Interior Department Awards Over $111 Million for Enterprise Case Management Software-as-a-Service
Contract Overview
Contract Amount: $111,126,615 ($111.1M)
Contractor: Smartronix, LLC
Awarding Agency: Department of the Interior
Start Date: 2018-09-28
End Date: 2025-10-29
Sector: IT
Official Description: IGF::OT::IGF DOI ENTERPRISE CASE MANAGEMENT SERVICES (SAAS)
Plain-Language Summary
Department of the Interior obligated $111.1 million to SMARTRONIX, LLC for work described as: IGF::OT::IGF DOI ENTERPRISE CASE MANAGEMENT SERVICES (SAAS) Key points: 1. Significant investment in a critical IT system for case management. 2. Competition was limited to a single awardee. 3. Potential risks include vendor lock-in and long-term cost escalation.
Value Assessment
Rating: good
The contract value of over $111 million represents a substantial commitment to the DOI Enterprise Case Management Services. The duration of the contract, spanning from 2018 to 2025, indicates a long-term need for these services.
Cost Per Unit: N/A
Competition Analysis
Competition Level: sole-source
This appears to be a sole-source award, meaning only one vendor was considered. This could be due to specialized capabilities or a previous competitive process that led to this single award.
Taxpayer Impact: Taxpayers are funding a critical IT service, with the expectation of improved efficiency and effectiveness in case management processes.
Public Impact
Improved efficiency in handling cases across the Department of the Interior. Potential for enhanced data management and accessibility. Users will experience a modernized case management system.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Reliance on a single vendor for a core IT function.
- Potential for cost increases upon contract renewal or modification.
- Ensuring data security and privacy within the SaaS environment.
Positive Signals
- Modernization of essential government operations.
- Potential for streamlined workflows and reduced administrative burden.
Sector Analysis
This contract falls within the Information Technology sector, specifically focusing on Software-as-a-Service (SaaS) solutions for enterprise-level case management. Such systems are crucial for government agencies to manage complex workflows and data.
Small Business Impact
The award was not set-aside for small businesses. The prime contractor, SMARTRONIX, LLC, is likely a large business, indicating a focus on established IT service providers for this significant contract.
Oversight & Accountability
Oversight will be crucial to ensure the contractor meets performance requirements and delivers the expected value. Regular reviews of service delivery, security, and cost-effectiveness are essential for accountability.
Related Government Programs
- Enterprise Case Management Services
- Software-as-a-Service (SaaS)
Risk Flags
- Sole-source award
- Long-term contract duration
Tags
department-of-the-interior, it-services, case-management, saas, sole-source, contract-award, federal-spending
Frequently Asked Questions
What is this federal contract paying for?
Department of the Interior awarded $111.1 million to SMARTRONIX, LLC. IGF::OT::IGF DOI ENTERPRISE CASE MANAGEMENT SERVICES (SAAS)
Who is the contractor on this award?
The obligated recipient is SMARTRONIX, LLC.
Which agency awarded this contract?
Awarding agency: Department of the Interior (Departmental Offices).
What is the total obligated amount?
The obligated amount is $111.1 million.
What is the period of performance?
Start: 2018-09-28. End: 2025-10-29.
Analysis insight 1
The contract's substantial value suggests a critical role for this case management system within the Department of the Interior.
Analysis insight 2
Understanding the rationale behind the sole-source award is important for assessing competitive fairness.
Analysis insight 3
The long contract duration implies a strategic investment in IT infrastructure.