VA awards $78.7M contract for Enterprise Service Desk Tier One Support to General Dynamics IT
Contract Overview
Contract Amount: $78,715,387 ($78.7M)
Contractor: General Dynamics Information Technology, Inc.
Awarding Agency: Department of Veterans Affairs
Start Date: 2024-09-30
End Date: 2027-03-29
Sector: IT
Official Description: ENTERPRISE SERVICE DESK (ESD) TIER ONE SUPPORT
Plain-Language Summary
Department of Veterans Affairs obligated $78.7 million to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for work described as: ENTERPRISE SERVICE DESK (ESD) TIER ONE SUPPORT Key points: 1. Contract supports essential IT helpdesk functions for the VA. 2. General Dynamics IT is the sole awardee for this delivery order. 3. Potential for service disruptions if support quality declines. 4. Long-term contract duration suggests ongoing need for these services.
Value Assessment
Rating: good
The contract value of $78.7 million over its period of performance is substantial, indicating a significant investment in IT support. The award is for a delivery order, suggesting it's part of a larger contracting vehicle.
Cost Per Unit: N/A
Competition Analysis
Competition Level: sole-source
This appears to be a sole-source award, meaning competition was likely limited or not pursued for this specific delivery order. The contract type is a Delivery Order.
Taxpayer Impact: Taxpayer funds are being used to procure essential IT support services for the Department of Veterans Affairs.
Public Impact
Veterans and VA staff will rely on this service for IT assistance. Ensures continuity of IT operations within the VA. Impacts the efficiency of VA employees' access to technology.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Risk of vendor lock-in due to sole-source nature.
- Potential for service degradation if performance monitoring is weak.
Positive Signals
- Ensures dedicated support for critical VA IT infrastructure.
- Provides a stable, long-term IT support solution.
Sector Analysis
This contract falls within the Information Technology services sector, specifically focusing on IT helpdesk and support functions crucial for government operations.
Small Business Impact
There is no indication of small business participation or set-aside status for this specific award. The awardee is a large, established IT services provider.
Oversight & Accountability
Oversight will likely involve performance metrics and service level agreements defined within the delivery order. The Department of Veterans Affairs is responsible for monitoring contractor performance.
Related Government Programs
- Enterprise Service Desk (ESD) Tier One Support
- IT Helpdesk Services
Risk Flags
- Sole-source justification
- Performance monitoring effectiveness
Tags
it-support, helpdesk, veterans-affairs, general-dynamics-it, sole-source, delivery-order
Frequently Asked Questions
What is this federal contract paying for?
Department of Veterans Affairs awarded $78.7 million to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.. ENTERPRISE SERVICE DESK (ESD) TIER ONE SUPPORT
Who is the contractor on this award?
The obligated recipient is GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC..
Which agency awarded this contract?
Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).
What is the total obligated amount?
The obligated amount is $78.7 million.
What is the period of performance?
Start: 2024-09-30. End: 2027-03-29.
Analysis insight 1
The contract's duration extends into 2027, indicating a strategic, long-term approach to IT support.
Analysis insight 2
Understanding the specific metrics for 'Tier One Support' is key to evaluating service quality.
Analysis insight 3
The sole-source nature warrants scrutiny regarding the justification for limited competition.