DHS Awards $105M for USCIS Service Center Operations Support to ITC Federal
Contract Overview
Contract Amount: $104,835,536 ($104.8M)
Contractor: ITC Federal, LLC
Awarding Agency: Department of Homeland Security
Start Date: 2019-09-30
End Date: 2023-01-31
Contract Duration: 1,219 days
Daily Burn Rate: $86.0K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 3
Pricing Type: LABOR HOURS
Sector: Other
Official Description: SERVICE CENTER OPERATIONS SUPPORT SERVICES
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20529
Plain-Language Summary
Department of Homeland Security obligated $104.8 million to ITC FEDERAL, LLC for work described as: SERVICE CENTER OPERATIONS SUPPORT SERVICES Key points: 1. Significant contract value of $104.8M over nearly 3.5 years. 2. ITC Federal, LLC is the sole awardee. 3. Full and open competition after exclusion of sources indicates a specific justification for limited competition. 4. The contract supports USCIS administrative services, crucial for immigration processing.
Value Assessment
Rating: good
The contract's value of $104.8M for labor hours over 1219 days suggests a substantial investment. Benchmarking against similar administrative support contracts would be necessary for a precise pricing assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
The 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES' indicates a competitive process but with specific limitations. This method aims for best value while addressing unique requirements, potentially impacting price discovery compared to unrestricted full and open competition.
Taxpayer Impact: Taxpayer funds are utilized for essential government operations, with the competition method aiming for efficiency and value.
Public Impact
Impacts the efficiency of U.S. Citizenship and Immigration Services operations. Supports the processing of immigration applications and services. Ensures continuity of critical administrative functions within DHS.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited competition raises questions about potential price optimization.
- Contract duration is substantial, requiring ongoing performance monitoring.
Positive Signals
- Supports a critical government function.
- Utilizes a competitive process, albeit with exclusions.
Sector Analysis
This contract falls under administrative and support services, a common area for federal spending. Benchmarks for similar 'Office Administrative Services' contracts would provide context for the $104.8M award.
Small Business Impact
The contract does not indicate specific set-asides for small businesses, suggesting the primary awardee is likely a larger entity. Further analysis would be needed to determine if subcontracting opportunities exist for small businesses.
Oversight & Accountability
Oversight by the Department of Homeland Security and U.S. Citizenship and Immigration Services is crucial to ensure performance standards are met and taxpayer funds are used effectively.
Related Government Programs
- Office Administrative Services
- Department of Homeland Security Contracting
- U.S. Citizenship and Immigration Services Programs
Risk Flags
- Limited competition may reduce price competitiveness.
- Long contract duration requires sustained oversight.
- Labor hour contract type can be susceptible to cost overruns if not managed tightly.
- Lack of explicit small business participation noted.
Tags
office-administrative-services, department-of-homeland-security, dc, delivery-order, 100m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $104.8 million to ITC FEDERAL, LLC. SERVICE CENTER OPERATIONS SUPPORT SERVICES
Who is the contractor on this award?
The obligated recipient is ITC FEDERAL, LLC.
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (U.S. Citizenship and Immigration Services).
What is the total obligated amount?
The obligated amount is $104.8 million.
What is the period of performance?
Start: 2019-09-30. End: 2023-01-31.
What specific factors led to the exclusion of sources in this 'full and open competition after exclusion of sources' award?
The exclusion of sources typically occurs when specific technical capabilities, past performance, or unique requirements necessitate a narrowed field of potential offerors. Understanding these specific criteria is key to assessing if the competition truly achieved the best possible value for the government and taxpayers, or if it inadvertently limited the pool of qualified vendors.
How does the labor hour pricing structure compare to industry benchmarks for similar administrative support services?
Analyzing the labor hour rates against established benchmarks for administrative support services is essential. Variations could indicate either highly competitive pricing or potential overpayment. Without specific rate data, it's difficult to definitively assess value, but the overall contract value suggests a significant volume of work requiring diligent rate scrutiny.
What performance metrics are in place to ensure the effectiveness of these service center operations support services?
Effective oversight requires clearly defined performance metrics and service level agreements (SLAs). These should cover aspects like response times, accuracy, and overall support quality. Regular performance reviews and feedback mechanisms are crucial to ensure the contractor is meeting USCIS's needs and that the services are contributing to the efficient processing of immigration-related matters.
Industry Classification
NAICS: Administrative and Support and Waste Management and Remediation Services › Office Administrative Services › Office Administrative Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 70SBUR19R00000002
Offers Received: 3
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Address: 4713A EISENHOWER AVE, ALEXANDRIA, VA, 22304
Business Categories: Category Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $119,407,397
Exercised Options: $104,835,536
Current Obligation: $104,835,536
Actual Outlays: $19,238,921
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: HSHQDC16DP2017
IDV Type: IDC
Timeline
Start Date: 2019-09-30
Current End Date: 2023-01-31
Potential End Date: 2023-01-31 00:00:00
Last Modified: 2023-09-21
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