NSF awards $55.6M for IT Customer Service Support, contract awarded to Advanced Management Technology, Inc

Contract Overview

Contract Amount: $55,574,414 ($55.6M)

Contractor: Advanced Management Technology, Inc.

Awarding Agency: National Science Foundation

Start Date: 2010-03-30

End Date: 2015-03-31

Contract Duration: 1,827 days

Daily Burn Rate: $30.4K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 4

Pricing Type: TIME AND MATERIALS

Sector: IT

Official Description: INFORMATION TECHNOLOGY CUSTOMER SERVICE SUPPORT CENTER

Place of Performance

Location: ARLINGTON, ARLINGTON County, VIRGINIA, 22230

State: Virginia Government Spending

Plain-Language Summary

National Science Foundation obligated $55.6 million to ADVANCED MANAGEMENT TECHNOLOGY, INC. for work described as: INFORMATION TECHNOLOGY CUSTOMER SERVICE SUPPORT CENTER Key points: 1. Contract value of $55.6M over 5 years. 2. Awarded via full and open competition. 3. Potential risk in Time and Materials pricing structure. 4. IT services sector, specifically computer-related services.

Value Assessment

Rating: fair

The contract is a Time and Materials type, which can lead to cost overruns if not managed carefully. Benchmarking against similar IT support contracts is difficult without more detailed cost breakdowns.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded through full and open competition, suggesting a competitive bidding process. However, the Time and Materials pricing model may limit price discovery and control.

Taxpayer Impact: Taxpayer funds are being used for essential IT support services. The effectiveness of the competition and pricing model will determine the overall value for taxpayers.

Public Impact

Ensures continued IT support for the National Science Foundation. Supports operational efficiency of NSF's technological infrastructure. Potential for cost increases due to Time and Materials contract type.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Time and Materials pricing
Lack of detailed cost breakdown for benchmarking

Positive Signals

Full and open competition
Long-term IT support solution

Sector Analysis

This contract falls within the Information Technology sector, specifically Other Computer Related Services. IT support services are crucial for government agencies to maintain operations and technological advancements.

Small Business Impact

The data indicates that this contract was not awarded to a small business. Further analysis would be needed to determine if small businesses were subcontracting opportunities.

Oversight & Accountability

The National Science Foundation is responsible for overseeing this contract. Accountability will depend on performance metrics and adherence to the contract terms, especially regarding cost controls.

Related Government Programs

Other Computer Related Services
National Science Foundation Contracting
National Science Foundation Programs

Risk Flags

Time and Materials pricing model
Potential for cost overruns
Lack of small business participation indicated
Limited transparency on specific service costs

Frequently Asked Questions

What is this federal contract paying for?

National Science Foundation awarded $55.6 million to ADVANCED MANAGEMENT TECHNOLOGY, INC.. INFORMATION TECHNOLOGY CUSTOMER SERVICE SUPPORT CENTER

Who is the contractor on this award?

The obligated recipient is ADVANCED MANAGEMENT TECHNOLOGY, INC..

Which agency awarded this contract?

Awarding agency: National Science Foundation (National Science Foundation).

What is the total obligated amount?

The obligated amount is $55.6 million.

What is the period of performance?

Start: 2010-03-30. End: 2015-03-31.

What is the estimated cost per hour or per service unit under this Time and Materials contract, and how does it compare to industry benchmarks?

Without specific hourly rates or unit costs, a direct comparison is challenging. However, Time and Materials contracts inherently carry a risk of higher costs compared to fixed-price contracts if not closely monitored. Benchmarking would require access to the specific labor categories and rates negotiated.

What are the key performance indicators (KPIs) used to measure the effectiveness of Advanced Management Technology, Inc.'s IT customer service support?

The effectiveness of the support is likely measured through KPIs such as response times, resolution rates, customer satisfaction surveys, and system uptime. The NSF would need to actively track these metrics to ensure the contractor is meeting performance expectations and delivering value.

What is the potential risk of cost escalation given the Time and Materials contract type, and what mitigation strategies are in place?

The primary risk is cost escalation due to undefined labor hours and material costs. Mitigation strategies could include establishing ceiling prices, requiring detailed justifications for hours worked, and implementing robust oversight to ensure efficiency and prevent unnecessary work.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 4

Pricing Type: TIME AND MATERIALS (Y)

Evaluated Preference: NONE

Contractor Details

Parent Company: Tetra Tech, Inc.

Address: 1515 WILSON BLVD STE 1100, ARLINGTON, VA, 22209

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $58,025,744

Exercised Options: $58,025,744

Current Obligation: $55,574,414

Contract Characteristics

Commercial Item: COMMERCIAL ITEM PROCEDURES NOT USED

Parent Contract

Parent Award PIID: GS00F0006N

IDV Type: FSS

Timeline