VA Awards $29.3M for National Service Desk Operations to Adams Communication & Engineering Technology

Contract Overview

Contract Amount: $29,314,662 ($29.3M)

Contractor: Adams Communication & Engineering Technology, Inc.

Awarding Agency: Department of Veterans Affairs

Start Date: 2015-09-10

End Date: 2016-04-27

Contract Duration: 230 days

Daily Burn Rate: $127.5K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 1

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: NATIONAL SERVICE DESK OPERATIONS COMPETITIVE BRIDGE IGF::OT::IGF

Place of Performance

Location: WALDORF, CHARLES County, MARYLAND, 20602

State: Maryland Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $29.3 million to ADAMS COMMUNICATION & ENGINEERING TECHNOLOGY, INC. for work described as: NATIONAL SERVICE DESK OPERATIONS COMPETITIVE BRIDGE IGF::OT::IGF Key points: 1. Contract awarded for computer systems design services. 2. Full and open competition was utilized. 3. The contract value is $29.3 million. 4. The awardee is Adams Communication & Engineering Technology, Inc.

Value Assessment

Rating: good

The contract value of $29.3 million for a delivery order under a larger contract appears reasonable for IT service desk operations. Benchmarking against similar contracts for IT support services would provide a more precise assessment.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The use of full and open competition suggests a robust price discovery process. This method allows multiple vendors to bid, driving competitive pricing and potentially better value for the government.

Taxpayer Impact: The competitive nature of this award is expected to yield fair pricing, benefiting taxpayers by ensuring funds are used efficiently for essential IT services.

Public Impact

Ensures continued IT support for national services. Supports a key function within the Department of Veterans Affairs. Provides a platform for technological infrastructure maintenance.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Positive Signals

Full and open competition utilized
Clear service description (Computer Systems Design Services)

Sector Analysis

This contract falls within the IT services sector, specifically computer systems design. Spending in this area is critical for government operations, with benchmarks varying widely based on service scope and complexity.

Small Business Impact

The data indicates that small businesses were not awarded this specific contract, as the awardee is a larger entity. Further analysis would be needed to determine if small businesses participated in the competitive bidding process.

Oversight & Accountability

The Department of Veterans Affairs is responsible for overseeing this contract. Standard procurement regulations and oversight mechanisms should be in place to ensure performance and accountability.

Related Government Programs

Computer Systems Design Services
Department of Veterans Affairs Contracting
Department of Veterans Affairs Programs

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $29.3 million to ADAMS COMMUNICATION & ENGINEERING TECHNOLOGY, INC.. NATIONAL SERVICE DESK OPERATIONS COMPETITIVE BRIDGE IGF::OT::IGF

Who is the contractor on this award?

The obligated recipient is ADAMS COMMUNICATION & ENGINEERING TECHNOLOGY, INC..

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $29.3 million.

What is the period of performance?

Start: 2015-09-10. End: 2016-04-27.

What specific IT services are included under 'National Service Desk Operations'?

While the NA code indicates 'Computer Systems Design Services,' the specific services under 'National Service Desk Operations' likely encompass help desk support, incident management, problem resolution, user account management, and potentially IT asset management for a national scope. Detailed service level agreements (SLAs) within the contract would define the precise scope.

What is the potential risk of vendor lock-in with this contract?

The risk of vendor lock-in is moderate. While awarded through full and open competition, the duration and specific nature of service desk operations can create dependencies. Future procurements should consider transition plans and multi-vendor strategies to mitigate this risk.

How does the performance of Adams Communication & Engineering Technology compare to industry standards for IT service desks?

Performance data for this specific contract is not provided. A comprehensive assessment would require reviewing performance metrics against established industry benchmarks for IT service desk operations, such as response times, resolution rates, and customer satisfaction scores.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 1

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 11637 TER DR STE 201, WALDORF, MD, 20602

Business Categories: Black American Owned Business, Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Small Disadvantaged Business, Special Designations, U.S.-Owned Business, Veteran Owned Business

Financial Breakdown

Contract Ceiling: $37,687,158

Exercised Options: $29,314,662

Current Obligation: $29,314,662

Contract Characteristics

Commercial Item: COMMERCIAL ITEM PROCEDURES NOT USED

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: VA11811D1006

IDV Type: IDC

Timeline