VA Awards $29.9M IT Helpdesk Contract to G2 Innovative Solutions Inc

Contract Overview

Contract Amount: $29,893,915 ($29.9M)

Contractor: G2 Innovative Solutions Inc

Awarding Agency: Department of Veterans Affairs

Start Date: 2021-08-15

End Date: 2026-08-14

Contract Duration: 1,825 days

Daily Burn Rate: $16.4K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 10

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: FSC VATAS HELPDESK

Place of Performance

Location: AUSTIN, TRAVIS County, TEXAS, 78744

State: Texas Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $29.9 million to G2 INNOVATIVE SOLUTIONS INC for work described as: FSC VATAS HELPDESK Key points: 1. Contract awarded for custom computer programming services. 2. G2 Innovative Solutions Inc. is the sole awardee. 3. The contract has a duration of 5 years. 4. The award was made under full and open competition. 5. The contract is firm fixed price.

Value Assessment

Rating: good

The contract value of $29.9 million over five years appears reasonable for IT helpdesk services. Benchmarking against similar contracts for custom computer programming services would provide a more definitive assessment of value.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, suggesting a robust price discovery process. The use of a delivery order mechanism within a larger contract framework is standard.

Taxpayer Impact: The competitive nature of the award is expected to yield fair pricing for taxpayers.

Public Impact

Veterans will benefit from improved IT support services. The contract supports a small business, though not explicitly stated as a primary goal. The Department of Veterans Affairs continues to invest in IT infrastructure.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Lack of specific performance metrics in provided data.
Potential for cost overruns if scope creeps.
Dependence on a single vendor for critical IT support.

Positive Signals

Awarded under full and open competition.
Firm fixed price contract type limits cost uncertainty.
Long-term contract provides stability for service delivery.

Sector Analysis

This contract falls within the IT services sector, specifically custom computer programming. Spending benchmarks for IT helpdesk services vary widely based on scope, complexity, and user base.

Small Business Impact

While the data indicates the awardee is not a small business, the contract was competed fully and openly, allowing for small business participation if they met the qualifications.

Oversight & Accountability

The Department of Veterans Affairs is responsible for oversight. The firm fixed price contract and delivery order structure provide some accountability, but detailed performance monitoring is crucial.

Related Government Programs

Custom Computer Programming Services
Department of Veterans Affairs Contracting
Department of Veterans Affairs Programs

Risk Flags

Potential for vendor lock-in.
Reliance on a single vendor for critical IT support.
Scope creep could increase costs beyond the stated award.
Lack of detailed performance metrics in the provided data.

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $29.9 million to G2 INNOVATIVE SOLUTIONS INC. FSC VATAS HELPDESK

Who is the contractor on this award?

The obligated recipient is G2 INNOVATIVE SOLUTIONS INC.

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $29.9 million.

What is the period of performance?

Start: 2021-08-15. End: 2026-08-14.

What specific IT helpdesk services are included in this contract, and how do they align with VA's needs?

The contract is for custom computer programming services, likely encompassing helpdesk support, troubleshooting, and potentially system maintenance for VA IT infrastructure. The alignment with VA's needs would depend on the detailed statement of work, which is not provided. This includes user support, incident resolution, and potentially IT asset management.

What are the key performance indicators (KPIs) for this contract, and how will G2 Innovative Solutions Inc. be measured?

Key performance indicators are not detailed in the provided data. Typically, for IT helpdesk contracts, KPIs would include response times, resolution rates, customer satisfaction scores, and system uptime. The Department of Veterans Affairs would establish these metrics to ensure service quality and hold the contractor accountable for performance.

How does the $29.9 million award compare to historical spending on similar IT helpdesk services by the VA?

Without historical spending data for comparable VA IT helpdesk services, a direct comparison is difficult. However, $29.9 million over five years averages $5.98 million annually. This figure should be benchmarked against the size and complexity of the VA's user base and IT environment to assess its reasonableness.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Custom Computer Programming Services

Product/Service Code: SUPPORT SVCS (PROF, ADMIN, MGMT) › ADMINISTRATIVE SUPPORT SERVICES

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 10

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 113 DOCKSIDE PL, DAYTONA BEACH, FL, 32124

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business, Woman Owned Business, Women Owned Small Business

Financial Breakdown

Contract Ceiling: $30,828,526

Exercised Options: $30,828,526

Current Obligation: $29,893,915

Actual Outlays: $19,315,179

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Parent Contract

Parent Award PIID: GS35F403GA

IDV Type: FSS

Timeline