DHS Awards $32.3M Salesforce Contract to HESFP, LLC for Citizen Services
Contract Overview
Contract Amount: $32,263,483 ($32.3M)
Contractor: Hesfp, LLC
Awarding Agency: Department of Homeland Security
Start Date: 2023-09-30
End Date: 2026-09-28
Contract Duration: 1,094 days
Daily Burn Rate: $29.5K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 14
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: EPIC: POOL 2-SALESFORCE. EPIC IS AN ENTERPRISE WIDE CONTRACT FOR INTEGRATED CITIZEN DEVELOPMENT SERVICES.
Place of Performance
Location: CAMP SPRINGS, HOWARD County, MARYLAND, 20588
State: Maryland Government Spending
Plain-Language Summary
Department of Homeland Security obligated $32.3 million to HESFP, LLC for work described as: EPIC: POOL 2-SALESFORCE. EPIC IS AN ENTERPRISE WIDE CONTRACT FOR INTEGRATED CITIZEN DEVELOPMENT SERVICES. Key points: 1. Contract awarded to HESFP, LLC for enterprise-wide citizen development services. 2. Significant award value of $32.3 million over approximately 3.6 years. 3. Competition method was 'Full and Open', suggesting broad market participation. 4. Sector focus is IT services, specifically enterprise software and development.
Value Assessment
Rating: good
The award value of $32.3 million for a 3.6-year contract appears reasonable for enterprise-wide citizen development services. Benchmarking against similar large-scale IT service contracts would provide further context.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, indicating that multiple vendors had the opportunity to bid. This method generally promotes competitive pricing and allows the government to select the best value.
Taxpayer Impact: The use of full and open competition aims to ensure taxpayer funds are used efficiently by fostering a competitive environment for service providers.
Public Impact
Enhances citizen development services across the Department of Homeland Security. Supports U.S. Citizenship and Immigration Services with integrated solutions. Potential for improved efficiency and user experience in citizen-facing applications.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Positive Signals
- Full and open competition utilized.
- Clear contract duration and delivery order structure.
- Focus on critical citizen services.
Sector Analysis
This contract falls within the Information Technology sector, specifically focusing on enterprise software development and integration services. Spending in this area is substantial across federal agencies for modernizing operations and improving citizen interaction.
Small Business Impact
The data indicates this contract was awarded under full and open competition, and there is no specific mention of small business participation or set-asides. Further analysis would be needed to determine if small businesses were involved as subcontractors.
Oversight & Accountability
The contract is a delivery order under a larger pool (EPIC: POOL 2), suggesting an existing framework for oversight. The Department of Homeland Security and USCIS are responsible for managing this contract and ensuring performance.
Related Government Programs
- Engineering Services
- Department of Homeland Security Contracting
- U.S. Citizenship and Immigration Services Programs
Risk Flags
- Lack of specific performance metrics.
- No explicit mention of small business utilization.
- Potential for vendor lock-in with enterprise-wide solutions.
Tags
engineering-services, department-of-homeland-security, md, delivery-order, 10m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Homeland Security awarded $32.3 million to HESFP, LLC. EPIC: POOL 2-SALESFORCE. EPIC IS AN ENTERPRISE WIDE CONTRACT FOR INTEGRATED CITIZEN DEVELOPMENT SERVICES.
Who is the contractor on this award?
The obligated recipient is HESFP, LLC.
Which agency awarded this contract?
Awarding agency: Department of Homeland Security (U.S. Citizenship and Immigration Services).
What is the total obligated amount?
The obligated amount is $32.3 million.
What is the period of performance?
Start: 2023-09-30. End: 2026-09-28.
What specific Salesforce functionalities will be implemented or enhanced under this contract?
The contract details focus on 'integrated citizen development services' using Salesforce. While not explicitly stated, this likely involves customizing Salesforce platforms to improve citizen engagement, streamline application processes, and manage data more effectively for agencies like USCIS. Specific functionalities could range from case management enhancements to public-facing portal development.
What are the key performance indicators (KPIs) for HESFP, LLC to meet contract requirements?
The provided data does not specify the key performance indicators (KPIs) for this contract. Typically, for IT development services, KPIs would relate to project timelines, system uptime, user satisfaction, defect rates, and successful integration of new features. These would be detailed in the contract's statement of work.
How does this contract align with broader DHS IT modernization goals?
This contract likely aligns with DHS's broader IT modernization goals by leveraging a widely adopted enterprise platform like Salesforce to improve the delivery of citizen services. Modernizing citizen-facing applications and internal development processes can lead to greater efficiency, better data management, and improved user experiences, which are common objectives in federal IT modernization efforts.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Architectural, Engineering, and Related Services › Engineering Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Solicitation ID: 70SBUR23Q00000009
Offers Received: 14
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 101 LOWE AVE SE STE 3B, HUNTSVILLE, AL, 35801
Business Categories: Category Business, Limited Liability Corporation, Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $71,253,337
Exercised Options: $32,263,483
Current Obligation: $32,263,483
Actual Outlays: $17,263,645
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Parent Contract
Parent Award PIID: GS00F164GA
IDV Type: FSS
Timeline
Start Date: 2023-09-30
Current End Date: 2026-09-28
Potential End Date: 2028-09-28 00:00:00
Last Modified: 2025-11-24
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