DOJ's $195K contract for call center support awarded to Tyten Technologies Inc. for 3 years

Contract Overview

Contract Amount: $194,911 ($194.9K)

Contractor: Tyten Technologies Inc

Awarding Agency: Department of Justice

Start Date: 2026-05-01

End Date: 2027-04-30

Contract Duration: 364 days

Daily Burn Rate: $535/day

Competition Type: NOT COMPETED UNDER SAP

Number of Offers Received: 1

Pricing Type: FIRM FIXED PRICE

Sector: Other

Official Description: FOR SUPPORT AND MAINTENANCE OF THE TELEPHONY AND INTEGRATED SYSTEMS THAT OPERATE AT THE LEXINGTON CALL CENTER WITH SERVICES BEING PROVIDED TO UNICOR FEDERAL PRISON INDUSTRIES AT THE LEXINGTON, KY

Place of Performance

Location: BRADENTON, MANATEE County, FLORIDA, 34212

State: Florida Government Spending

Plain-Language Summary

Department of Justice obligated $194,911.2 to TYTEN TECHNOLOGIES INC for work described as: FOR SUPPORT AND MAINTENANCE OF THE TELEPHONY AND INTEGRATED SYSTEMS THAT OPERATE AT THE LEXINGTON CALL CENTER WITH SERVICES BEING PROVIDED TO UNICOR FEDERAL PRISON INDUSTRIES AT THE LEXINGTON, KY Key points: 1. Value for money appears fair given the 3-year duration and fixed-price nature. 2. Competition dynamics are limited, with a sole-source award raising questions about price discovery. 3. Risk indicators are moderate, primarily related to the lack of competitive bidding. 4. Performance context is for essential call center operations at a federal prison. 5. Sector positioning is within administrative support services for correctional industries.

Value Assessment

Rating: fair

The contract's value of approximately $195,000 over three years for telephony and integrated systems support at the Lexington Call Center is difficult to benchmark without more detailed service descriptions. However, given the fixed-price structure, it suggests a predictable cost for the services. The absence of competitive bidding prevents a direct comparison to market rates or other similar contracts, making a definitive value assessment challenging. The price appears reasonable for a sole-source award of this duration and scope.

Cost Per Unit: N/A

Competition Analysis

Competition Level: sole-source

This contract was not competed under the Simplified Acquisition Procedures (SAP) and was awarded as a sole-source purchase order. This indicates that only one vendor, Tyten Technologies Inc., was solicited or deemed capable of fulfilling the requirement. The lack of competition limits the government's ability to explore alternative solutions or secure potentially lower pricing through a bidding process. This approach is typically used when a specific capability is required that only one entity possesses.

Taxpayer Impact: The sole-source nature of this award means taxpayers may not be receiving the most competitive pricing available in the market. Without a competitive process, there is less pressure on the contractor to offer the lowest possible price.

Public Impact

The primary beneficiary is UNICOR Federal Prison Industries, which will receive continued operational support for its Lexington Call Center. Services delivered include maintenance and support for telephony and integrated systems crucial for call center operations. The geographic impact is localized to Lexington, Kentucky, where the call center is situated. Workforce implications are minimal, as the contract focuses on maintaining existing systems rather than expanding operations or creating new jobs.

Waste & Efficiency Indicators

Waste Risk Score: 50 / 10

Warning Flags

Sole-source award limits price competition and potential taxpayer savings.
Lack of competition may reduce incentive for contractor to innovate or improve service efficiency.
Limited transparency on the justification for sole-source award.

Positive Signals

Fixed-price contract provides cost certainty for the government.
Contract duration of three years offers stability for essential call center operations.
Services support a critical function for UNICOR Federal Prison Industries.

Sector Analysis

This contract falls within the administrative and support services sector, specifically focusing on telecommunications and integrated systems for call center operations. The market for such services is broad, encompassing numerous providers. However, the specific requirement for supporting UNICOR's unique operational environment may narrow the field of qualified vendors. Comparable spending benchmarks are difficult to establish without more specific details on the technology stack and service level agreements, but general IT support contracts can range significantly in cost.

Small Business Impact

This contract does not appear to involve any small business set-asides or subcontracting requirements based on the provided data. The award to Tyten Technologies Inc., a single entity, suggests it is not structured to promote small business participation. The impact on the small business ecosystem is therefore negligible for this specific procurement.

Oversight & Accountability

Oversight for this contract would primarily fall under the Department of Justice and Federal Prison Industries (UNICOR) contracting officers and program managers. Accountability measures would be tied to the terms and conditions of the purchase order, including service delivery expectations and performance standards. Transparency is limited due to the sole-source nature of the award, with less public information available compared to competitively procured contracts. Inspector General jurisdiction would apply if any fraud, waste, or abuse were suspected.

Related Government Programs

UNICOR Federal Prison Industries Operations
Federal Call Center Support Services
Department of Justice IT Services
Telephony System Maintenance

Risk Flags

Sole-source award lacks competitive justification.
Limited transparency on contract specifics and performance metrics.
Potential for non-competitive pricing impacting taxpayer value.

Frequently Asked Questions

What is this federal contract paying for?

Department of Justice awarded $194,911.2 to TYTEN TECHNOLOGIES INC. FOR SUPPORT AND MAINTENANCE OF THE TELEPHONY AND INTEGRATED SYSTEMS THAT OPERATE AT THE LEXINGTON CALL CENTER WITH SERVICES BEING PROVIDED TO UNICOR FEDERAL PRISON INDUSTRIES AT THE LEXINGTON, KY

Who is the contractor on this award?

The obligated recipient is TYTEN TECHNOLOGIES INC.

Which agency awarded this contract?

Awarding agency: Department of Justice (Federal Prison Industries / Unicor).

What is the total obligated amount?

The obligated amount is $194,911.2.

What is the period of performance?

Start: 2026-05-01. End: 2027-04-30.

What is the specific justification for awarding this contract on a sole-source basis to Tyten Technologies Inc.?

The provided data indicates the contract was "NOT COMPETED UNDER SAP" and awarded as a "PURCHASE ORDER." While this confirms a sole-source or limited competition approach, the specific justification (e.g., unique capabilities, urgent need, lack of other sources) is not detailed. Typically, sole-source awards require a formal justification document outlining why competition is not feasible or advantageous. For UNICOR, this might stem from a highly specialized system integration or a long-standing, unique relationship with a provider that meets specific security or operational requirements within the correctional environment. Without access to that justification, it's difficult to fully assess the necessity of the sole-source award.

How does the pricing of this contract compare to similar telephony and integrated systems support contracts for federal call centers?

Direct comparison of pricing is challenging without knowing the exact scope of services, service level agreements (SLAs), and the specific technologies supported. The contract value is approximately $65,000 per year ($194,911.20 / 3 years). Federal IT support contracts vary widely based on complexity, security requirements, and vendor rates. Given this is a sole-source award for UNICOR, it's plausible that the pricing reflects a specific, potentially niche, requirement. However, the absence of competition means there's no benchmark from other bidders to indicate if this price is optimal or if savings could have been achieved through a competitive process. A more thorough analysis would require comparing the specific deliverables and SLAs against publicly available data for similar, competitively awarded contracts.

What are the key performance indicators (KPIs) or service level agreements (SLAs) associated with this contract?

The provided data does not specify the Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) for this contract. These are critical components that define the expected performance standards for the telephony and integrated systems support. Typically, SLAs for such services would include metrics related to system uptime, response times for technical support, resolution times for issues, and potentially call handling efficiency if the systems are directly involved in call processing. The absence of this information makes it difficult to assess the contractor's performance obligations and the government's ability to measure the value and effectiveness of the services received.

What is the track record of Tyten Technologies Inc. in supporting federal government contracts, particularly for correctional facilities?

Information regarding Tyten Technologies Inc.'s specific track record with federal contracts, especially for correctional facilities, is not detailed in the provided data. A comprehensive assessment would require reviewing past performance evaluations, contract history, and any reported issues or successes on similar projects. Federal Prison Industries (UNICOR) often has unique operational needs, and a contractor's experience in this specific environment is valuable. Without this historical performance data, it's difficult to gauge their reliability and expertise in fulfilling the requirements of this particular contract.

What is the historical spending trend for telephony and integrated systems support at the Lexington Call Center or similar UNICOR facilities?

The provided data does not include historical spending trends for this specific contract or for similar facilities within UNICOR. To understand the historical spending pattern, one would need to examine previous contracts for the Lexington Call Center's telephony and integrated systems support, potentially looking back several years. This would reveal whether spending has been consistent, increasing, or decreasing, and whether this current contract represents a significant change. Analyzing past expenditures would also help contextualize the current award amount and identify any potential anomalies or long-term cost trends.

Industry Classification

NAICS: Administrative and Support and Waste Management and Remediation Services › Business Support Services › Telephone Answering Services

Product/Service Code: COMM/DETECT/COHERENT RADIATION

Competition & Pricing

Extent Competed: NOT COMPETED UNDER SAP

Solicitation Procedures: SIMPLIFIED ACQUISITION

Offers Received: 1

Pricing Type: FIRM FIXED PRICE (J)

Evaluated Preference: NONE

Contractor Details

Address: 12406 REDHEAD PL, BRADENTON, FL, 34212

Business Categories: Category Business, Corporate Entity Not Tax Exempt, Small Business, Special Designations, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business

Financial Breakdown

Contract Ceiling: $194,911

Exercised Options: $194,911

Current Obligation: $194,911

Contract Characteristics

Commercial Item: COMMERCIAL PRODUCTS/SERVICES

Timeline