DHS awards $35.9M for TSA IT O&M to Infozen, LLC under full and open competition

Contract Overview

Contract Amount: $35,914,066 ($35.9M)

Contractor: Infozen, LLC

Awarding Agency: Department of Homeland Security

Start Date: 2019-10-16

End Date: 2020-11-26

Contract Duration: 407 days

Daily Burn Rate: $88.2K/day

Competition Type: FULL AND OPEN COMPETITION

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: THE PURPOSE OF TASK ORDER 13 AGAINST IDIQ HSTS02-15-D-OIA049 IS FOR OPERATIONS AND MAINTENANCE(O&M) IN SUPPORT OF TSA TIM AND TSD OPERATION SYSTEMS.

Place of Performance

Location: ANNAPOLIS JUNCTION, ANNE ARUNDEL County, MARYLAND, 20701

State: Maryland Government Spending

Plain-Language Summary

Department of Homeland Security obligated $35.9 million to INFOZEN, LLC for work described as: THE PURPOSE OF TASK ORDER 13 AGAINST IDIQ HSTS02-15-D-OIA049 IS FOR OPERATIONS AND MAINTENANCE(O&M) IN SUPPORT OF TSA TIM AND TSD OPERATION SYSTEMS. Key points: 1. The contract supports critical TSA IT operations and maintenance. 2. Infozen, LLC, a small business, secured this award. 3. The contract was awarded under full and open competition, suggesting a competitive bidding process. 4. The firm-fixed-price contract type aims to control costs for the government.

Value Assessment

Rating: good

The award amount of $35.9M for a 13-month period appears reasonable for IT operations and maintenance services. Benchmarking against similar contracts for computer facilities management services would provide a more precise assessment.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded through full and open competition, indicating that multiple vendors had the opportunity to bid. This method generally promotes competitive pricing and ensures the government receives the best value.

Taxpayer Impact: The competitive nature of the award is expected to yield a fair price, maximizing taxpayer value for essential IT support services.

Public Impact

Ensures continued operation of TSA's critical IT systems, impacting air travel security. Supports the daily functions of the Transportation Security Administration. The award to a small business may align with federal small business contracting goals.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Contract duration is relatively short (13 months), potentially leading to frequent re-competition and associated transition costs.
Lack of detailed performance metrics in the provided data makes it difficult to assess service quality.

Positive Signals

Awarded under full and open competition, suggesting a competitive process.
Firm-fixed-price contract type helps manage cost certainty.
Supports critical national security functions within TSA.

Sector Analysis

This contract falls under Computer Facilities Management Services, a common IT service category. Spending in this sector is substantial across federal agencies, with benchmarks varying based on service scope and duration.

Small Business Impact

Infozen, LLC is identified as a small business. The award contributes to federal small business contracting goals, though the specific percentage of the award allocated to small business prime contractors is not detailed.

Oversight & Accountability

The award was made under an IDIQ contract, suggesting a pre-competed framework. Oversight would focus on task order execution, performance, and adherence to the contract terms by the Department of Homeland Security.

Related Government Programs

Computer Facilities Management Services
Department of Homeland Security Contracting
Transportation Security Administration Programs

Risk Flags

Potential for vendor lock-in if performance is consistently good.
Reliance on a single vendor for critical IT infrastructure.
Scope creep risk if requirements are not tightly managed.
Cybersecurity risks inherent in managing sensitive government IT systems.

Frequently Asked Questions

What is this federal contract paying for?

Department of Homeland Security awarded $35.9 million to INFOZEN, LLC. THE PURPOSE OF TASK ORDER 13 AGAINST IDIQ HSTS02-15-D-OIA049 IS FOR OPERATIONS AND MAINTENANCE(O&M) IN SUPPORT OF TSA TIM AND TSD OPERATION SYSTEMS.

Who is the contractor on this award?

The obligated recipient is INFOZEN, LLC.

Which agency awarded this contract?

Awarding agency: Department of Homeland Security (Transportation Security Administration).

What is the total obligated amount?

The obligated amount is $35.9 million.

What is the period of performance?

Start: 2019-10-16. End: 2020-11-26.

What is the specific scope of 'operations and maintenance' for TSA TIM and TSD systems, and how does it compare to industry standards for similar systems?

The provided data lacks specifics on the scope of O&M for TSA TIM and TSD systems. A comprehensive assessment would require details on system criticality, maintenance schedules, required uptime, and support levels. Comparing these to industry standards for similar government or private sector systems would reveal if the $35.9M award represents efficient resource allocation or potential over/under-spending for the defined services.

What are the key performance indicators (KPIs) for this task order, and how has Infozen, LLC performed against them to mitigate risks associated with system downtime or security vulnerabilities?

The provided data does not include specific KPIs for this task order, making a direct assessment of Infozen, LLC's performance and associated risks challenging. Effective oversight would involve tracking metrics such as system availability, response times for incidents, patch management success rates, and security compliance. Without these, it's difficult to gauge the actual risk mitigation effectiveness and ensure the government is receiving the expected level of service.

How does the cost per unit or per system supported compare to similar IT O&M contracts within DHS or other federal agencies to ensure cost-effectiveness?

A precise per-unit cost comparison is not feasible with the current data. The total award is $35.9M over 13 months. To assess cost-effectiveness, we would need to know the number and type of systems supported, user base size, or specific service metrics (e.g., cost per server maintained, cost per help desk ticket). Benchmarking against similar contracts for Computer Facilities Management Services (NAICS 541513) would be necessary to determine if this pricing is competitive.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Facilities Management Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Parent Company: Mantech International Corporation (UEI: 053518312)

Address: 6700 ROCKLEDGE DR STE 300, BETHESDA, MD, 20817

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Not Designated a Small Business, Special Designations, Subchapter S Corporation, Indian (Subcontinent) American Owned Business, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $36,548,999

Exercised Options: $35,914,066

Current Obligation: $35,914,066

Contract Characteristics

Commercial Item: COMMERCIAL ITEM PROCEDURES NOT USED

Cost or Pricing Data: YES

Parent Contract

Parent Award PIID: HSTS0215DOIA049

IDV Type: IDC

Timeline