Contact Center Tier 1 (CCT1)- the Purpose of This Task Order IS to Provide Tier 0 and Tier 1 Level Support for the Uscis Contact Center by Assisting the Public With Information on Immigration Related Services and Benefits
Contract Overview
Contract Amount: $166,952,213 ($167.0M)
Contractor: General Dynamics Information Technology, Inc.
Awarding Agency: Department of Homeland Security
Start Date: 2021-08-13
End Date: 2026-08-12
Official Description: CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.