Commerce Awards $3.1M Firm Fixed Price Contract for Help Desk Support to ITEGRITY INC

Contract Overview

Contract Amount: $3,079,978 ($3.1M)

Contractor: Itegrity Inc

Awarding Agency: Department of Commerce

Start Date: 2021-10-01

End Date: 2026-04-02

Contract Duration: 1,644 days

Daily Burn Rate: $1.9K/day

Competition Type: NOT AVAILABLE FOR COMPETITION

Number of Offers Received: 1

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: HELP DESK SUPPORT

Place of Performance

Location: SILVER SPRING, MONTGOMERY County, MARYLAND, 20910

State: Maryland Government Spending

Plain-Language Summary

Department of Commerce obligated $3.1 million to ITEGRITY INC for work described as: HELP DESK SUPPORT Key points: 1. Contract awarded to ITEGRITY INC for $3.1M. 2. Service category is Other Computer Related Services (NAICS 541519). 3. Contract duration is 1644 days. 4. Awarded as a definitive contract with a firm fixed price. 5. No indication of small business set-aside.

Value Assessment

Rating: fair

The contract value of $3.1M over approximately 4.5 years suggests a moderate annual spend. Without specific performance metrics or comparable contract data, assessing value for money is challenging. The firm fixed price structure provides cost certainty but may limit flexibility.

Cost Per Unit: N/A

Competition Analysis

Competition Level: limited

The contract was not available for competition, indicating a limited source selection. This approach may reduce price discovery and potentially lead to higher costs compared to a competitive bidding process. The rationale for limited competition is not provided.

Taxpayer Impact: The lack of competition could result in taxpayers paying more than necessary for these services. Further justification for the limited competition is needed to ensure optimal use of funds.

Public Impact

Essential IT support services for NOAA operations. Potential for increased costs due to limited competition. Impact on NOAA's ability to access timely and effective IT assistance. Ensuring continued operational efficiency through reliable help desk services.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Limited competition raises concerns about cost-effectiveness.
Lack of transparency in the award justification.
Potential for vendor lock-in with a sole-source or limited-source award.

Positive Signals

Firm fixed price provides budget certainty.
Definitive contract offers a clear scope and duration.
Services are critical for NOAA's operational continuity.

Sector Analysis

The IT services sector, particularly help desk support, is crucial for government operations. Benchmarks for similar contracts are difficult to ascertain without more detailed scope information, but a $3.1M contract over 4.5 years represents a significant investment in IT support.

Small Business Impact

The data indicates this contract was not set aside for small businesses (sb: false) and was awarded to ITEGRITY INC, which may or may not be a small business. Further investigation into the size status of the awardee is needed to assess small business participation.

Oversight & Accountability

Oversight is crucial to ensure ITEGRITY INC meets performance expectations and that the limited competition was justified. Regular performance reviews and cost analysis should be conducted to maintain accountability and value for money.

Related Government Programs

Other Computer Related Services
Department of Commerce Contracting
National Oceanic and Atmospheric Administration Programs

Risk Flags

Lack of competitive bidding may lead to inflated costs.
Justification for limited competition is not readily available.
Potential for vendor lock-in.
Absence of defined performance metrics in the provided data.
No clear indication of small business utilization.

Frequently Asked Questions

What is this federal contract paying for?

Department of Commerce awarded $3.1 million to ITEGRITY INC. HELP DESK SUPPORT

Who is the contractor on this award?

The obligated recipient is ITEGRITY INC.

Which agency awarded this contract?

Awarding agency: Department of Commerce (National Oceanic and Atmospheric Administration).

What is the total obligated amount?

The obligated amount is $3.1 million.

What is the period of performance?

Start: 2021-10-01. End: 2026-04-02.

What was the specific justification for awarding this contract on a limited competition basis, and how does the pricing compare to industry standards for similar help desk services?

The justification for limited competition is not provided in the data. To assess pricing, a detailed analysis of the contract's scope of work, service level agreements, and the number of support staff required would be necessary. Benchmarking against similar government or commercial contracts for help desk support, considering factors like user base size and complexity of IT environment, would reveal if the $3.1M price is competitive.

What are the key performance indicators (KPIs) for this help desk support contract, and how will their achievement be measured to ensure effectiveness and value?

Key performance indicators are not detailed in the provided data. Effective oversight would require defining and tracking metrics such as average response time, resolution rate, customer satisfaction scores, and uptime. Regular performance reviews against these KPIs are essential to ensure the contractor is delivering effective support and that the government is receiving good value for the $3.1M investment.

Given the firm fixed price structure and limited competition, what mechanisms are in place to mitigate the risk of cost overruns or underperformance by ITEGRITY INC?

While a firm fixed price contract offers cost certainty, risks remain. Mitigation strategies include robust contract management, clear performance standards, and potentially incorporating incentive clauses tied to specific performance outcomes. Regular reporting and audits by the Department of Commerce can help identify and address any deviations from expected performance or potential cost inefficiencies early on.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES

Competition & Pricing

Extent Competed: NOT AVAILABLE FOR COMPETITION

Solicitation Procedures: ONLY ONE SOURCE

Offers Received: 1

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 8380 COLESVILLE ROAD, STE 110, SILVER SPRING, MD, 20910

Business Categories: 8(a) Program Participant, Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Subchapter S Corporation, Indian (Subcontinent) American Owned Business, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $3,079,978

Exercised Options: $3,079,978

Current Obligation: $3,079,978

Actual Outlays: $1,523,520

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Cost or Pricing Data: NO

Timeline