DHS ICE Awards $26.6M for EHR O&M to 360 IT Integrated Solutions

Contract Overview

Contract Amount: $26,649,666 ($26.6M)

Contractor: 360 IT Integrated Solutions, Rllp

Awarding Agency: Department of Homeland Security

Start Date: 2014-09-15

End Date: 2020-04-30

Contract Duration: 2,054 days

Daily Burn Rate: $13.0K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 4

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: EHR O&M PROCUREMENT IGF::CT::IGF

Place of Performance

Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20001

State: District of Columbia Government Spending

Plain-Language Summary

Department of Homeland Security obligated $26.6 million to 360 IT INTEGRATED SOLUTIONS, RLLP for work described as: EHR O&M PROCUREMENT IGF::CT::IGF Key points: 1. Contract awarded for Electronic Health Record (EHR) Operations & Maintenance (O&M). 2. The contract value is $26.6 million over approximately 6 years. 3. Competition was full and open, suggesting potential for competitive pricing. 4. The sector is IT, specifically related to computing infrastructure and hosting services.

Value Assessment

Rating: fair

The contract value of $26.6 million over 6 years averages to about $4.4 million annually. Benchmarking this against similar EHR O&M contracts is difficult without more specific service details, but it appears to be within a reasonable range for complex IT infrastructure support.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, which typically allows for the widest range of potential bidders and can drive competitive pricing. The use of a delivery order suggests a specific need was met through an existing framework.

Taxpayer Impact: Full and open competition generally benefits taxpayers by fostering a competitive environment that can lead to better prices and services.

Public Impact

Ensures continuity of critical EHR systems for U.S. Immigration and Customs Enforcement (ICE). Supports the operational needs of a significant federal agency. Potential impact on data security and system availability for ICE personnel.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Lack of specific performance metrics in provided data.
Potential for scope creep in long-term O&M contracts.
Dependence on a single vendor for critical infrastructure.

Positive Signals

Awarded through full and open competition.
Long-term contract provides stability for service delivery.
Fixed-price contract helps control costs.

Sector Analysis

This contract falls within the IT sector, specifically focusing on computing infrastructure, data processing, and web hosting. Spending in this area is substantial across federal agencies, supporting essential digital operations. Benchmarks for EHR O&M can vary widely based on system complexity and user base.

Small Business Impact

The data indicates this contract was not set aside for small businesses and was awarded to 360 IT Integrated Solutions, RLLP. Further analysis would be needed to determine if small business participation was included as a subcontracting goal.

Oversight & Accountability

The contract was awarded by the Department of Homeland Security (DHS) to U.S. Immigration and Customs Enforcement (ICE). Oversight would typically involve contract management teams within ICE to ensure performance and adherence to terms.

Related Government Programs

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Department of Homeland Security Contracting
U.S. Immigration and Customs Enforcement Programs

Risk Flags

Long contract duration (6 years) increases risk of vendor lock-in and potential for price increases if not managed.
O&M contracts can be susceptible to scope creep if requirements are not clearly defined and managed.
Dependence on a single vendor for critical IT infrastructure poses a risk to operational continuity.
Lack of detailed performance metrics in the provided data hinders a thorough value assessment.

Frequently Asked Questions

What is this federal contract paying for?

Department of Homeland Security awarded $26.6 million to 360 IT INTEGRATED SOLUTIONS, RLLP. EHR O&M PROCUREMENT IGF::CT::IGF

Who is the contractor on this award?

The obligated recipient is 360 IT INTEGRATED SOLUTIONS, RLLP.

Which agency awarded this contract?

Awarding agency: Department of Homeland Security (U.S. Immigration and Customs Enforcement).

What is the total obligated amount?

The obligated amount is $26.6 million.

What is the period of performance?

Start: 2014-09-15. End: 2020-04-30.

What specific EHR functionalities are covered under this O&M contract, and how do they align with ICE's operational requirements?

The provided data does not detail the specific EHR functionalities covered. However, O&M contracts typically encompass system maintenance, updates, bug fixes, and ensuring the overall health and availability of the Electronic Health Record system. For ICE, this likely relates to managing health records for detainees or personnel, ensuring compliance with healthcare regulations and operational readiness.

What are the key performance indicators (KPIs) used to measure the success of this contract, and what were the vendor's performance ratings?

Key performance indicators for EHR O&M contracts often include system uptime, response times for critical issues, successful patch deployments, and user satisfaction. Without access to the contract's statement of work or performance reports, it's impossible to determine the specific KPIs used for this contract or the vendor's performance ratings. This information is crucial for assessing value and effectiveness.

How does the pricing structure of this contract compare to industry standards for similar IT infrastructure and hosting services, considering the fixed-price nature?

The contract is firm fixed price, which shifts risk to the contractor. While the total value is $26.6 million over 6 years, the per-unit cost is not provided. Comparing this to industry standards requires detailed knowledge of the services rendered (e.g., server hosting, data processing, software maintenance). Generally, fixed-price contracts can be cost-effective if the scope is well-defined, but can lead to higher initial prices to account for contractor risk.

Industry Classification

NAICS: Information › Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services › Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › ADP AND TELECOMMUNICATIONS

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Solicitation ID: HSCETC-14-R-00007

Offers Received: 4

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 1943 ISAAC NEWTON SQ E #200, RESTON, VA, 20190

Business Categories: Category Business, Partnership or Limited Liability Partnership, Small Business, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $26,649,666

Exercised Options: $26,649,666

Current Obligation: $26,649,666

Contract Characteristics

Multi-Year Contract: Yes

Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED

Cost or Pricing Data: YES

Parent Contract

Parent Award PIID: HSHQDC13DE2066

IDV Type: IDC

Timeline