VA Awards $4.7M for Patient Experience Tech to Minuteman Technology Services

Contract Overview

Contract Amount: $4,707,217 ($4.7M)

Contractor: Minuteman Technology Services LLC

Awarding Agency: Department of Veterans Affairs

Start Date: 2023-03-01

End Date: 2026-08-28

Contract Duration: 1,276 days

Daily Burn Rate: $3.7K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 1

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: IMPROVED PATIENT EXPERIENCE

Place of Performance

Location: NORTHPORT, SUFFOLK County, NEW YORK, 11768

State: New York Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $4.7 million to MINUTEMAN TECHNOLOGY SERVICES LLC for work described as: IMPROVED PATIENT EXPERIENCE Key points: 1. Contract awarded for custom computer programming services. 2. Minuteman Technology Services LLC is the prime contractor. 3. The contract aims to improve patient experience. 4. This is a delivery order under a larger contract. 5. The contract duration is over 3 years.

Value Assessment

Rating: good

The award amount of $4.7M over 3 years appears reasonable for custom programming services focused on patient experience. Benchmarking against similar VA IT contracts would provide a more precise assessment.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, suggesting a competitive bidding process. This method generally leads to better price discovery and value for the government.

Taxpayer Impact: The competitive nature of the award is positive for taxpayers, indicating that the VA likely received competitive pricing for these services.

Public Impact

Improved patient experience through technology solutions. Potential for enhanced healthcare delivery at VA facilities. Supports the IT sector with a significant contract award.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Lack of specific performance metrics in provided data.
Potential for scope creep in custom programming projects.
Dependence on a single vendor for critical patient experience improvements.

Positive Signals

Awarded through full and open competition.
Clear objective to improve patient experience.
Long-term contract provides stability.

Sector Analysis

This contract falls within the IT services sector, specifically custom computer programming. Spending in this area is crucial for modernizing government operations and improving service delivery.

Small Business Impact

The data indicates the prime contractor is Minuteman Technology Services LLC. Further analysis would be needed to determine if small businesses were involved as subcontractors.

Oversight & Accountability

The Department of Veterans Affairs is responsible for oversight. The delivery order structure suggests it's part of a larger framework, implying existing oversight mechanisms.

Related Government Programs

Custom Computer Programming Services
Department of Veterans Affairs Contracting
Department of Veterans Affairs Programs

Risk Flags

Potential for cost overruns if scope is not managed.
Risk of vendor lock-in if solutions are proprietary.
Dependence on vendor's technical expertise.
Ensuring actual patient experience improvements are realized.

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $4.7 million to MINUTEMAN TECHNOLOGY SERVICES LLC. IMPROVED PATIENT EXPERIENCE

Who is the contractor on this award?

The obligated recipient is MINUTEMAN TECHNOLOGY SERVICES LLC.

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $4.7 million.

What is the period of performance?

Start: 2023-03-01. End: 2026-08-28.

What specific technologies or services will be implemented to improve patient experience?

The provided data does not specify the exact technologies or services. Further details would be required from the contract's statement of work to understand the scope of custom computer programming. This could range from patient portal enhancements to data analytics for service improvement.

What are the key performance indicators (KPIs) for measuring the success of this contract?

Key performance indicators are not detailed in the provided data. Effective oversight would require clearly defined KPIs related to patient satisfaction, wait times, access to care, or other relevant metrics to ensure the $4.7M investment yields tangible improvements.

How does this contract align with the VA's broader digital transformation strategy?

This contract likely aligns with the VA's strategy to modernize its IT infrastructure and improve patient-centric services. Investing in custom programming for patient experience suggests a focus on user-facing improvements and potentially integrating disparate systems for a more seamless patient journey.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Custom Computer Programming Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 1

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 35 MANATAUG TRL, MARBLEHEAD, MA, 01945

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Limited Liability Corporation, Service Disabled Veteran Owned Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business

Financial Breakdown

Contract Ceiling: $4,707,217

Exercised Options: $4,707,217

Current Obligation: $4,707,217

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: 47QTCA18D008Q

IDV Type: FSS

Timeline