SSA's $6.9M VIPR Hardware Maintenance Contract Awarded to RELIASOURCE, Inc
Contract Overview
Contract Amount: $69,275 ($69.3K)
Contractor: Reliasource, Inc.
Awarding Agency: Social Security Administration
Start Date: 2026-04-06
End Date: 2027-04-05
Contract Duration: 364 days
Daily Burn Rate: $190/day
Competition Type: FULL AND OPEN COMPETITION
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: THIS EFFORT PROVIDES MAINTENANCE FOR THE HARDWARE USED WITH THE VISITOR INTAKE PROCESS (VIPR) PROJECT. VIPR KIOSKS PROVIDE THE CHECK-IN INTERFACE FOR VISITORS TO FIELD OFFICES FOR SCHEDULED APPOINTMENTS AND UNSCHEDULED VISITS. THE VISITOR INTAKE PROC
Place of Performance
Location: BALTIMORE, BALTIMORE CITY County, MARYLAND, 21235
State: Maryland Government Spending
Plain-Language Summary
Social Security Administration obligated $69,275.31 to RELIASOURCE, INC. for work described as: THIS EFFORT PROVIDES MAINTENANCE FOR THE HARDWARE USED WITH THE VISITOR INTAKE PROCESS (VIPR) PROJECT. VIPR KIOSKS PROVIDE THE CHECK-IN INTERFACE FOR VISITORS TO FIELD OFFICES FOR SCHEDULED APPOINTMENTS AND UNSCHEDULED VISITS. THE VISITOR INTAKE PROC Key points: 1. The contract supports hardware maintenance for the Visitor Intake Process (VIPR) kiosks, crucial for field office visitor check-ins. 2. RELIASOURCE, Inc. secured the award under full and open competition. 3. The contract duration is one year, with a total value of $6,927,531. 4. This spending falls under the 'Computer Terminal and Other Computer Peripheral Equipment Manufacturing' NAICS code.
Value Assessment
Rating: fair
The per-unit cost is not explicitly provided, making direct comparison difficult. However, the total value for a one-year maintenance contract for hardware supporting visitor intake kiosks appears substantial.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded through full and open competition, suggesting a competitive bidding process. This method generally promotes price discovery and aims for fair market value.
Taxpayer Impact: Taxpayers are funding the maintenance of essential hardware for visitor management systems across field offices.
Public Impact
Ensures smooth visitor processing at Social Security Administration field offices. Maintains critical hardware infrastructure for public-facing services. Supports the operational efficiency of appointment and unscheduled visits. Potential for cost savings through competitive bidding on maintenance services.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of detailed per-unit cost data for benchmarking.
- Potential for price creep in future maintenance renewals if not closely monitored.
Positive Signals
- Awarded through full and open competition.
- Clear contract end date provides a defined period for service.
Sector Analysis
This contract falls within the IT hardware maintenance sector. Spending benchmarks for similar maintenance contracts can vary widely based on the complexity and age of the hardware.
Small Business Impact
The data indicates this contract was not awarded to a small business. Further analysis would be needed to determine if small businesses had an opportunity to compete or subcontract.
Oversight & Accountability
The contract was awarded through full and open competition, suggesting a degree of oversight in the procurement process. Ongoing monitoring of performance and costs will be key for accountability.
Related Government Programs
- Computer Terminal and Other Computer Peripheral Equipment Manufacturing
- Social Security Administration Contracting
- Social Security Administration Programs
Risk Flags
- High total contract value.
- Lack of detailed cost breakdown.
- Potential for vendor lock-in.
- No small business participation indicated.
Tags
computer-terminal-and-other-computer-per, social-security-administration, md, delivery-order, under-100k
Frequently Asked Questions
What is this federal contract paying for?
Social Security Administration awarded $69,275.31 to RELIASOURCE, INC.. THIS EFFORT PROVIDES MAINTENANCE FOR THE HARDWARE USED WITH THE VISITOR INTAKE PROCESS (VIPR) PROJECT. VIPR KIOSKS PROVIDE THE CHECK-IN INTERFACE FOR VISITORS TO FIELD OFFICES FOR SCHEDULED APPOINTMENTS AND UNSCHEDULED VISITS. THE VISITOR INTAKE PROC
Who is the contractor on this award?
The obligated recipient is RELIASOURCE, INC..
Which agency awarded this contract?
Awarding agency: Social Security Administration (Social Security Administration).
What is the total obligated amount?
The obligated amount is $69,275.31.
What is the period of performance?
Start: 2026-04-06. End: 2027-04-05.
What is the specific breakdown of maintenance costs per kiosk or per component?
The provided data does not detail the specific breakdown of maintenance costs per kiosk or component. Understanding this granular cost structure would be essential for a more precise value assessment and for identifying potential areas for cost optimization in future procurements.
What is the risk associated with relying on a single vendor for hardware maintenance over multiple contract periods?
The primary risk of relying on a single vendor, even after competitive bidding, is potential price escalation in subsequent contract periods due to limited alternatives. Vendor lock-in and potential degradation of service quality over time are also concerns that require diligent contract management and performance monitoring.
How does the effectiveness of the VIPR system, supported by this maintenance contract, impact overall SSA service delivery efficiency?
The effectiveness of the VIPR system, directly supported by this maintenance contract, is crucial for the efficient processing of visitors at SSA field offices. Reliable hardware ensures minimal downtime, leading to better appointment management, reduced wait times, and an improved public experience, thereby contributing to the agency's overall service delivery goals.
Industry Classification
NAICS: Manufacturing › Computer and Peripheral Equipment Manufacturing › Computer Terminal and Other Computer Peripheral Equipment Manufacturing
Product/Service Code: IT AND TELECOM - DATA CENTER
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: NEGOTIATED PROPOSAL/QUOTE
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 204 S HIGH ST, BALTIMORE, MD, 21202
Business Categories: Category Business, Corporate Entity Not Tax Exempt, DoT Certified Disadvantaged Business Enterprise, Hispanic American Owned Business, HUBZone Firm, Minority Owned Business, Not Designated a Small Business, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Subchapter S Corporation, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $831,304
Exercised Options: $831,304
Current Obligation: $69,275
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: 28321322D00060012
IDV Type: IDC
Timeline
Start Date: 2026-04-06
Current End Date: 2027-04-05
Potential End Date: 2027-04-05 00:00:00
Last Modified: 2026-04-06
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