DHS awards $3.17M contract for EEO investigation and counseling services to Crossroads Mediation Services
Contract Overview
Contract Amount: $3,167,567 ($3.2M)
Contractor: Crossroads Mediation Services, Inc
Awarding Agency: Department of Homeland Security
Start Date: 2024-02-16
End Date: 2027-02-15
Contract Duration: 1,095 days
Daily Burn Rate: $2.9K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 4
Pricing Type: FIRM FIXED PRICE
Sector: Other
Official Description: USCIS OFFICE OF EQUAL OPPORTUNITY AND INCLUSION (OEOI), CONFLICT RESOLUTION DIVISION (CRD) EEO INVESTIGATION AND COUNSELING SERVICES CONTRACT
Place of Performance
Location: MANASSAS, MANASSAS CITY County, VIRGINIA, 20110
State: Virginia Government Spending
Plain-Language Summary
Department of Homeland Security obligated $3.2 million to CROSSROADS MEDIATION SERVICES, INC for work described as: USCIS OFFICE OF EQUAL OPPORTUNITY AND INCLUSION (OEOI), CONFLICT RESOLUTION DIVISION (CRD) EEO INVESTIGATION AND COUNSELING SERVICES CONTRACT Key points: 1. Contract focuses on EEO investigation and counseling, crucial for workplace fairness. 2. Crossroads Mediation Services, Inc. secured the award. 3. The contract duration is three years, ending in February 2027. 4. This falls under Investigation and Personal Background Check Services (NAICS 561611).
Value Assessment
Rating: good
The contract value of $3.17 million over three years appears reasonable for specialized EEO investigation and counseling services. Benchmarking against similar government contracts for these services would provide a more precise assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded through full and open competition, suggesting a robust price discovery process. This method typically leads to competitive pricing as multiple vendors had the opportunity to bid.
Taxpayer Impact: The use of full and open competition is expected to yield fair pricing, maximizing the value of taxpayer funds for essential EEO services.
Public Impact
Ensures fair and impartial investigation of equal employment opportunity complaints. Provides counseling services to help resolve workplace disputes internally. Supports USCIS's commitment to a diverse and inclusive workforce. Aims to prevent and address discrimination and harassment within the agency.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Potential for vendor lock-in if performance is exceptional.
- Reliance on a single vendor for critical EEO functions.
Positive Signals
- Full and open competition promotes fairness and value.
- Clear contract duration and fixed-price structure.
- Services directly support agency compliance and employee relations.
Sector Analysis
This contract falls within the professional, scientific, and technical services sector, specifically related to investigation and background check services. Government spending in this area is often driven by regulatory compliance and human capital management needs.
Small Business Impact
The data does not indicate whether small businesses were involved as subcontractors or prime contractors. Further analysis would be needed to assess small business participation.
Oversight & Accountability
The contract is managed by the Department of Homeland Security, USCIS. Standard oversight mechanisms for federal contracts would apply, including performance monitoring and compliance checks.
Related Government Programs
- Investigation and Personal Background Check Services
- Department of Homeland Security Contracting
- U.S. Citizenship and Immigration Services Programs
Risk Flags
- Potential for scope creep if not clearly defined.
- Dependence on vendor expertise for sensitive investigations.
- Need for robust quality assurance to ensure impartiality.
- Risk of employee dissatisfaction if resolution processes are perceived as unfair.
Tags
investigation-and-personal-background-ch, department-of-homeland-security, va, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $3.2 million to CROSSROADS MEDIATION SERVICES, INC. USCIS OFFICE OF EQUAL OPPORTUNITY AND INCLUSION (OEOI), CONFLICT RESOLUTION DIVISION (CRD) EEO INVESTIGATION AND COUNSELING SERVICES CONTRACT
Who is the contractor on this award?
The obligated recipient is CROSSROADS MEDIATION SERVICES, INC.
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (U.S. Citizenship and Immigration Services).
What is the total obligated amount?
The obligated amount is $3.2 million.
What is the period of performance?
Start: 2024-02-16. End: 2027-02-15.
What is the specific scope of 'EEO Investigation and Counseling Services' and how does it align with USCIS's mission?
These services encompass the formal investigation of alleged discriminatory practices and informal counseling to facilitate early resolution of workplace disputes. They are critical for upholding USCIS's commitment to equal employment opportunity, ensuring a fair and equitable environment for all employees and applicants, and maintaining compliance with federal civil rights laws.
What are the key performance indicators (KPIs) for this contract to ensure effectiveness and value?
Key performance indicators likely include timely case closure rates, accuracy and thoroughness of investigations, client satisfaction with counseling services, and adherence to confidentiality protocols. Measuring the reduction in formal complaints or successful informal resolutions would also indicate effectiveness and provide value.
How will the agency ensure continued fair pricing and service quality throughout the contract's duration?
The agency will likely monitor vendor performance against contract requirements and established KPIs. Regular performance reviews, comparison with market rates for similar services, and exercising options judiciously will help ensure continued fair pricing and service quality.
Industry Classification
NAICS: Administrative and Support and Waste Management and Remediation Services › Investigation and Security Services › Investigation and Personal Background Check Services
Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › PROFESSIONAL SERVICES
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 70SBUR24Q00000021
Offers Received: 4
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 9250 MOSBY ST STE 100, MANASSAS, VA, 20110
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $5,950,797
Exercised Options: $3,167,567
Current Obligation: $3,167,567
Actual Outlays: $523,577
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: 47QREA19D0010
IDV Type: FSS
Timeline
Start Date: 2024-02-16
Current End Date: 2027-02-15
Potential End Date: 2029-02-15 00:00:00
Last Modified: 2026-02-09
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