DoD awards $35.1M for beneficiary survey management, impacting healthcare quality and access
Contract Overview
Contract Amount: $35,141,282 ($35.1M)
Contractor: Ipsos Public Affairs, LLC
Awarding Agency: Department of Defense
Start Date: 2015-07-02
End Date: 2021-07-20
Contract Duration: 2,210 days
Daily Burn Rate: $15.9K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 8
Pricing Type: FIRM FIXED PRICE
Sector: Healthcare
Official Description: IGF::OT::IGF SERVICES TO PROVIDE CONSULTATION AND SURVEY PROGRAM MANAGEMENT SUPPORT TO ASSIST IN THE DEVELOPMENT, ADMINISTRATION, ANALYSIS AND REPORTING ON SURVEYS OF DOD BENEFICIARIES WHO RECEIVE OUTPATIENT CARE AT MILITARY TREATMENT FACILITIES AND THROUGH TRICARE PURCHASED CARE AND NON-NETWORK PROVIDERS.
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20006
Plain-Language Summary
Department of Defense obligated $35.1 million to IPSOS PUBLIC AFFAIRS, LLC for work described as: IGF::OT::IGF SERVICES TO PROVIDE CONSULTATION AND SURVEY PROGRAM MANAGEMENT SUPPORT TO ASSIST IN THE DEVELOPMENT, ADMINISTRATION, ANALYSIS AND REPORTING ON SURVEYS OF DOD BENEFICIARIES WHO RECEIVE OUTPATIENT CARE AT MILITARY TREATMENT FACILITIES AND THROUGH TRICARE PURCHASED CARE… Key points: 1. Contract focuses on crucial beneficiary feedback for healthcare improvement. 2. Competition was full and open, suggesting potential for competitive pricing. 3. Risk is moderate, tied to data accuracy and program effectiveness. 4. Sector is Defense Healthcare, a high-priority area for government spending.
Value Assessment
Rating: good
The contract value of $35.1M over approximately 6 years appears reasonable for comprehensive survey program management. Benchmarking against similar large-scale survey contracts is difficult without more granular data, but the scope suggests a fair price for the services rendered.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, which generally promotes competitive pricing and allows for a wide range of qualified contractors to bid. This method likely resulted in a more favorable price discovery process.
Taxpayer Impact: Taxpayer funds are used to ensure the quality of care for military beneficiaries, indirectly supporting the effectiveness and efficiency of the Defense Health Agency.
Public Impact
Enhances understanding of beneficiary satisfaction with military healthcare. Provides data to improve outpatient care at military facilities and through TRICARE. Supports evidence-based decision-making for healthcare program adjustments. Contributes to accountability in healthcare service delivery to service members and their families.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for survey fatigue among beneficiaries.
- Reliance on contractor's methodology for data analysis.
- Ensuring data privacy and security of beneficiary information.
Positive Signals
- Directly supports healthcare quality improvement initiatives.
- Utilizes a competitive bidding process.
- Long-term contract provides stability for program management.
Sector Analysis
This contract falls within the Defense Health sector, specifically focusing on administrative and management consulting services related to healthcare beneficiary feedback. Spending in this area is critical for maintaining and improving the quality of care provided to military personnel and their families.
Small Business Impact
The data indicates this contract was awarded to a single large business (IPSOS PUBLIC AFFAIRS, LLC) and does not show any specific set-asides or participation goals for small businesses. Therefore, the direct impact on small businesses appears minimal for this particular award.
Oversight & Accountability
The Defense Health Agency is responsible for overseeing this contract. Oversight would involve monitoring contractor performance, ensuring adherence to contract terms, and verifying the quality and accuracy of survey data and analysis to maintain accountability.
Related Government Programs
- Administrative Management and General Management Consulting Services
- Department of Defense Contracting
- Defense Health Agency Programs
Risk Flags
- Potential for bias in survey design or analysis.
- Ensuring comprehensive reach across diverse beneficiary populations.
- Data security and privacy concerns.
- Effectiveness of contractor's quality control processes.
- Timeliness of reporting critical feedback.
Tags
administrative-management-and-general-ma, department-of-defense, dc, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $35.1 million to IPSOS PUBLIC AFFAIRS, LLC. IGF::OT::IGF SERVICES TO PROVIDE CONSULTATION AND SURVEY PROGRAM MANAGEMENT SUPPORT TO ASSIST IN THE DEVELOPMENT, ADMINISTRATION, ANALYSIS AND REPORTING ON SURVEYS OF DOD BENEFICIARIES WHO RECEIVE OUTPATIENT CARE AT MILITARY TREATMENT FACILITIES AND THROUGH TRICARE PURCHASED CARE AND NON-NETWORK PROVIDERS.
Who is the contractor on this award?
The obligated recipient is IPSOS PUBLIC AFFAIRS, LLC.
Which agency awarded this contract?
Awarding agency: Department of Defense (Defense Health Agency).
What is the total obligated amount?
The obligated amount is $35.1 million.
What is the period of performance?
Start: 2015-07-02. End: 2021-07-20.
What is the specific methodology used for survey administration and analysis, and how is its validity ensured?
The contract specifies consultation and program management for survey development, administration, analysis, and reporting. While the data doesn't detail the exact methodology, the contractor, IPSOS PUBLIC AFFAIRS, LLC, is a reputable survey research firm. Validity is typically ensured through rigorous sampling techniques, validated survey instruments, robust statistical analysis, and quality control measures implemented by the contractor and overseen by the DHA.
How does the data from these surveys directly translate into actionable improvements in healthcare delivery?
The survey data provides direct feedback on beneficiary experiences, satisfaction levels, and perceived quality of care. This information is analyzed and reported to the Defense Health Agency, which uses it to identify areas of strength and weakness in outpatient care. Actionable improvements can range from modifying treatment protocols, enhancing patient communication, improving facility services, or adjusting TRICARE network provider performance standards.
What are the key performance indicators (KPIs) used to measure the success of this survey program management contract?
Key performance indicators likely include survey response rates, data accuracy and reliability metrics, timeliness of reporting, and the perceived utility of the survey findings by DHA stakeholders. The contract's success is ultimately measured by its contribution to the DHA's ability to understand and improve the healthcare experience for its beneficiaries.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Administrative Management and General Management Consulting Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: HT001115R0003
Offers Received: 8
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 301 MERRITT 7, NORWALK, CT, 06851
Business Categories: Category Business, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $36,237,891
Exercised Options: $36,237,891
Current Obligation: $35,141,282
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: GS23F8039H
IDV Type: FSS
Timeline
Start Date: 2015-07-02
Current End Date: 2021-07-20
Potential End Date: 2021-07-20 00:00:00
Last Modified: 2022-09-19
More Contracts from Ipsos Public Affairs, LLC
- Tricare Patient Experience Surveys — $35.2M (Department of Defense)
- Patient Satisfaction Surveys — $20.9M (Department of Veterans Affairs)
- Print, Mail and Scan Services — $7.8M (Department of Veterans Affairs)
- Ongoing Assessment of Covid-19 and Influenza Vaccination Receipt and Related Knowledge — $2.8M (Department of Health and Human Services)
- Print, Mail and Scan Services — $2.7M (Department of Veterans Affairs)
Other Department of Defense Contracts
- Federal Contract — $51.3B (Humana Government Business Inc)
- Lrip LOT 12 Advance Acquisition Contract — $35.1B (Lockheed Martin Corporation)
- SSN 802 and 803 Long Lead Time Material — $34.7B (Electric Boat Corporation)
- 200204!008532!1700!AF600 !naval AIR Systems Command !N0001902C3002 !A!N! !N! !20011026!20120430!008016958!008016958!834951691!n!lockheed Martin Corporation !lockheed Blvd !fort Worth !tx!76108!27000!439!48!fort Worth !tarrant !texas !+000026000000!n!n!018981928201!ac15!rdte/Aircraft-Eng/Manuf Develop !a1a!airframes and Spares !2ama!jast/Jsf !336411!E! !3! ! ! ! ! !99990909!B! ! !A! !a!n!r!2!002!n!1a!a!n!z! ! !N!C!N! ! ! !a!a!a!a!000!a!c!n! ! ! !Y! !N00019!0001! — $34.2B (Lockheed Martin Corporation)
- KC-X Modernization Program — $32.0B (THE Boeing Company)