Labor's $26.3M VOIP/IVR Contract with ASRC Federal Data Solutions Awarded via Full and Open Competition

Contract Overview

Contract Amount: $26,320,798 ($26.3M)

Contractor: Asrc Federal Data Solutions, LLC

Awarding Agency: Department of Labor

Start Date: 2015-06-19

End Date: 2020-08-26

Contract Duration: 1,895 days

Daily Burn Rate: $13.9K/day

Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Number of Offers Received: 1

Pricing Type: TIME AND MATERIALS

Sector: IT

Official Description: IGF::CT::IGF INTERACTIVE INTELLIGENCE VOICE OVER INTERNET PROTOCOL/INTERACTIVE VOICE RESPONSE (VOIP/IVR) SOLUTION

Place of Performance

Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20210

State: District of Columbia Government Spending

Plain-Language Summary

Department of Labor obligated $26.3 million to ASRC FEDERAL DATA SOLUTIONS, LLC for work described as: IGF::CT::IGF INTERACTIVE INTELLIGENCE VOICE OVER INTERNET PROTOCOL/INTERACTIVE VOICE RESPONSE (VOIP/IVR) SOLUTION Key points: 1. The contract value of $26.3 million over approximately 5 years represents a significant investment in communication infrastructure. 2. ASRC Federal Data Solutions secured this award through full and open competition, suggesting a competitive bidding process. 3. The use of Time and Materials pricing could introduce cost variability, a potential risk factor. 4. The 'Other Computer Related Services' NAICS code indicates a broad scope, potentially encompassing various IT services.

Value Assessment

Rating: fair

The total award of $26.3M over 1895 days averages to approximately $13,890 per day. Without specific unit cost data for VOIP/IVR services, a direct comparison is difficult, but this daily rate appears moderate for complex IT solutions.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under 'FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES,' indicating a competitive process was intended. This method generally promotes price discovery and potentially better value for the government.

Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently by securing services at a reasonable price.

Public Impact

Improved communication services for the Department of Labor's Office of the Assistant Secretary for Administration and Management. Potential for enhanced operational efficiency through modern VOIP/IVR technology. Impact on employees and potentially the public interacting with Labor's communication systems.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Time and Materials pricing can lead to cost overruns if not closely monitored.
The broad NAICS code might obscure the specific services rendered and their associated costs.
Contract duration of nearly 5 years could lead to technology obsolescence if not managed proactively.

Positive Signals

Awarded through full and open competition, suggesting a fair and competitive process.
ASRC Federal Data Solutions is a known entity in the federal contracting space.
The contract addresses essential communication infrastructure needs.

Sector Analysis

This contract falls under IT services, specifically related to telecommunications and computer systems. Spending benchmarks for similar VOIP/IVR solutions vary widely based on scale and complexity, but a $26.3M contract over five years suggests a substantial deployment.

Small Business Impact

The contract was awarded to ASRC Federal Data Solutions, a large business. There is no indication of small business subcontracting requirements or participation in this award data.

Oversight & Accountability

The contract was awarded via definitive contract, suggesting a structured procurement process. Oversight would typically involve contract officers and technical monitors to ensure performance and adherence to terms, especially with Time and Materials pricing.

Related Government Programs

Other Computer Related Services
Department of Labor Contracting
Office of the Assistant Secretary for Administration and Management Programs

Risk Flags

Potential for cost overruns due to Time and Materials pricing.
Risk of technology obsolescence over the contract's nearly 5-year duration.
Lack of specific performance metrics in the provided data.
Broad NAICS code may obscure detailed service costs and effectiveness.

Frequently Asked Questions

What is this federal contract paying for?

Department of Labor awarded $26.3 million to ASRC FEDERAL DATA SOLUTIONS, LLC. IGF::CT::IGF INTERACTIVE INTELLIGENCE VOICE OVER INTERNET PROTOCOL/INTERACTIVE VOICE RESPONSE (VOIP/IVR) SOLUTION

Who is the contractor on this award?

The obligated recipient is ASRC FEDERAL DATA SOLUTIONS, LLC.

Which agency awarded this contract?

Awarding agency: Department of Labor (Office of the Assistant Secretary for Administration and Management).

What is the total obligated amount?

The obligated amount is $26.3 million.

What is the period of performance?

Start: 2015-06-19. End: 2020-08-26.

What specific performance metrics were established to ensure the VOIP/IVR solution met the Department of Labor's needs effectively?

The provided data does not detail specific performance metrics. Effective oversight would require the agency to define and track key performance indicators (KPIs) related to call quality, uptime, user satisfaction, and response times to ensure the VOIP/IVR solution delivers intended value and meets operational requirements.

How was the Time and Materials pricing structure managed to control costs and prevent potential overruns?

Managing Time and Materials (T&M) contracts requires rigorous oversight. The agency likely implemented labor hour tracking, established ceiling prices for labor categories, and conducted regular reviews of invoices and work performed to ensure costs remained within budget and aligned with the scope of work.

What was the process for evaluating the technical capabilities and proposed solutions from competing vendors during the full and open competition?

During a full and open competition, the agency would typically establish evaluation criteria based on technical approach, past performance, management plan, and price. Vendors submit proposals addressing these criteria, which are then scored by a technical evaluation board to determine the best value offering for the government.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE

Solicitation ID: DOL-OPS-15-R-00026

Offers Received: 1

Pricing Type: TIME AND MATERIALS (Y)

Evaluated Preference: NONE

Contractor Details

Parent Company: Arctic Slope Regional Corporation

Address: 7000 MUIRKIRK MEADOWS DR, BELTSVILLE, MD, 20705

Business Categories: Alaskan Native Corporation Owned Firm, Category Business, Corporate Entity Not Tax Exempt, Minority Owned Business, Other Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $26,593,180

Exercised Options: $26,586,180

Current Obligation: $26,320,798

Actual Outlays: $5,761,514

Subaward Activity

Number of Subawards: 3

Total Subaward Amount: $529,113

Contract Characteristics

Multi-Year Contract: Yes

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Cost or Pricing Data: NO

Timeline