GSA Awards $2.8M for Call Center Operations Support in Pacific Northwest

Contract Overview

Contract Amount: $279,901 ($279.9K)

Contractor: Mckinstry Essention, LLC

Awarding Agency: General Services Administration

Start Date: 2026-04-01

End Date: 2027-03-31

Contract Duration: 364 days

Daily Burn Rate: $769/day

Competition Type: NOT COMPETED

Number of Offers Received: 1

Pricing Type: FIRM FIXED PRICE

Sector: Other

Official Description: CALL CENTER & FACILITY OPERATIONS SUPPORT SERVICES AT MULTIPLE FEDERAL PROPERTIES ACROSS ALASKA, IDAHO, OREGON & WASHINGTON.

Place of Performance

Location: SEATTLE, KING County, WASHINGTON, 98134

State: Washington Government Spending

Plain-Language Summary

General Services Administration obligated $279,901.08 to MCKINSTRY ESSENTION, LLC for work described as: CALL CENTER & FACILITY OPERATIONS SUPPORT SERVICES AT MULTIPLE FEDERAL PROPERTIES ACROSS ALASKA, IDAHO, OREGON & WASHINGTON. Key points: 1. Contract awarded to McKinstry Essention, LLC for facility operations support. 2. Services cover multiple federal properties across Alaska, Idaho, Oregon, and Washington. 3. The contract is a firm-fixed-price definitive contract with a 364-day duration. 4. No small business participation was noted in the award.

Value Assessment

Rating: fair

The contract value of $2.8M for a one-year period appears reasonable for comprehensive call center and facility operations support across multiple states. Benchmarking against similar multi-state facility management contracts would provide a clearer picture of value.

Cost Per Unit: N/A

Competition Analysis

Competition Level: limited

The contract was not competed, indicating a limited competition approach. This method may limit price discovery and potentially lead to higher costs compared to a fully competitive process.

Taxpayer Impact: The lack of competition raises concerns about optimal taxpayer value. A more competitive process could have potentially secured lower pricing for these essential services.

Public Impact

Ensures continuity of essential call center and facility operations for federal agencies in the region. Supports federal property management and service delivery across a wide geographic area. Potential for increased costs due to non-competitive award impacting taxpayer funds.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Limited competition raises cost concerns.
No small business participation noted.

Positive Signals

Ensures essential service continuity.
Supports federal operations in a large geographic area.

Sector Analysis

This contract falls under Other Management Consulting Services, supporting facility operations. Benchmarks for such services can vary widely based on scope and location, but a $2.8M award for a year of comprehensive support is significant.

Small Business Impact

The award to McKinstry Essention, LLC did not include any small business set-asides or participation. This suggests that opportunities for small businesses in this specific contract were not pursued.

Oversight & Accountability

The General Services Administration's Public Buildings Service awarded this contract. Oversight will be crucial to ensure service delivery meets federal standards and that the pricing remains justified despite the limited competition.

Related Government Programs

Other Management Consulting Services
General Services Administration Contracting
Public Buildings Service Programs

Risk Flags

Limited competition
No small business participation
Potential for overpricing
Lack of transparency on justification for limited competition

Frequently Asked Questions

What is this federal contract paying for?

General Services Administration awarded $279,901.08 to MCKINSTRY ESSENTION, LLC. CALL CENTER & FACILITY OPERATIONS SUPPORT SERVICES AT MULTIPLE FEDERAL PROPERTIES ACROSS ALASKA, IDAHO, OREGON & WASHINGTON.

Who is the contractor on this award?

The obligated recipient is MCKINSTRY ESSENTION, LLC.

Which agency awarded this contract?

Awarding agency: General Services Administration (Public Buildings Service).

What is the total obligated amount?

The obligated amount is $279,901.08.

What is the period of performance?

Start: 2026-04-01. End: 2027-03-31.

What was the justification for limiting competition on this significant contract?

The justification for limiting competition is not provided in the data. Typically, limited competition is used when only one source can meet the requirement, or in cases of urgent need. Understanding the specific rationale is key to assessing if taxpayer funds were used efficiently and if alternative solutions were explored.

How does the $2.8M price compare to similar services in the region?

Without specific benchmarks for call center and facility operations support in Alaska, Idaho, Oregon, and Washington, a direct comparison is difficult. However, for a one-year contract covering multiple federal properties, the value appears substantial. Further analysis against industry standards and regional pricing would be needed to confirm cost-effectiveness.

What are the potential risks associated with a non-competed contract of this size?

The primary risk of a non-competed contract is the potential for inflated pricing due to a lack of market pressure. There's also a risk of reduced innovation and service quality if the contractor faces no competitive threat. Ensuring robust performance monitoring and clear contract terms is vital to mitigate these risks.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Other Management Consulting Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES

Competition & Pricing

Extent Competed: NOT COMPETED

Solicitation Procedures: ONLY ONE SOURCE

Solicitation ID: 47PG5126R0002

Offers Received: 1

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 5005 3RD AVE S, SEATTLE, WA, 98134

Business Categories: Category Business, Limited Liability Corporation, Not Designated a Small Business, Partnership or Limited Liability Partnership, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $279,901

Exercised Options: $279,901

Current Obligation: $279,901

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Cost or Pricing Data: NO

Timeline