HUD Phase II Contact Center Awarded to Leidos for $136.5M, Spanning 6 Years
Contract Overview
Contract Amount: $136,490,115 ($136.5M)
Contractor: Leidos, Inc.
Awarding Agency: General Services Administration
Start Date: 2020-10-09
End Date: 2026-04-08
Contract Duration: 2,007 days
Daily Burn Rate: $68.0K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 7
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: HUD PHASE II CONTACT CENTER
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20006
Plain-Language Summary
General Services Administration obligated $136.5 million to LEIDOS, INC. for work described as: HUD PHASE II CONTACT CENTER Key points: 1. Significant contract value of $136.5 million for contact center services. 2. Leidos, Inc. is the sole awardee, raising questions about competition. 3. Potential risk associated with a long contract duration (6 years). 4. Services fall under 'Other Computer Related Services' (NAICS 541519).
Value Assessment
Rating: fair
The contract value of $136.5 million over six years suggests a substantial investment. Benchmarking against similar large-scale contact center contracts would be necessary to assess if this pricing is competitive, especially given the firm-fixed-price structure.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating a broad solicitation. However, the award itself is a delivery order, and the specific pricing discovery for this order needs further examination to ensure optimal price discovery.
Taxpayer Impact: Taxpayer funds are being utilized for this significant contract. The firm-fixed-price structure aims to control costs, but the overall value necessitates scrutiny to ensure efficient use of public money.
Public Impact
Impacts citizens needing HUD services through the contact center. Ensures continuity of essential government support functions. Potential for job creation or shifts within the IT services sector.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific small business participation noted.
- Long contract duration could lead to vendor lock-in.
- Limited transparency on specific performance metrics and KPIs.
Positive Signals
- Awarded under full and open competition.
- Firm-fixed-price contract type provides cost certainty.
- Long-term nature allows for stable service provision.
Sector Analysis
This contract falls within the IT services sector, specifically 'Other Computer Related Services'. The benchmark for similar large-scale contact center operations can vary widely based on scope, technology, and service level agreements, but $136.5M over six years represents a significant investment.
Small Business Impact
The data indicates that small business participation was not a factor in this award (ss: false, sb: false). Further analysis would be needed to determine if opportunities were missed or if the nature of the requirement precluded small business involvement.
Oversight & Accountability
The General Services Administration (GSA) awarded this contract through its Federal Acquisition Service. Oversight would involve monitoring Leidos' performance against contract requirements and ensuring adherence to federal regulations and policies.
Related Government Programs
- Other Computer Related Services
- General Services Administration Contracting
- Federal Acquisition Service Programs
Risk Flags
- Potential for cost overruns if scope creeps.
- Risk of service degradation if performance is not actively managed.
- Limited visibility into specific performance metrics.
- Lack of explicit small business subcontracting goals.
Tags
other-computer-related-services, general-services-administration, dc, delivery-order, 100m-plus
Frequently Asked Questions
What is this federal contract paying for?
General Services Administration awarded $136.5 million to LEIDOS, INC.. HUD PHASE II CONTACT CENTER
Who is the contractor on this award?
The obligated recipient is LEIDOS, INC..
Which agency awarded this contract?
Awarding agency: General Services Administration (Federal Acquisition Service).
What is the total obligated amount?
The obligated amount is $136.5 million.
What is the period of performance?
Start: 2020-10-09. End: 2026-04-08.
What specific performance metrics and service level agreements (SLAs) are in place to ensure the quality and efficiency of the contact center services provided by Leidos?
The provided data does not detail specific performance metrics or SLAs. A thorough review of the contract's statement of work and associated performance standards is crucial. These metrics typically include call answer rates, average handling time, customer satisfaction scores, and resolution rates to ensure effective service delivery and accountability.
Given the $136.5 million value and 6-year duration, what is the estimated cost savings or value proposition compared to alternative service delivery models or previous contracts?
Without comparative data on alternative models or previous contract costs, it's difficult to quantify savings. The firm-fixed-price structure offers budget predictability. However, a detailed cost-benefit analysis, including potential efficiencies gained through Leidos' proposed solutions and economies of scale, would be needed to validate the value proposition.
How will the government ensure continued innovation and adaptation to evolving citizen needs and technological advancements throughout the 6-year contract term?
Mechanisms for ensuring innovation typically include contract clauses that allow for modifications, periodic reviews of technology trends, and incentives for proposing improvements. The government should actively engage with Leidos to explore new technologies and service enhancements, potentially through contract modifications or future re-competitions, to maintain relevance and effectiveness.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 7
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 1750 PRESIDENTS ST FL 5, RESTON, VA, 20190
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $173,013,009
Exercised Options: $144,415,246
Current Obligation: $136,490,115
Actual Outlays: $-40,834
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: GS35F116AA
IDV Type: FSS
Timeline
Start Date: 2020-10-09
Current End Date: 2026-04-08
Potential End Date: 2026-04-08 00:00:00
Last Modified: 2026-03-12
More Contracts from Leidos, Inc.
- Science Operation and Maintenance Support for the United States Antarctic Program — $3.1B (National Science Foundation)
- Provide Funding for Clin 302 for Pre-Flight and In-Flight Services. Contract Number Dtfawa-05-C-00031, Lockheed Martin. POP 01/16/08-03/31/08 — $1.9B (Department of Transportation)
- THE Facilities Development and Operations Contract(fdoc) Specifies Technical, Managerial, and Adminstrative Work Needed to Ensure the Availablitity, Integrity, and Reliability of Missionoperations Facilites Supporting National Aeronautics and Space Administration (nasa) Human Space Flight (HSF) Programs Requiring Mission Operations Support. the Objective of This Contract IS to Consolidate Efforts Across the Facilities Covered Under Fodoc in Order to Maximize Synergy for Hardware and Software Development, Modification, Sustaining. Maintenance, Reconfiguration, and Operations for the Purpose of Reducing Cost Without Compromising Facility Functionality and Performance. Nasa Will Collaborate With the Contractor on Developing Procedural and Technical Innovations That Improve Quality, Ensure Customer Satisfaction and Reduce Cost. Mission Operations Facilities Currently Support the Space Shuttle Programand the International Space Station Progra, Including International Partner and Commmercial Visiting Vehicles. Mission Operations Facilities Supporting the Cnstellation Program(cxp) ARE Continuously Under Development in Concert With CXP Formulation and Implementation. Fdoc Applies to the Facilities of These Three Programs, and ANY Other HSF Program Requiring Mission Operations Facility Support. in Addition, Future Mission Operations Facilities and Capabilities ARE Within the Technical Scope of This SOW, and Fdoc Worlk Associated With These Facilities Will BE Enabled Through Idiq — $1.3B (National Aeronautics and Space Administration)
- National Airspace System (NAS) Implementation Support Contract (nisc). Provides Engineering and Technical Support Services to FAA Organizations Responsible for NAS Transformation, Integration and Implementation in the Areas of Implementation and Integration Planning, Transition Planning, Engineering Support, Environmental Support, Automation Support and Other Engineering and Technical Disciplines AS Required. TAS::69 8107::TAS — $1.1B (Department of Transportation)
- Itssc Task Order for Systems — $1.1B (Social Security Administration)
Other General Services Administration Contracts
- Software Life Cycle Development — $1.4B (Science Applications International Corporation)
- Task Order (TO) 47qfca21f0018 IS Hereby Awarded to Booz Allen Hamilton, Inc. (BAH) to Provide Enterprise Level Data to the Ousd(c), and ITS Strategic Partners (I.E., DOD Fourth Estate, DOD Departments, and IC Community) — $1.4B (Booz Allen Hamilton Inc)
- Federal Contract — $1.2B (Booz Allen Hamilton Inc)
- THE Scope of the to IS to Provide Enterprise IT Services for the Usace — $1.1B (Science Applications International Corporation)
- Task Order Award — $1.1B (Booz Allen Hamilton Inc)