DoD's $23.7M Palo Alto Support Agreement Awarded to Greenbrier Government Solutions
Contract Overview
Contract Amount: $23,731,798 ($23.7M)
Contractor: Greenbrier Government Solutions Inc
Awarding Agency: Department of Defense
Start Date: 2023-04-11
End Date: 2026-08-31
Contract Duration: 1,238 days
Daily Burn Rate: $19.2K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: PALO ALTO ENTERPRISE SUPPORT AGREEMENT FOR SOFTWARE AND HARDWARE
Place of Performance
Location: OCEANA, WYOMING County, WEST VIRGINIA, 24870
Plain-Language Summary
Department of Defense obligated $23.7 million to GREENBRIER GOVERNMENT SOLUTIONS INC for work described as: PALO ALTO ENTERPRISE SUPPORT AGREEMENT FOR SOFTWARE AND HARDWARE Key points: 1. The contract is for enterprise support of software and hardware, indicating a need for ongoing operational maintenance and upgrades. 2. Awarded via full and open competition, suggesting a competitive bidding process was utilized. 3. The duration of the contract (over 3 years) implies a significant, long-term requirement for these services. 4. The specific NAICS code (334111) points to the electronic computer manufacturing sector, though the service is support-oriented.
Value Assessment
Rating: fair
The total award amount is $23.7M over approximately 3.4 years. Benchmarking against similar enterprise support contracts for major software/hardware vendors is difficult without more specific service details, but the per-year cost appears moderate.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, which generally promotes competitive pricing and allows for a wide range of potential contractors to bid. This method is expected to yield a fair market price.
Taxpayer Impact: Taxpayer funds are being used for this agreement. The competitive nature of the award aims to ensure value for money, but ongoing monitoring is needed to confirm cost-effectiveness.
Public Impact
Ensures continued operation of critical electronic computer systems for the Defense Health Agency. Supports the technological infrastructure necessary for military health services. Potential for follow-on work or expanded services based on performance. Impacts users within the Defense Health Agency relying on supported hardware and software.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific service details makes it hard to assess true value.
- Potential for vendor lock-in if proprietary systems are involved.
- Firm Fixed Price contract may not account for unforeseen technical challenges.
Positive Signals
- Awarded through full and open competition.
- Long-term agreement provides stability for critical IT support.
- Clear end dates for the contract.
Sector Analysis
This contract falls under the IT services sector, specifically supporting electronic computer hardware and software. Spending benchmarks in this area are highly variable, depending on the specific technologies and vendor support levels required. The DoD's significant investment reflects the critical nature of its IT infrastructure.
Small Business Impact
The data indicates the awardee is Greenbrier Government Solutions Inc. There is no explicit information provided regarding subcontracting to small businesses. Further investigation would be needed to determine if small business participation goals were set or met.
Oversight & Accountability
The contract was awarded via a delivery order under a larger agreement. Oversight would typically involve contract officers, technical monitors, and potentially program managers within the Defense Health Agency to ensure compliance with terms and performance standards.
Related Government Programs
- Electronic Computer Manufacturing
- Department of Defense Contracting
- Defense Health Agency Programs
Risk Flags
- Lack of detailed service scope.
- Potential for cost overruns if scope expands.
- Dependence on a single vendor for critical support.
- Limited insight into specific performance metrics.
Tags
electronic-computer-manufacturing, department-of-defense, wv, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $23.7 million to GREENBRIER GOVERNMENT SOLUTIONS INC. PALO ALTO ENTERPRISE SUPPORT AGREEMENT FOR SOFTWARE AND HARDWARE
Who is the contractor on this award?
The obligated recipient is GREENBRIER GOVERNMENT SOLUTIONS INC.
Which agency awarded this contract?
Awarding agency: Department of Defense (Defense Health Agency).
What is the total obligated amount?
The obligated amount is $23.7 million.
What is the period of performance?
Start: 2023-04-11. End: 2026-08-31.
What specific hardware and software are covered under this support agreement, and how critical are they to the DHA's mission?
The provided data lacks specifics on the exact hardware and software. Understanding the criticality requires detailed knowledge of the Defense Health Agency's IT architecture and operational dependencies. If these systems are mission-essential, the $23.7M cost over 3.4 years might be justified, but without this context, it's difficult to definitively assess value.
How does the pricing compare to industry standards for similar enterprise support contracts, considering the vendor and scope?
Benchmarking is challenging without knowing the specific Palo Alto products and support tiers. However, the annual cost of approximately $6.9M needs to be compared against competitor quotes obtained during the full and open competition. The 'fair' rating suggests it's within an expected range, but a deeper dive into the bid analysis would be necessary for a conclusive assessment.
What mechanisms are in place to ensure the effectiveness and efficiency of the support provided by Greenbrier Government Solutions?
Effectiveness is typically ensured through performance metrics, Service Level Agreements (SLAs), and regular performance reviews outlined in the contract. The Defense Health Agency would monitor adherence to these terms. The Firm Fixed Price structure incentivizes the contractor to deliver efficiently, but oversight is crucial to confirm the quality and timeliness of support.
Industry Classification
NAICS: Manufacturing › Computer and Peripheral Equipment Manufacturing › Electronic Computer Manufacturing
Product/Service Code: IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: HT001523R0012
Offers Received: 1
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 220 KOPPERSTON RD, OCEANA, WV, 24870
Business Categories: 8(a) Program Participant, Category Business, Corporate Entity Not Tax Exempt, HUBZone Firm, Self-Certified Small Disadvantaged Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $33,090,645
Exercised Options: $23,731,798
Current Obligation: $23,731,798
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: NNG15SD49B
IDV Type: GWAC
Timeline
Start Date: 2023-04-11
Current End Date: 2026-08-31
Potential End Date: 2028-04-04 00:00:00
Last Modified: 2025-09-29
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