Commerce's USPTO Awards $4.06M Cloud Migration Contract to Systems Integration, Inc
Contract Overview
Contract Amount: $4,059,001 ($4.1M)
Contractor: Systems Integration, Inc.
Awarding Agency: Department of Commerce
Start Date: 2025-02-21
End Date: 2027-02-20
Contract Duration: 729 days
Daily Burn Rate: $5.6K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 2
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: ENTERPRISE CONTACT CENTER (ECC) CLOUD MIGRATION
Place of Performance
Location: CLARKSBURG, MONTGOMERY County, MARYLAND, 20871
State: Maryland Government Spending
Plain-Language Summary
Department of Commerce obligated $4.1 million to SYSTEMS INTEGRATION, INC. for work described as: ENTERPRISE CONTACT CENTER (ECC) CLOUD MIGRATION Key points: 1. The contract focuses on migrating the Enterprise Contact Center (ECC) to the cloud. 2. Systems Integration, Inc. secured the award under a full and open competition. 3. The contract value is $4.06 million with a duration of 729 days. 4. The procurement falls under NAICS code 513210 (Software Publishers).
Value Assessment
Rating: good
The contract is firm-fixed-price, which is generally favorable for cost control. The award amount appears reasonable for an enterprise cloud migration project of this scope and duration, though specific benchmarks for ECC migrations are not readily available.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition after exclusion of sources, indicating a competitive process. This method is expected to yield fair market prices by allowing all eligible vendors to bid.
Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently for essential IT infrastructure modernization.
Public Impact
Modernizing the USPTO's contact center infrastructure is crucial for improving service delivery to patent and trademark applicants. Cloud migration can lead to increased scalability, flexibility, and potentially reduced operational costs for the USPTO. The success of this migration will impact the efficiency and responsiveness of USPTO's public-facing services.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in with cloud services.
- Complexity of migrating legacy contact center systems.
- Ensuring data security and privacy during migration.
Positive Signals
- Competitive award process.
- Firm-fixed-price contract type.
- Focus on modernizing critical IT infrastructure.
Sector Analysis
This contract falls within the Information Technology sector, specifically cloud computing and software services. Spending in this area is significant across government, driven by the need for modernization and efficiency. Benchmarks for similar cloud migration projects vary widely based on complexity and scale.
Small Business Impact
While the contract was awarded through full and open competition, there is no specific indication of small business participation in this particular award. Future solicitations could include set-asides to encourage small business involvement.
Oversight & Accountability
The contract's firm-fixed-price nature and competitive award suggest a degree of oversight. However, ongoing monitoring of performance, security, and adherence to migration timelines will be critical for accountability.
Related Government Programs
- Software Publishers
- Department of Commerce Contracting
- U.S. Patent and Trademark Office Programs
Risk Flags
- Potential for cost overruns if scope creeps.
- Risk of service disruption during migration.
- Dependency on vendor's expertise and performance.
- Cybersecurity threats to sensitive data in the cloud.
Tags
software-publishers, department-of-commerce, md, definitive-contract, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Commerce awarded $4.1 million to SYSTEMS INTEGRATION, INC.. ENTERPRISE CONTACT CENTER (ECC) CLOUD MIGRATION
Who is the contractor on this award?
The obligated recipient is SYSTEMS INTEGRATION, INC..
Which agency awarded this contract?
Awarding agency: Department of Commerce (U.S. Patent and Trademark Office).
What is the total obligated amount?
The obligated amount is $4.1 million.
What is the period of performance?
Start: 2025-02-21. End: 2027-02-20.
What is the estimated cost savings or ROI expected from this cloud migration compared to maintaining the current on-premises infrastructure?
The specific ROI or cost savings projections are not detailed in the provided data. Typically, cloud migrations aim for long-term savings through reduced hardware maintenance, energy consumption, and increased operational efficiency. A thorough analysis would compare the total cost of ownership for both scenarios over a defined period, factoring in migration costs, subscription fees, and potential performance gains.
What are the key performance indicators (KPIs) that will be used to measure the success of the Enterprise Contact Center cloud migration?
Success metrics for cloud migrations often include improved system uptime and availability, reduced call handling times, enhanced customer satisfaction scores, increased scalability to handle peak loads, and faster deployment of new features. Specific KPIs should be clearly defined in the contract's performance work statement to ensure alignment between the vendor's delivery and the USPTO's objectives.
How will the USPTO ensure the security and integrity of sensitive patent and trademark data during and after the cloud migration process?
Data security is paramount. The USPTO will likely implement stringent security protocols, including data encryption (at rest and in transit), access controls, regular security audits, and compliance with relevant federal data protection regulations (e.g., NIST standards). The contract should specify the vendor's security responsibilities and the USPTO's oversight mechanisms for data protection throughout the migration and ongoing operations.
Industry Classification
NAICS: Information › Software Publishers › Software Publishers
Product/Service Code: IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE
Solicitation ID: 1333BJ25R00280008
Offers Received: 2
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 8201 CORPORATE DR, HYATTSVILLE, MD, 20785
Business Categories: Category Business, Corporate Entity Not Tax Exempt, DoT Certified Disadvantaged Business Enterprise, Minority Owned Business, Small Business, Special Designations, Subchapter S Corporation, Indian (Subcontinent) American Owned Business, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $11,215,423
Exercised Options: $4,059,001
Current Obligation: $4,059,001
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Timeline
Start Date: 2025-02-21
Current End Date: 2027-02-20
Potential End Date: 2030-02-20 00:00:00
Last Modified: 2026-02-19
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