DOI Expands ServiceNow Instance for $3.14M, Countertrade Products Inc. Awarded Contract
Contract Overview
Contract Amount: $3,139,374 ($3.1M)
Contractor: Countertrade Products, Inc.
Awarding Agency: Department of the Interior
Start Date: 2025-10-28
End Date: 2026-10-29
Contract Duration: 366 days
Daily Burn Rate: $8.6K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 4
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: DOI OHC IS SEEKING TO EXPAND THE EXISTING SERVICENOW INSTANCE OPERATED BY THE BUREAU OF SAFETY ENVIRONMENTAL ENFORCEMENT (BSEE) AND TO MAINTAIN THE FISH AND WILDLIFE SERVICE (FWS) SERVICENOW INSTANCE FOR THE MANAGEMENT OF HUMAN RESOURCE (HR) SERVICE
Place of Performance
Location: ARVADA, JEFFERSON County, COLORADO, 80003
State: Colorado Government Spending
Plain-Language Summary
Department of the Interior obligated $3.1 million to COUNTERTRADE PRODUCTS, INC. for work described as: DOI OHC IS SEEKING TO EXPAND THE EXISTING SERVICENOW INSTANCE OPERATED BY THE BUREAU OF SAFETY ENVIRONMENTAL ENFORCEMENT (BSEE) AND TO MAINTAIN THE FISH AND WILDLIFE SERVICE (FWS) SERVICENOW INSTANCE FOR THE MANAGEMENT OF HUMAN RESOURCE (HR) SERVICE Key points: 1. Contract awarded to Countertrade Products, Inc. for ServiceNow expansion and maintenance. 2. Focus on HR service management for Fish and Wildlife Service. 3. Full and open competition after exclusion of sources indicates a specific procurement strategy. 4. Potential for increased efficiency in HR service delivery across DOI bureaus.
Value Assessment
Rating: fair
The contract value of $3.14M for a 366-day period appears reasonable for expanding and maintaining a ServiceNow instance. Benchmarking against similar IT service contracts would provide a clearer picture of value.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The procurement method 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES' suggests that while competition was sought, certain sources were initially excluded, potentially impacting the breadth of price discovery.
Taxpayer Impact: Taxpayer funds are being used for IT infrastructure upgrades and maintenance, aiming for improved government efficiency.
Public Impact
Improved HR service management for FWS employees. Potential for enhanced data management and reporting within DOI. Increased IT operational costs for the Department of the Interior.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited competition due to source exclusion.
- Potential for vendor lock-in with ServiceNow platform.
- Reliance on a single vendor for critical IT services.
Positive Signals
- Modernization of IT infrastructure.
- Potential for improved service delivery efficiency.
- Standardization of HR service management tools.
Sector Analysis
This contract falls within the 'Other Computer Related Services' sector, specifically IT services. Spending in this area is substantial across federal agencies for software, cloud services, and IT support.
Small Business Impact
The data does not indicate whether small businesses were involved in this procurement, either as prime contractors or subcontractors. Further analysis would be needed to assess small business participation.
Oversight & Accountability
The Department of the Interior is responsible for overseeing this contract. Standard procurement regulations and oversight mechanisms should ensure accountability and proper execution.
Related Government Programs
- Other Computer Related Services
- Department of the Interior Contracting
- Departmental Offices Programs
Risk Flags
- Potential for cost overruns if scope expands beyond initial estimates.
- Risk of service disruption during the transition or expansion phase.
- Dependence on Countertrade Products, Inc. for critical HR IT services.
- Cybersecurity risks associated with expanding a sensitive HR system.
Tags
other-computer-related-services, department-of-the-interior, co, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of the Interior awarded $3.1 million to COUNTERTRADE PRODUCTS, INC.. DOI OHC IS SEEKING TO EXPAND THE EXISTING SERVICENOW INSTANCE OPERATED BY THE BUREAU OF SAFETY ENVIRONMENTAL ENFORCEMENT (BSEE) AND TO MAINTAIN THE FISH AND WILDLIFE SERVICE (FWS) SERVICENOW INSTANCE FOR THE MANAGEMENT OF HUMAN RESOURCE (HR) SERVICE
Who is the contractor on this award?
The obligated recipient is COUNTERTRADE PRODUCTS, INC..
Which agency awarded this contract?
Awarding agency: Department of the Interior (Departmental Offices).
What is the total obligated amount?
The obligated amount is $3.1 million.
What is the period of performance?
Start: 2025-10-28. End: 2026-10-29.
What specific functionalities will the expanded ServiceNow instance provide for HR services?
The expanded ServiceNow instance is intended to enhance the management of Human Resource (HR) services. This likely includes features for employee onboarding, benefits administration, payroll inquiries, and other HR-related functions, aiming to streamline processes and improve employee experience within the Fish and Wildlife Service.
What were the reasons for excluding certain sources in the 'full and open competition after exclusion of sources' method?
The exclusion of sources in this procurement method typically occurs when specific technical requirements, existing infrastructure compatibility, or unique capabilities are necessary, and only a subset of potential offerors can meet them. This ensures the selected vendor can effectively integrate with and expand the existing ServiceNow environment.
How will the success of this ServiceNow expansion be measured in terms of HR service effectiveness?
Success will likely be measured by metrics such as reduced HR ticket resolution times, improved employee satisfaction with HR services, increased HR process automation, and enhanced data accuracy for HR reporting. Performance against these key performance indicators (KPIs) will determine the effectiveness of the expanded instance.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 4
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 7585 W 66TH AVE, ARVADA, CO, 80003
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $6,413,585
Exercised Options: $3,139,374
Current Obligation: $3,139,374
Actual Outlays: $3,139,374
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: NNG15SC65B
IDV Type: GWAC
Timeline
Start Date: 2025-10-28
Current End Date: 2026-10-29
Potential End Date: 2027-10-29 00:00:00
Last Modified: 2026-01-15
More Contracts from Countertrade Products, Inc.
- IT - Servicenow — $182.4M (Department of the Treasury)
- Computer Equipment — $115.0M (Department of Defense)
- Laptops and Other Computer Equipment — $64.2M (Department of Defense)
- Hardware and Peripheral Equipment to Refresh End-User Computer Equipment. This Delivery Order Acquires Laptop Computers, Desktop and Tablet Computers, Thin Client, Monitors, and Various IT Peripheral/Miscellaneous Equipment — $51.1M (Department of Homeland Security)
- Mvsat CCE ARP — $48.3M (Department of Defense)
Other Department of the Interior Contracts
- Department of Health and Human Services, Administration of Children and Families, Office of Refugee Resettlement's Legal Services for Unaccompanied Children — $832.4M (Acacia Center for Justice)
- Military Family Life Counseling Program Igf::ot::igf — $638.8M (MHN Government Services LLC)
- Military Family Life Counseling Program — $637.0M (Magellan Healthcare Inc)
- Grants Program Solutions and Information Technology Support Services — $446.3M (Guidehouse Digital LLC)
- THE Purpose of This Requirement for Grants Program Solutions and IT Support Services IS to Provide Efficient and Effective Grant, Financial, and Contract Management Services, IT Solutions, and Support to the Grantsolutions and ITS Partners — $403.1M (Guidehouse Inc.)