DoD Awards $30M for Unified Communications & Digital Experience Monitoring to GZO, INC
Contract Overview
Contract Amount: $30,000,000 ($30.0M)
Contractor: GZO, Inc.
Awarding Agency: Department of Defense
Start Date: 2024-04-24
End Date: 2025-12-31
Contract Duration: 616 days
Daily Burn Rate: $48.7K/day
Competition Type: NOT COMPETED UNDER SAP
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: SAF/CN UNIFIED COMMUNICATIONS AND DIGITAL EXPERIENCE MONITORING SOLUTION OFF OF COMMERCIAL SOLUTIONS OPENING
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20330
Plain-Language Summary
Department of Defense obligated $30.0 million to GZO, INC. for work described as: SAF/CN UNIFIED COMMUNICATIONS AND DIGITAL EXPERIENCE MONITORING SOLUTION OFF OF COMMERCIAL SOLUTIONS OPENING Key points: 1. Contract awarded to GZO, INC. for $30M. 2. Service category: All Other Professional, Scientific, and Technical Services. 3. Contract duration is 616 days. 4. Awarded by the Department of the Air Force. 5. No small business participation noted.
Value Assessment
Rating: fair
The $30 million contract for unified communications and digital experience monitoring is a significant investment. Without specific benchmarks for similar, complex IT monitoring solutions, assessing its value is challenging. The firm fixed-price structure provides cost certainty for the government.
Cost Per Unit: N/A
Competition Analysis
Competition Level: limited
This contract was not competed under SAP, indicating a limited competition approach. The specific justification for this limited competition is not detailed, which could impact price discovery and potentially lead to higher costs for the government.
Taxpayer Impact: The $30 million expenditure represents taxpayer funds allocated to enhance digital communication and monitoring capabilities within the Department of the Air Force.
Public Impact
Enhances critical communication infrastructure for the Air Force. Supports digital experience monitoring, crucial for operational efficiency. Potential for improved cybersecurity through better network visibility. Impacts personnel relying on these communication systems.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Limited competition raises concerns about best value.
- Lack of small business participation.
- Unclear justification for sole-source or limited competition.
Positive Signals
- Firm fixed-price contract provides cost predictability.
- Addresses a critical need for unified communications.
- Modernizes digital experience monitoring capabilities.
Sector Analysis
This contract falls under professional, scientific, and technical services, specifically related to IT infrastructure and monitoring. Spending in this sector is consistently high as agencies modernize and secure their digital environments. Benchmarks for similar large-scale IT monitoring solutions are often proprietary or vary widely based on scope.
Small Business Impact
The contract data indicates no small business participation (sb: false). This suggests that opportunities for small businesses to contribute to this significant IT contract were either not pursued or not available under the awarded procurement method.
Oversight & Accountability
The limited competition approach warrants scrutiny to ensure proper justification and adherence to procurement regulations. Oversight should focus on whether the chosen vendor, GZO, INC., truly represents the best value and if alternative competitive strategies could have been employed.
Related Government Programs
- All Other Professional, Scientific, and Technical Services
- Department of Defense Contracting
- Department of the Air Force Programs
Risk Flags
- Limited competition
- No small business participation
- Lack of justification for procurement method
- Potential for inflated pricing
- Risk of vendor lock-in
Tags
all-other-professional-scientific-and-te, department-of-defense, dc, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Defense awarded $30.0 million to GZO, INC.. SAF/CN UNIFIED COMMUNICATIONS AND DIGITAL EXPERIENCE MONITORING SOLUTION OFF OF COMMERCIAL SOLUTIONS OPENING
Who is the contractor on this award?
The obligated recipient is GZO, INC..
Which agency awarded this contract?
Awarding agency: Department of Defense (Department of the Air Force).
What is the total obligated amount?
The obligated amount is $30.0 million.
What is the period of performance?
Start: 2024-04-24. End: 2025-12-31.
What was the specific justification for not competing this contract under SAP, and how does it ensure best value for the government?
The justification for not competing under SAP is not provided in the data. Typically, agencies use exceptions like Commercial Solutions Opening (CSO) or specific justifications for limited competition when standard SAP procedures are not suitable. Ensuring best value requires a thorough review of the chosen vendor's qualifications, proposed solution, and pricing against market alternatives, even if not through a full and open competition.
What are the potential risks associated with awarding a $30M contract with limited competition in the IT sector?
Awarding a large IT contract with limited competition carries risks such as potentially higher costs due to reduced market pressure, limited innovation from a lack of diverse vendor input, and the possibility of vendor lock-in. It also raises concerns about whether the government secured the most effective and cost-efficient solution available in the market.
How will the effectiveness of the Unified Communications and Digital Experience Monitoring Solution be measured and ensured?
Effectiveness will likely be measured through performance metrics defined in the contract's statement of work, such as system uptime, response times, user satisfaction surveys, and the successful identification and resolution of technical issues. The Department of the Air Force will need to establish clear key performance indicators (KPIs) and conduct regular reviews to ensure GZO, INC. meets these requirements.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Other Professional, Scientific, and Technical Services › All Other Professional, Scientific, and Technical Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: NOT COMPETED UNDER SAP
Solicitation Procedures: SIMPLIFIED ACQUISITION
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 114 CHAMPIONS BND, SAN ANTONIO, TX, 78258
Business Categories: 8(a) Program Participant, Category Business, Corporate Entity Not Tax Exempt, Hispanic American Owned Business, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Veteran Owned Business
Financial Breakdown
Contract Ceiling: $30,000,000
Exercised Options: $30,000,000
Current Obligation: $30,000,000
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NOT OBTAINED - WAIVED
Parent Contract
Parent Award PIID: FA701422D0019
IDV Type: IDC
Timeline
Start Date: 2024-04-24
Current End Date: 2025-12-31
Potential End Date: 2025-12-31 00:00:00
Last Modified: 2025-03-19
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