VA Awards $4.3M for IT Infrastructure Support to CivitasDX LLC, Ending Dec 2026

Contract Overview

Contract Amount: $4,337,760 ($4.3M)

Contractor: Civitasdx LLC

Awarding Agency: Department of Veterans Affairs

Start Date: 2021-12-13

End Date: 2026-12-12

Contract Duration: 1,825 days

Daily Burn Rate: $2.4K/day

Competition Type: FULL AND OPEN COMPETITION

Number of Offers Received: 4

Pricing Type: FIRM FIXED PRICE

Sector: IT

Official Description: ADMINISTRATION AND NETWORK INFRASTRUCTURE SUPPORT, CORE INFRASTRUCTURE SUPPORT, SYSTEM ADMINISTRATION, INVENTORY CONTROL, THE SUPPORT SERVICES SHALL INCLUDE VA NETWORKED AND NON-NETWORKED SYSTEMS.

Place of Performance

Location: SAINT LOUIS, SAINT LOUIS County, MISSOURI, 63125

State: Missouri Government Spending

Plain-Language Summary

Department of Veterans Affairs obligated $4.3 million to CIVITASDX LLC for work described as: ADMINISTRATION AND NETWORK INFRASTRUCTURE SUPPORT, CORE INFRASTRUCTURE SUPPORT, SYSTEM ADMINISTRATION, INVENTORY CONTROL, THE SUPPORT SERVICES SHALL INCLUDE VA NETWORKED AND NON-NETWORKED SYSTEMS. Key points: 1. Contract focuses on core IT infrastructure and system administration for VA networks. 2. CivitasDX LLC, a small business, secured this delivery order. 3. The contract is firm-fixed-price, indicating clear cost expectations. 4. Competition was full and open, suggesting a competitive bidding process.

Value Assessment

Rating: good

The award amount of $4.3M over five years appears reasonable for comprehensive IT infrastructure support. Benchmarking against similar VA contracts for system administration and network support would provide a more precise assessment.

Cost Per Unit: N/A

Competition Analysis

Competition Level: full-and-open

The contract was awarded under full and open competition, allowing all eligible vendors to bid. This method generally promotes competitive pricing and ensures the government receives best value.

Taxpayer Impact: The firm-fixed-price structure helps control costs, and the competitive award process aims to secure a fair price for taxpayers.

Public Impact

Ensures continued operation and security of critical VA IT systems. Supports veterans' access to healthcare services through reliable technology. Provides employment opportunities within the IT sector.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Potential for scope creep in infrastructure support.
Reliance on a single vendor for core IT functions.

Positive Signals

Firm-fixed-price contract limits cost overruns.
Full and open competition suggests a competitive award.
Long-term contract provides stability for IT services.

Sector Analysis

This contract falls under Computer Systems Design Services (NAICS 541512), a sector critical for government operations. Spending in this area is substantial, with agencies prioritizing robust IT infrastructure for service delivery.

Small Business Impact

CivitasDX LLC is identified as a small business, and this award contributes to the government's small business contracting goals. Supporting small businesses in IT services is a key objective.

Oversight & Accountability

The Department of Veterans Affairs is responsible for oversight. Regular performance reviews and adherence to contract terms are crucial for accountability.

Related Government Programs

Computer Systems Design Services
Department of Veterans Affairs Contracting
Department of Veterans Affairs Programs

Risk Flags

Potential for vendor lock-in due to long contract duration.
Dependency on a single small business for critical IT functions.
Risk of scope creep if 'support services' are not clearly defined.
Cybersecurity risks associated with network and system administration.

Frequently Asked Questions

What is this federal contract paying for?

Department of Veterans Affairs awarded $4.3 million to CIVITASDX LLC. ADMINISTRATION AND NETWORK INFRASTRUCTURE SUPPORT, CORE INFRASTRUCTURE SUPPORT, SYSTEM ADMINISTRATION, INVENTORY CONTROL, THE SUPPORT SERVICES SHALL INCLUDE VA NETWORKED AND NON-NETWORKED SYSTEMS.

Who is the contractor on this award?

The obligated recipient is CIVITASDX LLC.

Which agency awarded this contract?

Awarding agency: Department of Veterans Affairs (Department of Veterans Affairs).

What is the total obligated amount?

The obligated amount is $4.3 million.

What is the period of performance?

Start: 2021-12-13. End: 2026-12-12.

What is the specific scope of 'core infrastructure support' and how is it measured for performance?

The contract details should delineate specific services within 'core infrastructure support,' such as network maintenance, server management, cybersecurity patching, and help desk functions. Performance metrics would likely include uptime percentages, response times for critical issues, and successful completion of security audits. Clear Service Level Agreements (SLAs) are essential for objective performance measurement and accountability.

How does the VA ensure continued innovation and prevent vendor lock-in with this long-term contract?

The VA can mitigate vendor lock-in by incorporating clauses that facilitate knowledge transfer and require documentation of systems and processes. Regular market research and periodic re-competition, even for established services, can encourage CivitasDX LLC to maintain competitive pricing and service quality. The contract's structure should allow for incorporating new technologies or services if needed, potentially through modifications or future solicitations.

What are the key performance indicators (KPIs) used to evaluate CivitasDX LLC's service delivery and ensure value for money?

Key Performance Indicators (KPIs) likely include system uptime (e.g., 99.9%), incident response times (e.g., within 1 hour for critical issues), resolution times, and successful completion of security vulnerability scans. Customer satisfaction surveys from VA personnel using the supported systems would also be crucial. Adherence to these KPIs directly impacts the 'value for money' assessment and potential for future contract renewals.

Industry Classification

NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services

Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - COMPUTE

Competition & Pricing

Extent Competed: FULL AND OPEN COMPETITION

Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY

Offers Received: 4

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 9444 WAPLES ST STE 200, SAN DIEGO, CA, 92121

Business Categories: Category Business, Limited Liability Corporation, Partnership or Limited Liability Partnership, Self-Certified Small Disadvantaged Business, Service Disabled Veteran Owned Business, Small Business, Special Designations, U.S.-Owned Business, Veteran Owned Business

Financial Breakdown

Contract Ceiling: $4,337,760

Exercised Options: $4,337,760

Current Obligation: $4,337,760

Actual Outlays: $2,559,958

Subaward Activity

Number of Subawards: 3

Total Subaward Amount: $3,641,469

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED

Cost or Pricing Data: NO

Parent Contract

Parent Award PIID: VA11816D1011

IDV Type: IDC

Timeline