NIH Renews ServiceNow Platform for $875K with Countertrade Products, Inc
Contract Overview
Contract Amount: $875,309 ($875.3K)
Contractor: Countertrade Products, Inc.
Awarding Agency: Department of Health and Human Services
Start Date: 2026-04-10
End Date: 2027-02-18
Contract Duration: 314 days
Daily Burn Rate: $2.8K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 4
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: NIH OD SERVICENOW PLATFORM RENEWAL
Place of Performance
Location: BETHESDA, MONTGOMERY County, MARYLAND, 20892
State: Maryland Government Spending
Plain-Language Summary
Department of Health and Human Services obligated $875,309.21 to COUNTERTRADE PRODUCTS, INC. for work described as: NIH OD SERVICENOW PLATFORM RENEWAL Key points: 1. Contract value of $875,309.21 for platform renewal. 2. Countertrade Products, Inc. is the awardee. 3. The contract falls under 'Other Computer Related Services' (NAICS 541519). 4. Renewal period extends from April 2026 to February 2027.
Value Assessment
Rating: fair
The contract is a renewal for a ServiceNow platform. Without specific benchmarks for this type of IT service renewal, a direct pricing assessment is difficult. However, the value appears moderate for a platform of this nature.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, suggesting a competitive bidding process. This method generally promotes price discovery and potentially better pricing for the government.
Taxpayer Impact: Taxpayer funds are being used for the renewal of an essential IT platform, ensuring continued operational capabilities for NIH.
Public Impact
Ensures continued access to critical IT services for NIH researchers and staff. Supports administrative and operational functions through the ServiceNow platform. Potential for improved data management and workflow efficiency.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Renewal of existing platform may indicate lack of innovation or exploration of alternatives.
- Dependence on a single vendor for critical IT infrastructure.
- Potential for cost creep in future renewals if not managed effectively.
Positive Signals
- Awarded through full and open competition.
- Firm fixed price contract provides cost certainty.
- Renewal ensures continuity of essential services.
Sector Analysis
The IT services sector is highly dynamic. Benchmarking IT platform renewals requires comparison against similar software-as-a-service (SaaS) contracts and vendor pricing models. The value of this contract is within a typical range for enterprise-level platform renewals.
Small Business Impact
The data does not indicate whether small businesses were involved in this procurement, either as prime contractors or subcontractors. Further analysis would be needed to determine small business participation.
Oversight & Accountability
The contract was awarded under full and open competition, suggesting a structured procurement process. Oversight would involve monitoring contract performance, adherence to terms, and financial expenditures throughout the renewal period.
Related Government Programs
- Other Computer Related Services
- Department of Health and Human Services Contracting
- National Institutes of Health Programs
Risk Flags
- Potential for vendor lock-in with continued reliance on ServiceNow.
- Cost-effectiveness of renewal versus exploring alternative solutions.
- Lack of detail on specific performance metrics and service level agreements.
- Limited insight into the competitive intensity of the bidding process.
Tags
other-computer-related-services, department-of-health-and-human-services, md, delivery-order, 100k-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Health and Human Services awarded $875,309.21 to COUNTERTRADE PRODUCTS, INC.. NIH OD SERVICENOW PLATFORM RENEWAL
Who is the contractor on this award?
The obligated recipient is COUNTERTRADE PRODUCTS, INC..
Which agency awarded this contract?
Awarding agency: Department of Health and Human Services (National Institutes of Health).
What is the total obligated amount?
The obligated amount is $875,309.21.
What is the period of performance?
Start: 2026-04-10. End: 2027-02-18.
What specific functionalities does the ServiceNow platform provide to NIH, and how critical are they to the agency's mission?
The ServiceNow platform likely supports a range of IT service management, workflow automation, and operational support functions for the NIH. Criticality would depend on its role in areas like research support, administrative processes, or data management. Understanding these specific uses is key to assessing the value derived from the $875K renewal.
What was the competitive landscape during the full and open competition, and were there significant price differences between bids?
While awarded under full and open competition, details on the number of bidders and price variations are not provided. A robust competition typically involves multiple bids, allowing the government to select the best value. Investigating bid data could reveal if the government secured optimal pricing or if further negotiation might be warranted in the future.
How does the cost of this ServiceNow renewal compare to similar government or private sector contracts for comparable services?
Benchmarking this $875K renewal against similar government or private sector contracts for ServiceNow or comparable IT platforms is crucial. Factors like user count, modules utilized, and contract duration influence pricing. Without this comparative data, assessing whether the price represents good value for the services rendered is challenging.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 75N98026Q00106
Offers Received: 4
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 7585 W 66TH AVE, ARVADA, CO, 80003
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $875,309
Exercised Options: $875,309
Current Obligation: $875,309
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: HHSN316201500044W
IDV Type: GWAC
Timeline
Start Date: 2026-04-10
Current End Date: 2027-02-18
Potential End Date: 2027-02-18 00:00:00
Last Modified: 2026-04-10
More Contracts from Countertrade Products, Inc.
- IT - Servicenow — $182.4M (Department of the Treasury)
- Computer Equipment — $115.0M (Department of Defense)
- Laptops and Other Computer Equipment — $64.2M (Department of Defense)
- Hardware and Peripheral Equipment to Refresh End-User Computer Equipment. This Delivery Order Acquires Laptop Computers, Desktop and Tablet Computers, Thin Client, Monitors, and Various IT Peripheral/Miscellaneous Equipment — $51.1M (Department of Homeland Security)
- Mvsat CCE ARP — $48.3M (Department of Defense)
Other Department of Health and Human Services Contracts
- Contact Center Operations (CCO) — $5.5B (Maximus Federal Services, Inc.)
- TAS::75 0849::TAS Oper of Govt R&D Goco Facilities — $4.8B (Leidos Biomedical Research Inc)
- THE Purpose of This Contract IS to Provide the Full Complement of Services Necessary to Care for UC in ORR Custody Including Facilities Set-Up, Maintenance, and Support Internal and Perimeter (IF Applicable) Security, Direct Care and Supervision Inc — $3.5B (Rapid Deployment Inc)
- Contact Center Operations — $2.6B (Maximus Federal Services, Inc.)
- Federal Contract — $2.4B (Leidos Biomedical Research Inc)
View all Department of Health and Human Services contracts →