VA Awards $40M for Connected Care Help Desk VII to SoldierPoint Digital Health

Contract Overview

Contract Amount: $40,049,695 ($40.0M)

Contractor: Soldierpoint Digital Health, LLC

Awarding Agency: Department of Veterans Affairs

Start Date: 2024-09-01

End Date: 2026-08-31

Contract Duration: 729 days

Daily Burn Rate: $54.9K/day

Competition Type: FULL AND OPEN COMPETITION

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: CCIN - OFFICE OF CONNECTED CARE HELP DESK VII

Place of Performance

Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20001

State: District of Columbia Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $40.0 million to SOLDIERPOINT DIGITAL HEALTH, LLC for work described as: CCIN - OFFICE OF CONNECTED CARE HELP DESK VII Key points: 1. The Department of Veterans Affairs (VA) awarded a $40 million contract for help desk services. 2. SoldierPoint Digital Health, LLC secured the contract through full and open competition. 3. The contract duration is 729 days, ending August 31, 2026. 4. This award falls under Computer Systems Design Services (NAICS 541512).

Value Assessment

Rating: good

The award amount of $40 million over two years suggests a competitive pricing strategy. Benchmarking against similar IT support contracts would provide a clearer picture of value.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded using full and open competition, indicating a robust process for soliciting bids and ensuring fair market pricing. This method generally leads to better price discovery.

Taxpayer Impact: The competitive nature of this award is expected to yield reasonable pricing, maximizing the value of taxpayer funds for essential VA services.

Public Impact

Ensures continued support for the VA's Connected Care program, impacting veterans' access to telehealth and health management tools. Supports digital health initiatives critical for modernizing veteran healthcare delivery. The contract's success hinges on SoldierPoint Digital Health's ability to provide reliable and efficient help desk services.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for scope creep if additional services are required beyond the initial contract.
Reliance on a single vendor for critical help desk operations.

Positive Signals

Awarded through full and open competition, suggesting competitive pricing.
Clear contract duration and defined services.

Sector Analysis

This contract falls within the IT services sector, specifically computer systems design. Spending in this area is crucial for government modernization efforts, with benchmarks varying widely based on service complexity and duration.

Small Business Impact

The contract was awarded to SoldierPoint Digital Health, LLC. Analysis of whether this is a small business and its subcontracting plans is not provided in the data.

Oversight & Accountability

The Department of Veterans Affairs is responsible for oversight. Contract performance will be monitored to ensure adherence to terms and service level agreements.

Related Government Programs

Computer Systems Design Services
Department of Veterans Affairs Contracting
Department of Veterans Affairs Programs

Risk Flags

Vendor performance risk
Potential for service disruptions
Cybersecurity risks associated with handling veteran health data
Dependence on vendor's technical expertise

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $40.0 million to SOLDIERPOINT DIGITAL HEALTH, LLC. CCIN - OFFICE OF CONNECTED CARE HELP DESK VII

Who is the contractor on this award?

The obligated recipient is SOLDIERPOINT DIGITAL HEALTH, LLC.

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $40.0 million.

What is the period of performance?

Start: 2024-09-01. End: 2026-08-31.

What is the specific scope of services included in the Connected Care Help Desk VII contract?

The provided data indicates the contract is for 'Computer Systems Design Services' (NAICS 541512) and refers to a 'Connected Care Help Desk VII'. While the exact scope isn't detailed, it likely encompasses technical support, troubleshooting, and user assistance for the VA's telehealth and digital health platforms used by veterans.

How does the awarded price compare to industry benchmarks for similar IT help desk services?

Without specific details on the service level agreements, staffing ratios, and complexity of the VA's Connected Care systems, a direct comparison to industry benchmarks is difficult. However, the $40 million award over two years, stemming from full and open competition, suggests the VA aimed for competitive market pricing.

What are the key performance indicators (KPIs) for this contract, and how will they be measured?

The provided data does not specify the Key Performance Indicators (KPIs) or measurement methods for this contract. Typically, such contracts would include metrics related to response times, resolution rates, customer satisfaction, and system uptime for the help desk services.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - APLLICATIONS

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 2121 COOPERATIVE WAY STE 500, HERNDON, VA, 20171

Business Categories: Category Business, Not Designated a Small Business, Partnership or Limited Liability Partnership, Special Designations, U.S.-Owned Business

Financial Breakdown

Contract Ceiling: $194,151,726

Exercised Options: $40,049,695

Current Obligation: $40,049,695

Subaward Activity

Number of Subawards: 1

Total Subaward Amount: $44,440

Contract Characteristics

Multi-Year Contract: Yes

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: 36C10G24D0048

IDV Type: IDC

Timeline