HHS awards $6M contract for COVID-19 provider relief fund support to Kingstonville, LLC

Contract Overview

Contract Amount: $6,032,405 ($6.0M)

Contractor: Kingstonville, LLC

Awarding Agency: Department of Health and Human Services

Start Date: 2022-07-01

End Date: 2025-06-30

Contract Duration: 1,095 days

Daily Burn Rate: $5.5K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 1

Pricing Type: FIRM FIXED PRICE

Sector: Healthcare

Official Description: OFAM78 C 4400. HRSA RECONSIDERATION OF PROVIDER RELIEF FUND ALLOCATIONS AND CUSTOMER SERVICE SUPPORT IN RESPONSE TO COVID-19.

Place of Performance

Location: BETHESDA, MONTGOMERY County, MARYLAND, 20817

State: Maryland Government Spending

Plain-Language Summary

Department of Health and Human Services obligated $6.0 million to KINGSTONVILLE, LLC for work described as: OFAM78 C 4400. HRSA RECONSIDERATION OF PROVIDER RELIEF FUND ALLOCATIONS AND CUSTOMER SERVICE SUPPORT IN RESPONSE TO COVID-19. Key points: 1. Contract focuses on administrative management and consulting services for provider relief fund allocations. 2. The contract duration is 3 years, aligning with ongoing needs for pandemic response. 3. Awarded via full and open competition, suggesting a competitive bidding process. 4. The firm fixed-price contract type helps manage cost certainty for the government. 5. This award represents a small portion of overall federal spending on COVID-19 relief efforts. 6. The contractor, Kingstonville, LLC, is tasked with customer service support related to the fund.

Value Assessment

Rating: good

The contract value of approximately $6 million over three years for administrative support services appears reasonable when benchmarked against similar government contracts for consulting and program management. While specific per-unit cost data is not provided, the overall award amount suggests a structured approach to managing the Provider Relief Fund's complexities. The firm fixed-price nature of the contract provides cost predictability, which is a positive indicator for value.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

This contract was awarded through full and open competition, indicating that multiple qualified vendors had the opportunity to bid. The specific number of bidders is not detailed, but this procurement method generally fosters a competitive environment, which can lead to better pricing and service quality. The open competition suggests that the agency sought the best value proposition from the market.

Taxpayer Impact: Taxpayers benefit from a competitive process that aims to secure cost-effective services and prevent overpayment for administrative support.

Public Impact

Healthcare providers receiving funds from the Provider Relief Fund will benefit from improved customer service and clearer allocation guidance. The services delivered will enhance the operational efficiency of the Health Resources and Services Administration (HRSA) in managing pandemic-related financial aid. The geographic impact is national, supporting healthcare entities across the United States. Workforce implications include potential employment opportunities within Kingstonville, LLC for administrative and consulting roles.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for scope creep if the definition of 'customer service support' is not tightly managed.
Reliance on a single contractor for critical administrative functions could pose a risk if performance falters.

Positive Signals

Awarded through full and open competition, suggesting a robust selection process.
Firm fixed-price contract type provides cost certainty.
Contract duration aligns with the ongoing need for COVID-19 relief fund management.

Sector Analysis

This contract falls within the administrative management and general management consulting services sector, a broad category encompassing support for government programs. The market for such services is substantial, with significant federal spending allocated annually to program administration and consulting. This specific award is a component of the larger federal response to the COVID-19 pandemic, which has seen increased demand for administrative and logistical support across various agencies.

Small Business Impact

The contract was not set aside for small businesses, and there is no indication of subcontracting requirements for small businesses in the provided data. This suggests that the primary award went to a larger entity or that small business participation was not a specific focus of this particular procurement. Further analysis would be needed to determine if small businesses are indirectly involved or if there are opportunities for them in future related procurements.

Oversight & Accountability

Oversight for this contract will likely be managed by the Health Resources and Services Administration (HRSA) contracting officers and program managers. Accountability measures are inherent in the firm fixed-price contract structure, requiring the contractor to deliver specified services within the agreed budget. Transparency is generally maintained through federal contract databases, though specific performance metrics and oversight reports may not always be publicly accessible.

Related Government Programs

Provider Relief Fund
COVID-19 Healthcare Provider Support
HRSA Grant Management Support
Federal Administrative Consulting Services

Risk Flags

Potential for performance issues if contractor lacks adequate staffing or expertise.
Risk of evolving program requirements necessitating contract modifications.
Data security and privacy concerns related to handling provider information.

Frequently Asked Questions

What is this federal contract paying for?

Department of Health and Human Services awarded $6.0 million to KINGSTONVILLE, LLC. OFAM78 C 4400. HRSA RECONSIDERATION OF PROVIDER RELIEF FUND ALLOCATIONS AND CUSTOMER SERVICE SUPPORT IN RESPONSE TO COVID-19.

Who is the contractor on this award?

The obligated recipient is KINGSTONVILLE, LLC.

Which agency awarded this contract?

Awarding agency: Department of Health and Human Services (Health Resources and Services Administration).

What is the total obligated amount?

The obligated amount is $6.0 million.

What is the period of performance?

Start: 2022-07-01. End: 2025-06-30.

What is the track record of Kingstonville, LLC in performing similar federal contracts, particularly those involving healthcare administration or large-scale financial support programs?

Information regarding Kingstonville, LLC's specific track record with federal contracts, especially those of a similar scale and scope to the HRSA Provider Relief Fund support, is not detailed in the provided data. A comprehensive assessment would require reviewing past performance evaluations (e.g., Contractor Performance Assessment Reporting System - CPARS), contract history databases, and any publicly available information on their previous government engagements. Without this data, it is difficult to definitively assess their experience and capability in managing complex administrative and customer service functions for a critical federal program like the Provider Relief Fund. Further investigation into their portfolio of work would be necessary to gauge their suitability and past success.

How does the awarded amount of $6,032,404.7 compare to the estimated value or budget for this specific requirement?

The provided data indicates an award amount of $6,032,404.7 for the HRSA Provider Relief Fund support contract. However, the data does not include the estimated value or the initial budget allocated for this requirement prior to the solicitation. To assess how the awarded amount compares to the budget, one would need to access the original contract solicitation documents or internal agency budget information. If the award is significantly lower than the estimate, it could indicate successful cost negotiation or a competitive bidding process driving down prices. Conversely, if it's higher, it might suggest unforeseen complexities or a less competitive outcome. Without the estimated value, a direct comparison for value-for-money assessment is not possible.

What are the key performance indicators (KPIs) that will be used to measure the success of Kingstonville, LLC in providing customer service and support for the Provider Relief Fund?

The provided contract data does not specify the Key Performance Indicators (KPIs) that will be used to measure the success of Kingstonville, LLC's performance. Typically, for customer service and administrative support contracts, KPIs might include metrics such as response times to inquiries, resolution rates for provider issues, accuracy of information provided, customer satisfaction scores, and adherence to service level agreements (SLAs). The contract's statement of work (SOW) or performance work statement (PWS) would usually detail these specific metrics. Effective oversight would involve HRSA regularly monitoring these KPIs to ensure the contractor is meeting the required standards and delivering value.

What is the historical spending pattern for administrative and customer service support related to the Provider Relief Fund or similar HRSA programs?

Historical spending patterns for administrative and customer service support related to the Provider Relief Fund (PRF) or similar HRSA programs are not detailed in the provided data. The PRF itself was established in response to the COVID-19 pandemic, making its administrative support needs relatively recent and potentially fluctuating based on program evolution and funding levels. To understand historical spending, one would need to analyze HRSA's budget allocations and contract awards for program administration over the past few fiscal years, specifically looking for contracts with similar NAICS codes (like 541611) or service descriptions. This would help contextualize the current $6 million award within broader trends of HRSA's operational expenditures.

Are there any specific risks identified by HRSA or the contracting officer regarding the performance of Kingstonville, LLC or the nature of the services required?

The provided data does not explicitly list any specific risks identified by HRSA or the contracting officer concerning Kingstonville, LLC's performance or the nature of the services. However, general risks associated with contracts of this type could include challenges in maintaining consistent service quality, managing a high volume of inquiries, adapting to evolving program requirements, and ensuring data security and privacy. The 'wi' (workforce insights) section of the schema does include potential concerns like 'potential for scope creep' and 'reliance on a single contractor,' which are common risk indicators for such engagements. A thorough risk assessment would typically be documented within the contract file or agency risk management framework.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Management, Scientific, and Technical Consulting Services › Administrative Management and General Management Consulting Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › MANAGEMENT SUPPORT SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 1

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 6701 DEMOCRACY BLVD, STE 300, BETHESDA, MD, 20817

Business Categories: 8(a) Program Participant, Black American Owned Business, Category Business, Corporate Entity Not Tax Exempt, DoT Certified Disadvantaged Business Enterprise, Economically Disadvantaged Women Owned Small Business, Limited Liability Corporation, Minority Owned Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business

Financial Breakdown

Contract Ceiling: $6,032,405

Exercised Options: $6,032,405

Current Obligation: $6,032,405

Actual Outlays: $2,797,143

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: 47QRAA19D00B7

IDV Type: FSS

Timeline