DOJ Awards $19.7M ITSS Contract to ITC Federal for End User Services
Contract Overview
Contract Amount: $19,722,498 ($19.7M)
Contractor: ITC Federal, LLC
Awarding Agency: Department of Justice
Start Date: 2024-05-28
End Date: 2026-05-27
Contract Duration: 729 days
Daily Burn Rate: $27.1K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 3
Pricing Type: LABOR HOURS
Sector: IT
Official Description: ITSS EOIR END USER/CUSTOMER SERVICE
Place of Performance
Location: FAIRFAX, FAIRFAX County, VIRGINIA, 22033
State: Virginia Government Spending
Plain-Language Summary
Department of Justice obligated $19.7 million to ITC FEDERAL, LLC for work described as: ITSS EOIR END USER/CUSTOMER SERVICE Key points: 1. Contract value of $19.7 million over two years. 2. Competition method: Full and Open Competition after Exclusion of Sources. 3. Risk: Potential for limited competition due to exclusion of sources. 4. Sector: Information Technology (Computer Systems Design Services).
Value Assessment
Rating: fair
The contract's value of $19.7 million for two years of IT end-user services appears within a reasonable range for similar government contracts. However, without specific performance metrics or detailed service breakdowns, a precise pricing assessment is difficult.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under Full and Open Competition after Exclusion of Sources. This method aims for broad competition while allowing for specific exclusions, which can impact price discovery by potentially narrowing the field of eligible bidders.
Taxpayer Impact: The competitive award process aims to secure fair pricing, but the exclusion of sources warrants scrutiny to ensure optimal taxpayer value.
Public Impact
Ensures continued IT end-user and customer support for the Department of Justice. Supports critical functions within the Offices, Boards, and Divisions. Potential impact on user experience based on service provider performance.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Exclusion of sources in competition
- Labor Hours pricing model can lead to cost overruns if not managed
- Contract duration of two years
Positive Signals
- Full and Open Competition awarded
- Supports essential government IT services
Sector Analysis
This contract falls within the IT sector, specifically Computer Systems Design Services. Spending in this area is substantial across federal agencies, with benchmarks varying based on complexity and scope of services required.
Small Business Impact
The data indicates this contract was not awarded to a small business. Further analysis would be needed to determine if small business participation was sought or achieved through subcontracting.
Oversight & Accountability
The Department of Justice is responsible for oversight. The contract's performance will be monitored through delivery orders and adherence to the specified labor hours and service requirements.
Related Government Programs
- Computer Systems Design Services
- Department of Justice Contracting
- Offices, Boards and Divisions Programs
Risk Flags
- Potential for limited competition due to source exclusion.
- Labor Hours pricing model requires diligent monitoring to control costs.
- Lack of specific performance metrics in the award data.
- No indication of small business subcontracting opportunities.
Tags
computer-systems-design-services, department-of-justice, va, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Justice awarded $19.7 million to ITC FEDERAL, LLC. ITSS EOIR END USER/CUSTOMER SERVICE
Who is the contractor on this award?
The obligated recipient is ITC FEDERAL, LLC.
Which agency awarded this contract?
Awarding agency: Department of Justice (Offices, Boards and Divisions).
What is the total obligated amount?
The obligated amount is $19.7 million.
What is the period of performance?
Start: 2024-05-28. End: 2026-05-27.
What is the estimated cost per labor hour, and how does it compare to industry benchmarks for similar IT end-user support services?
The provided data does not specify the cost per labor hour. To assess value, this information is crucial. Benchmarking against government-wide contracts (GWACs) or industry surveys for IT support services would reveal if the negotiated rates are competitive and reflect fair market value for the expertise and services rendered.
What specific criteria led to the exclusion of certain sources in the 'Full and Open Competition after Exclusion of Sources' award method?
The rationale for excluding specific sources is not detailed in the provided data. Understanding these criteria is vital for assessing potential risks to competition and ensuring that the exclusion was justified based on technical requirements, past performance, or other objective factors, rather than limiting fair market access.
How will the effectiveness of the end-user and customer service be measured and ensured throughout the contract's duration?
Effectiveness will likely be measured through key performance indicators (KPIs) tied to service level agreements (SLAs) within the delivery orders. These could include response times, resolution rates, and user satisfaction surveys. Robust oversight by the Department of Justice is essential to monitor these metrics and ensure consistent service quality.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - DELIVERY
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 15JPSS24Q00000018
Offers Received: 3
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Address: 4713A EISENHOWER AVE, ALEXANDRIA, VA, 22304
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $110,582,287
Exercised Options: $19,972,498
Current Obligation: $19,722,498
Actual Outlays: $13,244,099
Contract Characteristics
Commercial Item: PRODUCTS OR SERVICES PURSUANT TO FAR 12.102(F)
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: 15JPSS18DPZM00007
IDV Type: IDC
Timeline
Start Date: 2024-05-28
Current End Date: 2026-05-27
Potential End Date: 2034-05-27 00:00:00
Last Modified: 2025-06-18
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