IRS awards $2.27M contract for Taxpayer Experience Engineering Support Services to Trustsworks, Inc
Contract Overview
Contract Amount: $2,266,666 ($2.3M)
Contractor: Trussworks, Inc.
Awarding Agency: Department of the Treasury
Start Date: 2025-12-12
End Date: 2026-06-11
Contract Duration: 181 days
Daily Burn Rate: $12.5K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: INTERNAL REVENUE SERVICE HAS A NEED FOR TAXPAYER EXPERIENCE ENGINEERING SUPPORT SERVICES.
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20224
Plain-Language Summary
Department of the Treasury obligated $2.3 million to TRUSSWORKS, INC. for work described as: INTERNAL REVENUE SERVICE HAS A NEED FOR TAXPAYER EXPERIENCE ENGINEERING SUPPORT SERVICES. Key points: 1. Contract awarded for essential taxpayer experience engineering support. 2. Trustsworks, Inc. is the sole awardee. 3. The contract duration is 181 days. 4. This is a delivery order under an existing contract. 5. The contract is firm-fixed-price.
Value Assessment
Rating: good
The contract value of $2.27M for 181 days of service appears reasonable for specialized engineering support. Benchmarking against similar IT services contracts for custom programming would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating a competitive bidding process. This method generally promotes price discovery and ensures fair market value.
Taxpayer Impact: Taxpayer funds are being used for a service aimed at improving the taxpayer experience, which could lead to increased efficiency and satisfaction.
Public Impact
Improved taxpayer experience through engineering support. Potential for more efficient IRS operations. Focus on digital services and user interface design.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited contract duration may require follow-on actions.
- Dependence on a single vendor for critical support.
Positive Signals
- Awarded under full and open competition.
- Firm-fixed-price contract provides cost certainty.
- Focus on enhancing taxpayer services.
Sector Analysis
The IT services sector, particularly custom computer programming, is crucial for government agencies like the IRS to modernize operations and improve citizen interaction. Spending in this area is often driven by the need for digital transformation and enhanced cybersecurity.
Small Business Impact
The data does not indicate whether small businesses were involved in the competition or subcontracting for this award. Further analysis would be needed to determine small business participation.
Oversight & Accountability
As a delivery order under an existing contract, oversight may be integrated into the parent contract's management. The IRS should ensure robust oversight of performance and deliverables.
Related Government Programs
- Custom Computer Programming Services
- Department of the Treasury Contracting
- Internal Revenue Service Programs
Risk Flags
- Limited contract duration.
- Potential for vendor lock-in.
- Reliance on specialized engineering expertise.
- Need for clear performance metrics.
Tags
custom-computer-programming-services, department-of-the-treasury, dc, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of the Treasury awarded $2.3 million to TRUSSWORKS, INC.. INTERNAL REVENUE SERVICE HAS A NEED FOR TAXPAYER EXPERIENCE ENGINEERING SUPPORT SERVICES.
Who is the contractor on this award?
The obligated recipient is TRUSSWORKS, INC..
Which agency awarded this contract?
Awarding agency: Department of the Treasury (Internal Revenue Service).
What is the total obligated amount?
The obligated amount is $2.3 million.
What is the period of performance?
Start: 2025-12-12. End: 2026-06-11.
What specific taxpayer experience improvements are expected from this contract?
This contract is expected to yield improvements in taxpayer experience through specialized engineering support. This could encompass areas like user interface design for online portals, streamlining digital service delivery, and enhancing the overall usability of IRS digital tools. The goal is to make interactions with the IRS more intuitive and efficient for taxpayers.
What are the primary risks associated with this contract?
Key risks include the limited duration of the contract (181 days), which might necessitate follow-on procurements if the need persists. There's also a risk of vendor lock-in if Trustsworks, Inc. becomes indispensable, and potential performance issues if the vendor fails to meet the specific engineering requirements for taxpayer experience enhancement.
How will the effectiveness of this contract be measured?
Effectiveness will likely be measured by the successful implementation of engineering solutions that demonstrably improve taxpayer satisfaction scores, reduce error rates in online interactions, and increase the adoption of digital IRS services. Key performance indicators (KPIs) related to user engagement and task completion rates will be crucial metrics.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Custom Computer Programming Services
Product/Service Code: IT AND TELECOM - END USER
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 2023H2-26-Q-00008
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: Trussworks Inc.
Address: 1 EMBARCADERO CTR STE 1200, SAN FRANCISCO, CA, 94111
Business Categories: 8(a) Program Participant, Black American Owned Business, Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $2,266,666
Exercised Options: $2,266,666
Current Obligation: $2,266,666
Actual Outlays: $728,366
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: GS35F174GA
IDV Type: FSS
Timeline
Start Date: 2025-12-12
Current End Date: 2026-06-11
Potential End Date: 2026-06-11 07:45:52
Last Modified: 2026-03-11
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