State Dept Awards $168M IT End-User Support Contract to General Dynamics
Contract Overview
Contract Amount: $168,314,231 ($168.3M)
Contractor: General Dynamics Information Technology, Inc.
Awarding Agency: Department of State
Start Date: 2021-11-01
End Date: 2025-04-30
Contract Duration: 1,276 days
Daily Burn Rate: $131.9K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: AWARD OF INTERIM/BRIDGE INFORMATION TECHNOLOGY END-USER SUPPORT SERVICE (ITESS) CONTRACT.
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20006
Plain-Language Summary
Department of State obligated $168.3 million to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for work described as: AWARD OF INTERIM/BRIDGE INFORMATION TECHNOLOGY END-USER SUPPORT SERVICE (ITESS) CONTRACT. Key points: 1. Contract awarded to General Dynamics Information Technology, Inc. for IT end-user support. 2. The contract has a duration of 1276 days, ending April 30, 2025. 3. Awarded under full and open competition, suggesting a competitive bidding process. 4. The contract type is Firm Fixed Price, providing cost certainty. 5. This award falls under Computer Systems Design Services (NAICS 541512).
Value Assessment
Rating: good
The award amount of $168.3M for IT end-user support over approximately 3.5 years appears reasonable given the scope. Benchmarking against similar large-scale IT support contracts would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating that multiple vendors had the opportunity to bid. This method generally promotes competitive pricing and ensures the government receives the best value.
Taxpayer Impact: Full and open competition is expected to yield a fair price, maximizing taxpayer value by leveraging market forces.
Public Impact
Ensures continued IT support for Department of State personnel, critical for operations. Supports federal employees' access to essential technology and services. General Dynamics' role in providing these services impacts agency efficiency. The duration of the contract suggests a long-term need for these services.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for scope creep in IT end-user support over the contract duration.
- Reliance on a single vendor for critical IT infrastructure support.
Positive Signals
- Awarded through full and open competition.
- Firm Fixed Price contract type provides cost predictability.
- Long contract duration allows for stable service delivery.
Sector Analysis
This contract falls within the Information Technology sector, specifically Computer Systems Design Services. Spending in this area is substantial across federal agencies, supporting essential digital infrastructure and operations.
Small Business Impact
The contract was awarded under full and open competition and does not indicate any specific set-asides for small businesses. General Dynamics Information Technology, Inc. is a large business, suggesting limited direct opportunities for small businesses as prime contractors on this specific award.
Oversight & Accountability
The award was made by the Department of State, indicating internal oversight. The firm fixed price structure and competitive award process provide a degree of accountability. Further oversight would involve performance monitoring and contract management.
Related Government Programs
- Computer Systems Design Services
- Department of State Contracting
- Department of State Programs
Risk Flags
- Potential for vendor lock-in.
- Risk of service degradation over the contract term.
- Dependency on a single large contractor for critical IT functions.
- Cybersecurity risks associated with end-user support.
Tags
computer-systems-design-services, department-of-state, dc, delivery-order, 100m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of State awarded $168.3 million to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.. AWARD OF INTERIM/BRIDGE INFORMATION TECHNOLOGY END-USER SUPPORT SERVICE (ITESS) CONTRACT.
Who is the contractor on this award?
The obligated recipient is GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC..
Which agency awarded this contract?
Awarding agency: Department of State (Department of State).
What is the total obligated amount?
The obligated amount is $168.3 million.
What is the period of performance?
Start: 2021-11-01. End: 2025-04-30.
What specific IT end-user support services are included in this contract?
The contract details are limited in the provided data, but 'IT End-User Support Services' typically encompass help desk support, hardware and software maintenance, device deployment, and user training. A comprehensive understanding requires reviewing the full contract statement of work.
Are there performance metrics or Service Level Agreements (SLAs) associated with this contract?
While not explicitly stated, large IT support contracts of this nature almost always include detailed performance metrics and SLAs to ensure service quality and accountability. These would be crucial for monitoring General Dynamics' performance and ensuring taxpayer value.
What is the historical performance of General Dynamics Information Technology, Inc. on similar government contracts?
Assessing General Dynamics' past performance on comparable IT support contracts is vital. Positive performance history would indicate a lower risk of delivery issues, while past issues might warrant closer scrutiny of contract execution and oversight.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - COMPUTE
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Parent Company: General Dynamics Corp
Address: 3211 JERMANTOWN RD, FAIRFAX, VA, 22030
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $383,574,802
Exercised Options: $262,107,340
Current Obligation: $168,314,231
Actual Outlays: $81,317,470
Subaward Activity
Number of Subawards: 12
Total Subaward Amount: $45,694,768
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: 47QTCK18D0003
IDV Type: GWAC
Timeline
Start Date: 2021-11-01
Current End Date: 2025-04-30
Potential End Date: 2025-04-30 00:00:00
Last Modified: 2026-02-13
More Contracts from General Dynamics Information Technology, Inc.
- Global Security Engineering&supply Chain Services — $1.5B (Department of State)
- THE Purpose of This Action IS to Establish a NEW Contract With General Dynamics Information Technology for Global Supply Chain Management, Logistics and Technology Development Services to Support the Department of State. the Initial Funding Associated With This Contract IS $22,304,578.00. the Overall Contract Value IS $2,200,000,000.00 — $1.2B (Department of State)
- Cloud Products&tools (CPT) — $902.0M (Department of Health and Human Services)
- Beneficiary Contact Center Operations — $879.1M (Department of Health and Human Services)
- Award of Task Order 47qfca210051-Nawcad Wolf Ship and AIR C5isr Systems Support — $832.3M (General Services Administration)
View all General Dynamics Information Technology, Inc. federal contracts →
Other Department of State Contracts
- Care Logistical Support Services - Clss — $2.3B (Xator LLC)
- Task Order to Provide Project Management Support, Transition Support, Engineering and Design Support, Securing the Infrastructure Support and O&M Support for the Department's IT Consolidation Program — $2.1B (Science Applications International Corporation)
- Global Security Engineering&supply Chain Services — $1.5B (General Dynamics Information Technology, Inc.)
- Slmaqm04c0030 — $1.2B (Dyncorp International LLC)
- THE Purpose of This Action IS to Establish a NEW Contract With General Dynamics Information Technology for Global Supply Chain Management, Logistics and Technology Development Services to Support the Department of State. the Initial Funding Associated With This Contract IS $22,304,578.00. the Overall Contract Value IS $2,200,000,000.00 — $1.2B (General Dynamics Information Technology, Inc.)