VA awards $19.3M for 24x7 IT support to Client/Server Software Solutions Inc
Contract Overview
Contract Amount: $19,318,506 ($19.3M)
Contractor: Client/Server Software Solutions Inc
Awarding Agency: Department of Veterans Affairs
Start Date: 2010-10-01
End Date: 2015-10-22
Contract Duration: 1,847 days
Daily Burn Rate: $10.5K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 2
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: PROVIDE 24X7X365 TECHNICAL SUPPORT SERVICES TO SUPPORT VA'S ENTERPRISE INFRASTRUCTURE
Place of Performance
Location: HINES, COOK County, ILLINOIS, 60141
State: Illinois Government Spending
Plain-Language Summary
Department of Veterans Affairs obligated $19.3 million to CLIENT/SERVER SOFTWARE SOLUTIONS INC for work described as: PROVIDE 24X7X365 TECHNICAL SUPPORT SERVICES TO SUPPORT VA'S ENTERPRISE INFRASTRUCTURE Key points: 1. Contract awarded for critical 24x7x365 technical support for VA's enterprise infrastructure. 2. Client/Server Software Solutions Inc. secured the contract. 3. The contract was awarded under full and open competition after exclusion of sources. 4. This falls under Computer Systems Design Services (NAICS 541512).
Value Assessment
Rating: good
The contract value of $19.3M over approximately 5 years suggests a reasonable price for comprehensive IT support services. Benchmarking against similar large-scale IT support contracts would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
Awarded under 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES,' indicating a competitive process that allowed multiple bidders but potentially with specific pre-qualification criteria. This method aims for fair price discovery.
Taxpayer Impact: Taxpayers benefit from a competitive bidding process designed to secure the best value for essential IT infrastructure support.
Public Impact
Ensures continuous operation of critical VA IT systems, directly impacting veterans' access to services. Supports the backbone of the Department of Veterans Affairs' technological operations. The duration of the contract (approx. 5 years) indicates a long-term need for these services.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in if transition is complex.
- Reliance on a single vendor for critical infrastructure support.
Positive Signals
- Long-term contract provides stability for service delivery.
- Competitive award process suggests potential for good value.
Sector Analysis
This contract falls within the IT services sector, specifically computer systems design. Spending in this area is substantial across government, supporting essential digital infrastructure and operations.
Small Business Impact
The data indicates this contract was not awarded to a small business (sb: false). Further analysis would be needed to determine if small businesses were subcontracting opportunities.
Oversight & Accountability
The contract was awarded by the Department of Veterans Affairs, implying oversight from this agency. The 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES' method suggests a structured procurement process.
Related Government Programs
- Computer Systems Design Services
- Department of Veterans Affairs Contracting
- Department of Veterans Affairs Programs
Risk Flags
- Dependency on a single vendor for critical IT infrastructure.
- Potential for cost creep if contract scope expands.
- Effectiveness relies heavily on vendor's technical expertise and responsiveness.
- Limited visibility into subcontracting opportunities for small businesses.
Tags
computer-systems-design-services, department-of-veterans-affairs, il, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Veterans Affairs awarded $19.3 million to CLIENT/SERVER SOFTWARE SOLUTIONS INC. PROVIDE 24X7X365 TECHNICAL SUPPORT SERVICES TO SUPPORT VA'S ENTERPRISE INFRASTRUCTURE
Who is the contractor on this award?
The obligated recipient is CLIENT/SERVER SOFTWARE SOLUTIONS INC.
Which agency awarded this contract?
Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).
What is the total obligated amount?
The obligated amount is $19.3 million.
What is the period of performance?
Start: 2010-10-01. End: 2015-10-22.
What specific technical support functions are included in the 24x7x365 service requirement?
The description 'PROVIDE 24X7X365 TECHNICAL SUPPORT SERVICES TO SUPPORT VA'S ENTERPRISE INFRASTRUCTURE' is broad. A detailed breakdown of services, including help desk, network monitoring, system maintenance, incident response, and disaster recovery support, would clarify the scope and allow for better value assessment.
How was the 'exclusion of sources' justified in the full and open competition?
Understanding the rationale behind excluding certain sources is crucial. Was it based on specialized capabilities, past performance, or specific security requirements? This justification impacts the perceived fairness of the competition and potential for broader market participation.
What performance metrics are in place to ensure the effectiveness of the technical support?
Effective oversight requires clear performance standards. Key metrics such as response times, resolution rates, system uptime, and customer satisfaction scores are essential to gauge the contractor's performance and ensure the VA receives high-quality, reliable support for its critical infrastructure.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 2
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 2677 PROSPERITY AVE STE 650, FAIRFAX, VA, 22031
Business Categories: 8(a) Program Participant, Category Business, Minority Owned Business, Other Minority Owned Business, Self-Certified Small Disadvantaged Business, Service Disabled Veteran Owned Business, Small Business, Small Disadvantaged Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business, Woman Owned Business
Financial Breakdown
Contract Ceiling: $19,318,506
Exercised Options: $19,318,506
Current Obligation: $19,318,506
Subaward Activity
Number of Subawards: 1
Total Subaward Amount: $879,511
Contract Characteristics
Commercial Item: COMMERCIAL ITEM PROCEDURES NOT USED
Parent Contract
Parent Award PIID: GS06F0512Z
IDV Type: GWAC
Timeline
Start Date: 2010-10-01
Current End Date: 2015-10-22
Potential End Date: 2015-10-22 00:00:00
Last Modified: 2017-09-14
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