Commerce Awards $3.5M for CATTS On-Site Help Desk to Progov Partners LLC
Contract Overview
Contract Amount: $3,485,865 ($3.5M)
Contractor: Progov Partners LLC
Awarding Agency: Department of Commerce
Start Date: 2024-09-23
End Date: 2027-03-25
Contract Duration: 913 days
Daily Burn Rate: $3.8K/day
Competition Type: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers Received: 5
Pricing Type: FIRM FIXED PRICE
Sector: IT
Official Description: CATTS ON-SITE HELP DESK
Place of Performance
Location: WASHINGTON, DISTRICT OF COLUMBIA County, DISTRICT OF COLUMBIA, 20230
Plain-Language Summary
Department of Commerce obligated $3.5 million to PROGOV PARTNERS LLC for work described as: CATTS ON-SITE HELP DESK Key points: 1. Contract awarded to Progov Partners LLC for $3.5M. 2. Service category is 'Other Computer Related Services'. 3. Contract duration is 913 days. 4. Awarded under full and open competition. 5. The contract is a Delivery Order.
Value Assessment
Rating: fair
The contract's fixed price of $3.5M over approximately 2.5 years suggests a moderate per-year cost. Benchmarking against similar IT support contracts would be necessary for a definitive value assessment.
Cost Per Unit: N/A
Competition Analysis
Competition Level: full-and-open
The contract was awarded under full and open competition after exclusion of sources, indicating a competitive bidding process. This method generally promotes price discovery and potentially better pricing.
Taxpayer Impact: The competitive award process aims to ensure taxpayer funds are used efficiently for necessary IT support services.
Public Impact
Ensures continued IT support for the Department of Commerce. Supports agency operations through reliable help desk services. Contract value contributes to the IT services sector.
Waste & Efficiency Indicators
Waste Risk Score: 50 / 10
Warning Flags
- Lack of specific performance metrics in provided data.
- Potential for cost overruns if scope expands beyond initial estimates.
Positive Signals
- Awarded through full and open competition.
- Clear contract duration and delivery order structure.
Sector Analysis
The IT services sector is highly competitive, with numerous providers offering help desk and related support. Benchmarks for similar contracts vary widely based on scope, duration, and service level agreements.
Small Business Impact
The provided data does not indicate if small businesses were involved in this contract, either as prime contractors or subcontractors. Further analysis would be needed to assess small business participation.
Oversight & Accountability
Oversight would typically involve regular performance reviews by the Department of Commerce to ensure Progov Partners LLC meets contractual obligations and service level agreements.
Related Government Programs
- Other Computer Related Services
- Department of Commerce Contracting
- Office of the Secretary Programs
Risk Flags
- Lack of detailed service scope.
- Absence of specific performance metrics.
- Limited information on small business participation.
- Need for external benchmarking for value assessment.
Tags
other-computer-related-services, department-of-commerce, dc, delivery-order, 1m-plus
Frequently Asked Questions
What is this federal contract paying for?
Department of Commerce awarded $3.5 million to PROGOV PARTNERS LLC. CATTS ON-SITE HELP DESK
Who is the contractor on this award?
The obligated recipient is PROGOV PARTNERS LLC.
Which agency awarded this contract?
Awarding agency: Department of Commerce (Office of the Secretary).
What is the total obligated amount?
The obligated amount is $3.5 million.
What is the period of performance?
Start: 2024-09-23. End: 2027-03-25.
What is the specific scope of services included in the CATTS On-Site Help Desk contract?
The provided data indicates the contract is for 'CATTS ON-SITE HELP DESK' and falls under 'Other Computer Related Services'. However, the precise details of the services, such as user support levels, hardware/software troubleshooting, and response times, are not specified. A detailed statement of work would be required for a comprehensive understanding of the service scope.
How does the contract's pricing compare to industry benchmarks for similar IT help desk services?
Without specific details on the service level agreements, number of users supported, and geographic coverage, a direct pricing benchmark is difficult. The total contract value of $3.5M over 913 days suggests a moderate annual cost. However, a thorough comparison with industry data for comparable IT support contracts is essential to determine if the pricing is competitive and represents good value.
What mechanisms are in place to ensure the effectiveness and efficiency of the help desk services provided?
Effectiveness and efficiency are typically ensured through performance metrics and service level agreements (SLAs) outlined in the contract's statement of work. Regular performance reviews by the contracting agency are crucial. The provided data does not detail these specific oversight mechanisms or performance indicators, making it difficult to assess the built-in accountability for service quality.
Industry Classification
NAICS: Professional, Scientific, and Technical Services › Computer Systems Design and Related Services › Other Computer Related Services
Product/Service Code: IT AND TELECOM - INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS › IT AND TELECOM - END USER
Competition & Pricing
Extent Competed: FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Solicitation Procedures: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Offers Received: 5
Pricing Type: FIRM FIXED PRICE (J)
Evaluated Preference: NONE
Contractor Details
Address: 1952 GALLOWS RD, VIENNA, VA, 22182
Business Categories: Category Business, Economically Disadvantaged Women Owned Small Business, Joint Venture Economically Disadvantaged Women Owned Small Business, Joint Venture Women Owned Small Business, Limited Liability Corporation, Minority Owned Business, Partnership or Limited Liability Partnership, SBA Certified 8 a Joint Venture, Self-Certified Small Disadvantaged Business, Small Business, Special Designations, Indian (Subcontinent) American Owned Business, U.S.-Owned Business, Woman Owned Business, Women Owned Small Business
Financial Breakdown
Contract Ceiling: $6,312,220
Exercised Options: $3,485,865
Current Obligation: $3,485,865
Contract Characteristics
Commercial Item: COMMERCIAL PRODUCTS/SERVICES
Cost or Pricing Data: NO
Parent Contract
Parent Award PIID: 1331L523D13OS0034
IDV Type: IDC
Timeline
Start Date: 2024-09-23
Current End Date: 2027-03-25
Potential End Date: 2029-03-25 00:00:00
Last Modified: 2026-02-26
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