Treasury's IRS Awards $3.88M for Cisco Contact Center Services to Peraton Inc
Contract Overview
Contract Amount: $3,882,141 ($3.9M)
Contractor: Peraton Inc.
Awarding Agency: Department of the Treasury
Start Date: 2026-03-30
End Date: 2026-09-29
Contract Duration: 183 days
Daily Burn Rate: $21.2K/day
Competition Type: FULL AND OPEN COMPETITION
Number of Offers Received: 1
Pricing Type: LABOR HOURS
Sector: IT
Official Description: THIS IS A BRIDGE CONTRACT. TECHNICAL INTEGRATION AND ONGOING PROFESSIONAL SERVICES, IN SUPPORT OF CISCO UNIFIED CONTACT CENTER ENTERPRISE ENVIRONMENT.
Place of Performance
Location: LANHAM, PRINCE GEORGES County, MARYLAND, 20706
State: Maryland Government Spending
Plain-Language Summary
Department of the Treasury obligated $3.9 million to PERATON INC. for work described as: THIS IS A BRIDGE CONTRACT. TECHNICAL INTEGRATION AND ONGOING PROFESSIONAL SERVICES, IN SUPPORT OF CISCO UNIFIED CONTACT CENTER ENTERPRISE ENVIRONMENT. Key points: 1. Contract focuses on technical integration and professional services for a Cisco Unified Contact Center Enterprise environment. 2. Awarded via full and open competition, suggesting a competitive bidding process. 3. The contract duration is 183 days, indicating a short-term or bridge requirement. 4. Peraton Inc. is the prime contractor for this delivery order.
Value Assessment
Rating: fair
The contract is a delivery order against a larger contract. Without knowing the terms of the base contract, it's difficult to assess pricing effectiveness. The provided data does not include a benchmark for comparison.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition, which generally promotes competitive pricing. However, the specific pricing mechanisms and the number of bids received are not detailed, limiting a full assessment of price discovery.
Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently for necessary IT services.
Public Impact
Ensures continuity of critical IRS contact center operations. Supports taxpayer interaction and service delivery through updated technology. Potential for improved efficiency in IRS customer service.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Short contract duration may indicate a temporary solution or a need for further competitive action.
- Lack of detailed pricing information makes value assessment challenging.
Positive Signals
- Awarded through full and open competition.
- Supports essential IRS functions.
Sector Analysis
This contract falls under Computer Systems Design Services, a segment of the IT sector. Spending in this area is substantial across government, supporting critical infrastructure and operational needs.
Small Business Impact
The data indicates this is a delivery order, and it's unclear if Peraton Inc. is a large business or if subcontracting opportunities for small businesses exist within this specific order.
Oversight & Accountability
The award process under full and open competition suggests adherence to procurement regulations. Further oversight would involve monitoring contract performance and expenditures.
Related Government Programs
- Computer Systems Design Services
- Department of the Treasury Contracting
- Internal Revenue Service Programs
Risk Flags
- Short contract duration.
- Bridge contract nature.
- Limited pricing transparency.
- Potential for follow-on needs.
Tags
computer-systems-design-services, department-of-the-treasury, md, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of the Treasury awarded $3.9 million to PERATON INC.. THIS IS A BRIDGE CONTRACT. TECHNICAL INTEGRATION AND ONGOING PROFESSIONAL SERVICES, IN SUPPORT OF CISCO UNIFIED CONTACT CENTER ENTERPRISE ENVIRONMENT.
Who is the contractor on this award?
The obligated recipient is PERATON INC..
Which agency awarded this contract?
Awarding agency: Department of the Treasury (Internal Revenue Service).
What is the total obligated amount?
The obligated amount is $3.9 million.
What is the period of performance?
Start: 2026-03-30. End: 2026-09-29.
What is the specific technical challenge being addressed by this bridge contract, and what is the long-term strategy for the IRS contact center environment?
This contract addresses the technical integration and ongoing professional services for the Cisco Unified Contact Center Enterprise environment. As a bridge contract, it likely covers a gap while a more permanent solution is sought or implemented. The long-term strategy would involve understanding the IRS's roadmap for its contact center technology, including potential upgrades, replacements, or consolidations, to ensure sustained operational effectiveness and taxpayer service.
Given the short duration, what are the primary risks associated with this bridge contract, and how are they being mitigated?
The primary risks include potential cost overruns due to the compressed timeline and the possibility of vendor lock-in if the bridge extends significantly. Another risk is the disruption of services if the transition to a new solution is delayed. Mitigation strategies likely involve strict performance monitoring, defined transition plans, and ensuring the contract terms allow for flexibility and competitive re-competition.
How does the $3.88 million expenditure for 183 days of service align with benchmarks for similar contact center support contracts, and what is the expected return on investment?
Without specific benchmarks for comparable Cisco Unified Contact Center Enterprise support contracts, a direct ROI assessment is difficult. The daily cost is approximately $21,214. This figure needs to be compared against industry standards for technical integration and professional services for similar scale contact centers. The return on investment is expected through maintained operational continuity and potentially improved service levels for taxpayers during the transition period.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Computer Systems Design Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - NETWORK
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 1
Pricing Type: LABOR HOURS (Z)
Evaluated Preference: NONE
Contractor Details
Parent Company: Veritas Capital Fund Management, L.L.C.
Address: 12975 WORLDGATE DR STE 7322, HERNDON, VA, 20170
Business Categories: Category Business, Corporate Entity Not Tax Exempt, Not Designated a Small Business, Special Designations, U.S.-Owned Business
Financial Breakdown
Contract Ceiling: $3,882,141
Exercised Options: $3,882,141
Current Obligation: $3,882,141
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES PROCEDURES NOT USED
Parent Contract
Parent Award PIID: 47QTCK18D0011
IDV Type: GWAC
Timeline
Start Date: 2026-03-30
Current End Date: 2026-09-29
Potential End Date: 2026-09-29 15:27:27
Last Modified: 2026-04-01
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