment.
Administrative transition between regions may cause minor delays.
Limited transparency on specific service scope.

Frequently Asked Questions

What is this federal contract paying for?

General Services Administration awarded $19.3 million to PERATON ENTERPRISE SOLUTIONS LLC. AWARD TRANSFER FROM R6 TO R9 ORIGINAL TASK ORDER K04BN001S0O IS TRANSITIONING FROM GSA REGION 6 TO GSA REGION 9 FOR THE PURPOSES OF TASK ORDER ADMINISTRATION. WORLDWIDE USER SUPPORT/HELP DESK AND TECHNICAL SITE SUPPORT

Who is the contractor on this award?

The obligated recipient is PERATON ENTERPRISE SOLUTIONS LLC.

Which agency awarded this contract?

Awarding agency: General Services Administration (Federal Acquisition Service).

What is the total obligated amount?

The obligated amount is $19.3 million.

What is the period of performance?

Start: 2008-07-01. End: 2009-11-30.

What was the specific scope of 'worldwide user support/help desk and technical site support' covered under this contract?

The provided data does not detail the specific scope of services. 'Worldwide user support/help desk' typically includes incident resolution, service request fulfillment, and user guidance for IT-related issues across various platforms and applications. 'Technical site support' generally involves on-site assistance for hardware, software, and network issues at designated federal facilities. The exact number of users supported, the types of systems managed, and the geographic locations covered would define the full scope. Without this granular detail, it's challenging to fully assess the contract's value and performance.

How did Peraton Enterprise Solutions LLC's pricing compare to other bidders for this delivery order?

The data indicates that this was a 'Competitive Delivery Order' with 3 bidders. While the award amount is $19.3 million, the specific pricing proposals of each bidder are not publicly available in this dataset. To assess Peraton's pricing competitiveness, one would need to compare their proposed rates and total price against the other two bidders' submissions and potentially against historical pricing for similar services. The firm-fixed-price nature suggests that the government aimed to secure a set price, but the relative competitiveness of that price among the bidders is not explicitly stated.

What were the key performance indicators (KPIs) and service level agreements (SLAs) for this contract, and did Peraton meet them?

The provided data does not include information on the specific Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) established for this contract. These metrics are crucial for evaluating the contractor's performance in delivering help desk and technical support. Typically, SLAs might include response times for incidents, resolution times, user satisfaction ratings, and system uptime. Without access to the contract's performance clauses and subsequent performance reports, it is impossible to determine if Peraton Enterprise Solutions LLC met its contractual obligations effectively.

What is the historical spending pattern for similar IT support services by the General Services Administration?

The provided data focuses on a single contract award from 2008-2009. To understand historical spending patterns for similar IT support services by GSA, one would need to analyze spending data over multiple years and across various contract vehicles, such as IT Schedule 70. This would involve looking at the total dollar volume awarded for help desk, technical support, and related IT services, identifying trends in contract types (e.g., competitive vs. sole-source), average award values, and the primary contractors receiving these awards. Such an analysis would reveal whether spending has increased or decreased and how GSA's procurement strategies have evolved.

What is the significance of the task order transitioning from GSA Region 6 to Region 9?

The transition of task order administration from GSA Region 6 to Region 9 signifies a change in the administrative office responsible for managing the contract. This could be due to various internal GSA reorganizations, shifts in regional responsibilities, or a strategic decision to consolidate contract administration. For the contractor, it might mean interacting with a different GSA contracting officer or administrative team. For the services provided, the transition itself should ideally have minimal impact, as the scope of work and the end-users remain the same. However, such transitions can sometimes introduce minor administrative delays or require updated points of contact.

Competition & Pricing

Extent Competed: COMPETITIVE DELIVERY ORDER

Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE

Solicitation ID: 9T8SDWIS12R6

Offers Received: 3

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Parent Company: HP, Inc. (UEI: 009122532)

Address: 13600 EDS DR, HERNDON, VA, 20171

Business Categories: Category Business, Not Designated a Small Business

Financial Breakdown

Contract Ceiling: $19,964,160

Exercised Options: $19,347,777

Current Obligation: $19,347,777

Contract Characteristics

Commercial Item: COMMERCIAL ITEM PROCEDURES NOT USED

Parent Contract

Parent Award PIID: GS35F0323J

IDV Type: FSS

Timeline